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ewsterrenburg / python-otrs

Pythonic interface to OTRS SOAP API
GNU General Public License v3.0
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How to close user session? #13

Closed mjducharme closed 8 years ago

mjducharme commented 8 years ago

Hi,

Is there a way to close a user session via the script (i.e. de-authenticate)? I ask because I am using this for our monitoring software to create tickets in OTRS, it calls a separate copy of this script for every issue. It seems the session remains open for a certain amount of time until timeout, and so I start running into issues if many tickets are created in the same time period, I have to adjust the OTRS restrictions for maximum sessions per user, etc. I probably would not need to change these settings if I could add a line into the script to have it de-authenticate, closing the session, when it has finished doing its work on the tickets.

ewsterrenburg commented 8 years ago

As far as I know, the generic ticket connector only provides a SessionCreate operation an no operation to close/delete/remove a session (documentation)

mjducharme commented 8 years ago

Thanks, I agree after reading that. That is an unfortunate limitation.