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ewsterrenburg / python-otrs

Pythonic interface to OTRS SOAP API
GNU General Public License v3.0
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Sessions are dying very quickly #7

Closed ryanbentley closed 8 years ago

ryanbentley commented 8 years ago

otrs.user_session_register(otrs_user, otrs_password)

this will work for a while, but after about 5 minutes we start getting:

File "./app.py", line 1315, in manage otrs.user_session_register(otrs_user, otrs_password) File "/home/.env/local/lib/python2.7/site-packages/otrs/client.py", line 199, in user_session_register user_login=user) File "/home/.env/local/lib/python2.7/site-packages/otrs/client.py", line 185, in session_create Password=password) File "/home/.env/local/lib/python2.7/site-packages/otrs/client.py", line 142, in req raise SOAPError(unpacked[0]) otrs.client.SOAPError: SessionCreate: Authorization failing! (SessionCreate.AuthFail)

DebugLog error: Summary: TicketSearch.AuthFail Data : TicketSearch: Authorization failing!. Sun Dec 13 10:42:18 2015 notice GenericInterfaceProvider-01 SessionID: 'VnHfKTPDWzAdJKXcdsnWyhM0dYArODJJ' is invalid!!! Sun Dec 13 10:42:13 2015 error GenericInterfaceProvider-01 DebugLog error: Summary: TicketSearch.AuthFail Data : TicketSearch: Authorization failing!. Sun Dec 13 10:42:13 2015 notice GenericInterfaceProvider-01 SessionID: 'VnHfKTPDWzAdJKXcdsnWyhM0dYArODJJ' is invalid!!! Sun Dec 13 10:42:01 2015 error GenericInterfaceProvider-01 DebugLog error: Summary: TicketSearch.AuthFail Data : TicketSearch: Authorization failing!. Sun Dec 13 10:42:01 2015 notice GenericInterfaceProvider-01 SessionID: 'VnHfKTPDWzAdJKXcdsnWyhM0dYArODJJ' is invalid!!! Sun Dec 13 10:41:46 2015 error GenericInterfaceProvider-01 DebugLog error: Summary: TicketSearch.AuthFail Data : TicketSearch: Authorization failing!. Sun Dec 13 10:41:46 2015 notice GenericInterfaceProvider-01 SessionID: 'VnHfKTPDWzAdJKXcdsnWyhM0dYArODJJ' is invalid!!! Sun Dec 13 10:41:41 2015 error GenericInterfaceProvider-01 DebugLog error: Summary: TicketSearch.AuthFail Data : TicketSearch: Authorization failing!. Sun Dec 13 10:41:41 2015 notice GenericInterfaceProvider-01 SessionID: 'VnHfKTPDWzAdJKXcdsnWyhM0dYArODJJ' is invalid!!! Sun Dec 13 10:41:41 2015 error GenericInterfaceProvider-01 DebugLog error: Summary: TicketSearch.AuthFail Data : TicketSearch: Authorization failing!. Sun Dec 13 10:41:41 2015 notice GenericInterfaceProvider-01 SessionID: 'pdrgv5u3lZRUXB3t1tjgbyboG9ggBEcr' is invalid!!! Sun Dec 13 10:41:37 2015 error GenericInterfaceProvider-01 DebugLog error: Summary: TicketSearch.AuthFail Data : TicketSearch: Authorization failing!. Sun Dec 13 10:41:37 2015 notice GenericInterfaceProvider-01 SessionID: 'pdrgv5u3lZRUXB3t1tjgbyboG9ggBEcr' is invalid!!! Sun Dec 13 10:41:36 2015 error GenericInterfaceProvider-01 DebugLog error: Summary: TicketSearch.AuthFail Data : TicketSearch: Authorization failing!. Sun