"out of memory" Exception while retrieving ticket with ~1G attachements

[nstoeckigt]

When trying to retrieve a large ticket with the following code:

try:
»   ticket = client.ticket_get(tid, get_articles=True, get_dynamic_fields=True, get_attachments=True)
»   show_ticket_info(ticket)
except Exception as ex:
»   print("FAIL!\nEXCEPTION: %s" % (ex))

I get a 'out of memory' exception. The attachments are about 937MB and the whole SOAP response seems to be about 1.3GB.

[ewsterrenburg]

What steps have you taken to investigate this issue? Is your server running out of memory or your client? And how much memory do you have available? And does the request succeed using a SOAP client such as SoapUI?

[nstoeckigt]

In general all Requests (since 2 years) are successful - however this is the first time it failed and the only obvious difference is the whole size of the ticket and it's attachments. We are using the script - from which the above snippet is from - on a daily basis. I pinned the issue to the line where 'client.ticket_get()' is called.

---

System	total	used	free	shared	buff/cache	available
OTRS-Server:
19G	7,4G	12G	32M	2,0G	2,2G
Client1:
15G	2,6G	209M	967M	12G	12G
Client2:
7,5G	4,5G	1,0G	750M	1,9G	2,3G

Looks like the cache is not really used.

[ewsterrenburg]

Not clear where the issue is coming from, if it is still relevant and hard to replicate. Will close.