search

eventespresso / event-espresso-core

Event Espresso 4 Core for WordPress: Build an Event Ticketing Website Today!
https://eventespresso.com
GNU General Public License v3.0
121 stars 87 forks source link

Fix the 1-click upgrade from Decaf #609

Closed joshfeck closed 6 years ago

joshfeck commented 6 years ago

Many users are reporting they've purchased an Event Espresso support license, entered a support key, and are not getting a prompt to upgrade to Caffeinated. So I've been advising them to manually do the upgrade.

I've replicated this issue on my test site at josh.eventespresso.com by deactivating EE4 regular, installing and activating EE4 decaf, then saving the General Settings page with the correct support key in place. No prompt to upgrade is displayed.

This might not be an issue with core and instead an issue on the server side (on ee.com's server), but I'm reporting this here so it can be triaged.

lorenzocaum commented 6 years ago

I've seen this issue recently. Here is an example:

https://secure.helpscout.net/conversation/604054489/540558

sethshoultes commented 6 years ago

@knazart can you please look into this? If you need assistance, please ping @mnelson4.