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evolgeniusteam / EvolviewDocumentation

Documentation for Evolview
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Cannot log in to the system normally #30

Closed pigmorning closed 4 years ago

pigmorning commented 4 years ago

I cannot log in to the system normally, nor can I use the password to reset the system.

balaram26 commented 4 years ago

my apology for the inconvenience. the mail server was NOT set properly so that the reset-password function actually does not work. please send your email address to me (evolgenius.team@gmail.com), I will reset your password manually.

pigmorning commented 4 years ago

I have sent the my email address through the e-mail on Sep. 24. You can check your email. Thank you!

balaram26 commented 4 years ago

I had already reset the login details for an account that I got mail I received on 23rd September. Does ur email address ends with : **382@qq.com ? If yes,could you check your inbox for the mail I sent after resetting the login credentials?

balaram26 commented 4 years ago

I have reset the password and have sent instructions to the registered email address. Let me know if the login issue has been resolved.

pigmorning commented 4 years ago

Thank you so much for your help, the account has been reset and can be used normally.

balaram26 commented 4 years ago

Dear user, thank you for your continued support.

Best wishes, Evolview Team.