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exponea / exponea-ios-sdk

MIT License
19 stars 27 forks source link

App Hanging inside the SDK #59

Closed sergei-mikhailovskii-idf closed 4 months ago

sergei-mikhailovskii-idf commented 5 months ago

Hello! We noticed the app hanging issues inside the ExponeaSDK. I attached the logs of some of them. Are there any ways to fix them since these issues occur often and affect a big amount of users? Thanks in advance for the answer and feel free to contact me for any help you need!

8972bf5f6b81406bb69e1ff87931f960-symbolicated.txt 9d5fc003a1064f3bbfd135c90afed5cc-symbolicated.txt 7db77ec4d43f440e8b032e598d3cf427-symbolicated.txt 7f895a6e91cb4436a46cb2dcfba2bcb8-symbolicated.txt af37e5603bb54390a848d8d80e36b197-symbolicated.txt 7ffa4a01bec94baca7117d882beb1650-symbolicated.txt 8757af1a8826423e88cf29059bd9e656-symbolicated.txt 770c76a4fd17448f867d2aec3575dbf7-symbolicated.txt 43fa1c5ecacd4b51952e77603fa3d55c-symbolicated.txt 4b01c4ad87ec495295eb37a7bd3dda39-symbolicated.txt 0f254f09c0b440e2bfbd5c1baba69257-symbolicated.txt 8a3aee337cde44c1a4b5232a925ff9a1-symbolicated.txt

sergei-mikhailovskii-idf commented 4 months ago

Hi! any news here?

Ankmara commented 4 months ago

Hi, thank you for report this issue. I tried to check it though diagnostic, but no hangs there. Where are you initializing the sdk please? Any forks?

sergei-mikhailovskii-idf commented 4 months ago

Hi! we are initializing the sdk in didFinishLaunchingWithOptions. sorry, I cannot understand what you mean by forks. we use pod "ExponeaSDK" and it seems to be from your repository

Ankmara commented 4 months ago

Hi, describe little bit more deeply this situation and contact us via official support please. Usually we need block of code, videos etc. Thank you.

sergei-mikhailovskii-idf commented 4 months ago

deal! I'll add the code snippets. unfortunately, there are no videos since we cannot reproduce this case during the test but see that it happens at prod. thanks!