Dec 13 10:41:36 2015 notice GenericInterfaceProvider-01 SessionID: 'VnHfKTPDWzAdJKXcdsnWyhM0dYArODJJ' is invalid!!! Sun Dec 13 10:41:31 2015 error GenericInterfaceProvider-01 DebugLog error: Summary: TicketSearch.AuthFail Data : TicketSearch: Authorization failing!. Sun Dec 13 10:41:31 2015 notice GenericInterfaceProvider-01 SessionID: 'VnHfKTPDWzAdJKXcdsnWyhM0dYArODJJ' is invalid!!! Sun Dec 13 10:41:23 2015 error GenericInterfaceProvider-01 DebugLog error: Summary: TicketSearch.AuthFail Data : TicketSearch: Authorization failing!. Sun Dec 13 10:41:23 2015 notice GenericInterfaceProvider-01 SessionID: 'VnHfKTPDWzAdJKXcdsnWyhM0dYArODJJ' is invalid!!! Sun Dec 13 10:41:23 2015 error GenericInterfaceProvider-01 DebugLog error: Summary: TicketSearch.AuthFail Data : TicketSearch: Authorization failing!. Sun Dec 13 10:41:23 2015 notice GenericInterfaceProvider-01 SessionID: 'pdrgv5u3lZRUXB3t1tjgbyboG9ggBEcr' is invalid!!! Sun Dec 13 10:41:14 2015 error GenericInterfaceProvider-01 DebugLog error: Summary: TicketSearch.AuthFail Data : TicketSearch: Authorization failing!. Sun Dec 13 10:41:14 2015 notice GenericInterfaceProvider-01 SessionID: 'VnHfKTPDWzAdJKXcdsnWyhM0dYArODJJ' is invalid!!! Sun Dec 13 10:41:14 2015 error GenericInterfaceProvider-01 DebugLog error: Summary: TicketSearch.AuthFail Data : TicketSearch: Authorization failing!. Sun Dec 13 10:41:14 2015 notice GenericInterfaceProvider-01 SessionID: 'pdrgv5u3lZRUXB3t1tjgbyboG9ggBEcr' is invalid!!! Sun Dec 13 10:41:01 2015 error GenericInterfaceProvider-01 DebugLog error: Summary: TicketSearch.AuthFail Data : TicketSearch: Authorization failing!. Sun Dec 13 10:41:01 2015 notice GenericInterfaceProvider-01 SessionID: 'VnHfKTPDWzAdJKXcdsnWyhM0dYArODJJ' is invalid!!! Sun Dec 13 10:41:01 2015 error GenericInterfaceProvider-01 DebugLog error: Summary: TicketSearch.AuthFail Data : TicketSearch: Authorization failing!. Sun Dec 13 10:41:01 2015 notice GenericInterfaceProvider-01 SessionID: 'pdrgv5u3lZRUXB3t1tjgbyboG9ggBEcr' is invalid!!! Sun Dec 13 10:40:38 2015 error GenericInterfaceProvider-01 DebugLog error: Summary: TicketSearch.AuthFail Data : TicketSearch: Authorization failing!. Sun Dec 13 10:40:38 2015 notice GenericInterfaceProvider-01 SessionID: 'pdrgv5u3lZRUXB3t1tjgbyboG9ggBEcr' is invalid!!! Sun Dec 13 10:40:38 2015 error GenericInterfaceProvider-01 DebugLog error: Summary: TicketSearch.AuthFail Data : TicketSearch: Authorization failing!. Sun Dec 13 10:40:38 2015 notice GenericInterfaceProvider-01 SessionID: 'VnHfKTPDWzAdJKXcdsnWyhM0dYArODJJ' is invalid!!!

What is happening here?

ewsterrenburg commented 8 years ago

You could check the system log of your otrs installation, maybe there are some hints on what is going on...

ewsterrenburg commented 8 years ago

Issue most likely not related to python-otrs but related to the environment (dynamic ip-adress or something similar?), so closing this issue for now. Can be reopened if it shows otherwise.