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explosivo22 / kwikset-ha

Kwikset Smart Locks integration for Home Assistant. The Kwikset App is exclusively for use with Kwikset Halo, Halo Touch, and Aura smart locks.
Apache License 2.0
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Setup issue: configuration- Login failure after selecting Phone/text #45

Closed hawkins0000 closed 1 year ago

hawkins0000 commented 1 year ago

After logging in with a verified Un/Pw, at the Phone/text screen, after submitting, receive “Unknown Error” when trying to configure the Integration.

Please advise.

AACFE5DF-AFB3-4791-9EFE-89AD95A83683

explosivo22 commented 1 year ago

Do you have any errors in your log? Maybe we can narrow it down with those.

hawkins0000 commented 1 year ago

No I ntries in the logs, since the Integration isn’t fully installed yet. (When I click on HA log tab). If there are other logs, lmk where, and I’ll share them. I am just as stumped,… Thank you.

Thanks and Regards, Chris Hawkins 716-566-0000 c

From: explosivo22 @.> Sent: Thursday, December 29, 2022 9:18:23 AM To: explosivo22/kwikset-ha @.> Cc: hawkins0000 @.>; Author @.> Subject: Re: [explosivo22/kwikset-ha] Setup issue: configuration- Login failure after selecting Phone/text (Issue #45)

Do you have any errors in your log? Maybe we can narrow it down with those.

— Reply to this email directly, view it on GitHubhttps://github.com/explosivo22/kwikset-ha/issues/45#issuecomment-1367360504, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AMPAQPL25O6BA6S74F7DVATWPWMS7ANCNFSM6AAAAAATL26AQQ. You are receiving this because you authored the thread.Message ID: @.***>

explosivo22 commented 1 year ago

Ok. Let me see if I can replicate this and see what is going on.

explosivo22 commented 1 year ago

I tested this on a clean install and selected phone like your instance shows and I am unable to get the unknown error. When you sign into the kwikset app, you select phone to get the SMS for the key code?

spacemd14 commented 1 year ago

Im reporting the same error on my end

rcork commented 1 year ago

I was getting this error when trying to use a mobile browser (safari on ipad) but it worked if i used a desktop browser.

hawkins0000 commented 1 year ago

Desktop (Win- Edge) is being used. Also tried iPad. Same result.

Thanks and Regards, Chris Hawkins 716-566-0000 c

From: rcork @.> Sent: Thursday, January 5, 2023 10:35:17 PM To: explosivo22/kwikset-ha @.> Cc: hawkins0000 @.>; Author @.> Subject: Re: [explosivo22/kwikset-ha] Setup issue: configuration- Login failure after selecting Phone/text (Issue #45)

I was getting this error when trying to use a mobile browser (safari on ipad) but it worked if i used a desktop browser.

— Reply to this email directly, view it on GitHubhttps://github.com/explosivo22/kwikset-ha/issues/45#issuecomment-1373101755, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AMPAQPNMRY3OSB5T6QZ6ATDWQ6HHLANCNFSM6AAAAAATL26AQQ. You are receiving this because you authored the thread.Message ID: @.***>

explosivo22 commented 1 year ago

What is your HA version? I want to make sure I am on the same version when I test.

hawkins0000 commented 1 year ago

All code is on the current non beta versions.

Thanks and Regards, Chris Hawkins 716-566-0000 c

From: explosivo22 @.> Sent: Friday, January 6, 2023 11:36:02 PM To: explosivo22/kwikset-ha @.> Cc: hawkins0000 @.>; Author @.> Subject: Re: [explosivo22/kwikset-ha] Setup issue: configuration- Login failure after selecting Phone/text (Issue #45)

What is your HA version? I want to make sure I am on the same version when I test.

— Reply to this email directly, view it on GitHubhttps://github.com/explosivo22/kwikset-ha/issues/45#issuecomment-1374376237, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AMPAQPKNZ75LQUI6PXBVFSLWRDXDFANCNFSM6AAAAAATL26AQQ. You are receiving this because you authored the thread.Message ID: @.***>

explosivo22 commented 1 year ago

Upgraded to beta version, same result. Tried alternate browsers, same result. Verified credentials, same result. Cleared browser cache, same result. Rebooted HASS every time.

Please advise.

I am going to move this back to the issue you created.

You get the same error when choosing email or phone?

hawkins0000 commented 1 year ago

Correct.

From: explosivo22 @.> Sent: Monday, January 9, 2023 7:20 AM To: explosivo22/kwikset-ha @.> Cc: hawkins0000 @.>; Author @.> Subject: Re: [explosivo22/kwikset-ha] Setup issue: configuration- Login failure after selecting Phone/text (Issue #45)

Upgraded to beta version, same result. Tried alternate browsers, same result. Verified credentials, same result. Cleared browser cache, same result. Rebooted HASS every time.

Please advise.

I am going to move this back to the issue you created.

You get the same error when choosing email or phone?

— Reply to this email directly, view it on GitHub https://github.com/explosivo22/kwikset-ha/issues/45#issuecomment-1375545546 , or unsubscribe https://github.com/notifications/unsubscribe-auth/AMPAQPMFCESS2VEOPJK66T3WRP66FANCNFSM6AAAAAATL26AQQ . You are receiving this because you authored the thread. https://github.com/notifications/beacon/AMPAQPK2IPQVQUAVBLJ3DJDWRP66FA5CNFSM6AAAAAATL26AQSWGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTSR7UUMU.gif Message ID: @. @.> >

explosivo22 commented 1 year ago

If you would be willing to take this offline, I would be open to trying to figure this out via email. You can email me at explosivo22@protonmail.com and we can see what we can do.

hawkins0000 commented 1 year ago

Glad to help. Feel free to reach out, out of band.

Thanks and Regards, Chris Hawkins 716-566-0000 c

From: explosivo22 @.> Sent: Monday, January 9, 2023 11:56:16 PM To: explosivo22/kwikset-ha @.> Cc: hawkins0000 @.>; Author @.> Subject: Re: [explosivo22/kwikset-ha] Setup issue: configuration- Login failure after selecting Phone/text (Issue #45)

If you would be willing to take this offline, I would be open to trying to figure this out via email. You can email me at @.**@.> and we can see what we can do.

— Reply to this email directly, view it on GitHubhttps://github.com/explosivo22/kwikset-ha/issues/45#issuecomment-1376734602, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AMPAQPNUZ67ZSXZEF6FI5I3WRTTXBANCNFSM6AAAAAATL26AQQ. You are receiving this because you authored the thread.Message ID: @.***>

stale[bot] commented 1 year ago

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

mingaldrichgan commented 1 year ago

I see that this issue just got closed as stale yesterday, but I was having trouble with the Kwikset integration today and tried deleting and re-setting it up, and ran into this issue.

ueslai commented 10 months ago

For anyone else who this might help:

The kwikset login email is case-sensitive. You can check in the kwikset app what it has for your email to make sure it matches.