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ethereum / mist

[DEPRECATED] Mist. Browse and use Ðapps on the Ethereum network.
http://ethereum.org
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TRANSFER PROBLEM #2378

Closed GIGGIB closed 6 years ago

GIGGIB commented 7 years ago

Hi, I wanted to transfer some Ether from my Ethereum Vallet Mist to Kraken but I could not. In my vallet, after selecting "SEND" it does not allow me to copy the destination address provided by Kraken (Funding-Deposit-Ether(ETH)- generate new address). And it does not even allow me to type it by hand. In practice I can not make transfers. Note: when I connect to my Vallet, the call to "down load upgrade" appears (see attached figure). I did not understand how to proceed for this up-grade. Perhaps is this why I am not allowed to withdraw from my Vallet?. I’m worried! Can you help me please ?. Thank you Luigi luigi48b@gmail.com

System information

![f1 down load request](https://cloud.githubusercontent.com/assets/28986711/26560807/9d6790e2-44b9-11e7-8a8b-b8eff02b62d0.PNG)
![f2 mist 0 8 10](https://cloud.githubusercontent.com/assets/28986711/26560809/a1288588-44b9-11e7-9d6f-bb735cd0deae.jpg)
![f3 my vallet](https://cloud.githubusercontent.com/assets/28986711/26560812/aa2dadde-44b9-11e7-9cff-b5fec678aff4.PNG)

Version: `0.0.0`
OS & Version: windows/linux/osx
Node type: `eth/geth(default)`

Please check the already existing issues to keep duplicates at a minimum.

Furthermore several work-arounds have been collected in the Mist-Troubleshooting-Guide.

If possible add the following to your report:

sathishvj commented 7 years ago

Can you fill out the system information properly so that I could understand what OS you are on?

Usually, I've not seen an issue with entering the fields. If there are issues like the one you mention it might be because another 'modal' window is open (maybe it's the download upgrade). Or maybe it has just become unresponsive.

Could you restart the app and then see if there is an issue? In any case, you should ideally also upgrade to the latest.

GIGGIB commented 7 years ago

Alex supported me until a few days ago.Opened issue No. 2378. It's from Friday 6-2-17 that I have no more contact. My Vallet is blocked. I can not make transfers! Please help me. thank you I forward you the e-mails exchanged with Mist support. Contain the information you need. regardes Luigi

2017-06-07 6:51 GMT+02:00 sathishvj notifications@github.com:

Can you fill out the system information properly so that I could understand what OS you are on?

Usually, I've not seen an issue with entering the fields. If there are issues like the one you mention it might be because another 'modal' window is open (maybe it's the download upgrade). Or maybe it has just become unresponsive.

Could you restart the app and then see if there is an issue? In any case, you should ideally also upgrade to the latest.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/ethereum/mist/issues/2378#issuecomment-306685395, or mute the thread https://github.com/notifications/unsubscribe-auth/AbpNV8r6YEVl0x-UpFx44LmOEoZFksgwks5sBixugaJpZM4NpmCr .

-- Luigi Baldinazzo cell: 348 6420540 Mail: luigi48b@gmail.com

GIGGIB commented 7 years ago

Hi,

How to properly "Download new version." without risk of compromising my Vallet ?.

1 - start the downlod new version

2 – Sroll down the page and select "Ethereum-Wallet-win63-0-8-10-zip (it's my PC). Correct?.

3 - at the donwload end, have i just to start the application and my Vallet appears?.

If this is not correct, can you please drive me step by step?

Thank you

Luigi

P:S:

Sorry for the request but the fear of being wrong is great. Especially if there is a risk of losing money.

2017-06-07 6:51 GMT+02:00 sathishvj notifications@github.com:

Can you fill out the system information properly so that I could understand what OS you are on?

Usually, I've not seen an issue with entering the fields. If there are issues like the one you mention it might be because another 'modal' window is open (maybe it's the download upgrade). Or maybe it has just become unresponsive.

Could you restart the app and then see if there is an issue? In any case, you should ideally also upgrade to the latest.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/ethereum/mist/issues/2378#issuecomment-306685395, or mute the thread https://github.com/notifications/unsubscribe-auth/AbpNV8r6YEVl0x-UpFx44LmOEoZFksgwks5sBixugaJpZM4NpmCr .

-- Luigi Baldinazzo cell: 348 6420540 Mail: luigi48b@gmail.com

sathishvj commented 7 years ago

The important thing in all of this is the keystore file and your password. Ensure you back these up.

To check and use your ethereum wallet, you can also use myetherwallet.com. Use the 'keystore file (utc/json)' to load the keystore file, enter your password and you will be able to use your account just the same. Once you are sure that this works, you can upgrade your ethereum-wallet/mist without fear. Again, remember that backing up your keystore file and your password is very important - once you have that, there are multiple tools you can use to access your account.

GIGGIB commented 7 years ago

Hi Sathishvj i connected to Myvallet.com , on the hom page i selected " send Ether & Token,click on keystore file- select the vallet file insite the keystore - paswoerd - unlok vallet, and appears the correct vallet address but balance is zero Ether inside 45,77. !!??. see atachet file please. It is my mistake in the application accessin or wath!??. i never do any whithdraval till now.. it is no possible see account balance equal to ZERO!! waiting for your replay please. regardes luigi

2017-06-08 9:24 GMT+02:00 sathishvj notifications@github.com:

The important thing in all of this is the keystore file and your password. Ensure you back these up.

