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ewsterrenburg / python-otrs

Pythonic interface to OTRS SOAP API
GNU General Public License v3.0
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ticket PendingTime State #35

Closed suntekma closed 4 years ago

suntekma commented 6 years ago

OTRS ticket State as a reminder, how to set the reminder datetime

t = Ticket(State='pending reminder',Priority='3 normal', Queue='IT Helpdesk', Title=computer + 'Add Administrator', CustomerUser=samid,TimeUnit='10', Type='Alert',Service='Alert::Administrator')

engFelipeMonteiro commented 4 years ago

fechar_ticket = Ticket(State='Contingenciado', PendingTime={'Diff':10080}) client.tc.TicketUpdate(ticket_id=busca_df[0], ticket=fechar_ticket, article=artigo_fechar)

*** otrs.client.SOAPError: TicketUpdate: Ticket->PendingTime parameter is invalid! (TicketUpdate.InvalidParameter)

ewsterrenburg commented 4 years ago

@suntekma @moita69 You could using pendingTime without the capital at the start. However, there is another blocking issue here in OTRS itself :( See https://github.com/ewsterrenburg/python-otrs/issues/44