To check and use your ethereum wallet, you can also use myetherwallet.com. Use the 'keystore file (utc/json)' to load the keystore file, enter your password and you will be able to use your account just the same. Once you are sure that this works, you can upgrade your ethereum-wallet/mist without fear. Again, remember that backing up your keystore file and your password is very important - once you have that, there are multiple tools you can use to access your account.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/ethereum/mist/issues/2378#issuecomment-307021738, or mute the thread https://github.com/notifications/unsubscribe-auth/AbpNV8m5nsoTCL7xNmQO57VRq0xt2YCOks5sB6GSgaJpZM4NpmCr .

-- Luigi Baldinazzo cell: 348 6420540 Mail: luigi48b@gmail.com

sathishvj commented 7 years ago

Honestly, what you are saying isn't very clear. So it's difficult to give proper advice.

But if you put your address here: etherscan.io/address/0x... That should show you the actual balance in the account. If it shows 0, then there is no balance.
The page will also show the transactions in and out of the account.

GIGGIB commented 7 years ago

Thank Sathishvj, the http://etherscan.io/address/0x. at the moment it dos not work. I will try later e report to you.

500 - Internal server error.There is a problem with the resource you are looking for, and it cannot be displayed.

2017-06-09 6:23 GMT+02:00 sathishvj notifications@github.com:

Honestly, what you are saying isn't very clear. So it's difficult to give proper advice.

But if you put your address here: etherscan.io/address/0x... That should show you the actual balance in the account. If it shows 0, then there is no balance. The page will also show the transactions in and out of the account.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/ethereum/mist/issues/2378#issuecomment-307291840, or mute the thread https://github.com/notifications/unsubscribe-auth/AbpNV02g_FxT8ASeRQSNqN9Ew08h-tBQks5sCMjWgaJpZM4NpmCr .

-- Luigi Baldinazzo cell: 348 6420540 Mail: luigi48b@gmail.com

GIGGIB commented 7 years ago

Hi, if i connect with my Wallet, skipping the down load advise, i see mycorrect balance. see attachement. thanks Luigi

2017-06-09 6:23 GMT+02:00 sathishvj notifications@github.com:

Honestly, what you are saying isn't very clear. So it's difficult to give proper advice.

But if you put your address here: etherscan.io/address/0x... That should show you the actual balance in the account. If it shows 0, then there is no balance. The page will also show the transactions in and out of the account.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/ethereum/mist/issues/2378#issuecomment-307291840, or mute the thread https://github.com/notifications/unsubscribe-auth/AbpNV02g_FxT8ASeRQSNqN9Ew08h-tBQks5sCMjWgaJpZM4NpmCr .

-- Luigi Baldinazzo cell: 348 6420540 Mail: luigi48b@gmail.com

sathishvj commented 7 years ago

You have to put your account address at the end of http://etherscan.io/address/0x2f8e... Replace the last part with your address.

In any case, if you are able to access it on MEW your account and balance is as it is expected to be. And if your issue is resolved, you can close this.

GIGGIB commented 7 years ago

Hi, I already had access on MEW. Alex drow me. see below. But after i sent to him the IDLog Alex is disappeared. And I do not know what to do with IDLog. You have to apologize for my poor English and my little experience in PC management. This is to say that I absolutely need your help to get out of this situation. I also try to connect to the link http://etherscan.io/address/0x2f8e by replacing the address and let you know the result. ragardes

da:

luigi baldinazzo luigi48b@gmail.com

a:

Mist Wallet Support MistSupport@protonmail.com

data:

3 giugno 2017 23:08

oggetto:

Re: Ethereum Wallet Issue #2378

proveniente da:

gmail.com

Hi Alex,

The LogID

526a73a35dbaf9a26a8c78c55eba5d63894affd9f8cbb97027d4bc64593a7706

I wait for next instructions

Thank you very much

2017-06-09 11:01 GMT+02:00 sathishvj notifications@github.com:

You have to put your account address at the end of http://etherscan.io/address/0x2f8e... Replace the last part with your address.

In any case, if you are able to access it on MEW your account and balance is as it is expected to be. And if your issue is resolved, you can close this.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/ethereum/mist/issues/2378#issuecomment-307335979, or mute the thread https://github.com/notifications/unsubscribe-auth/AbpNV-V8uDLS951mSSORFsNKTAUg-uyLks5sCQnngaJpZM4NpmCr .

-- Luigi Baldinazzo cell: 348 6420540 Mail: luigi48b@gmail.com

sathishvj commented 7 years ago

If, as you said, the account has the correct balance, then it is good so far. First make sure that you backup your keystore file and remember your password. If you have those, you will always be able to recover the account or use it on another client (say like myetherwallet.com).

Meanwhile, I am not an official team member. And you shouldn't be sending me or any other person any information to unauthorized emails. Respond and interact with the team only here and/or on official channels.

alexvandesande commented 6 years ago

We are reviewing at old unanswered issues, sorry it took so long to reach yours, it's a long backlog.

Hey Luigi, I don't remember this issue but it's very hard to understand the problem with your description. I hope you have solved it with MEW as you stated. I am closing this issue due to inactivity. Please feel free to reopen should you still have some considerations about it.