search

extiverse / bazaar

The extension marketplace for your Flarum forum.
https://discuss.flarum.org/d/5151
MIT License
59 stars 14 forks source link

Paid extensions support #119

Open KyrneDev opened 6 years ago

KyrneDev commented 6 years ago

Since extensions are paid they should have first class support. I think there should be an option on the 3 dots menu of a paid extensions that opens a link set in the composer.json (maybe a "support" option under flagrow's subsection)

luceos commented 6 years ago

I've been thinking about this as well. From the get-go we will show a button on the extension page in case the composer.json file has any of the set "support" attributes we will render it. Email and board might make sense for most?

https://getcomposer.org/doc/04-schema.md#support

For the long term I'd like to allow developer teams to add a unique code, eg the one from Freshdesk or Zendesk by which the site will show a support modal. Alternatively we could create a simple chat/issue solution using pusher.

KyrneDev commented 6 years ago

I think a zendesk option would be better than chat, most developers are either 1 person or a few people, and they probably won't be on chat all the time.

luceos commented 6 years ago

If you're up for investigating what support desk solution works for you, I'll see to it to get it in asap ;)

Pricing between these tools vary extremely, especially with multiple agents involved. With your foss packages you might want to check up on some of these parties for open source plans.

KyrneDev commented 6 years ago

I'm liking the look of Ngdesk.com it's free and has just enough features. What do you think?

KyrneDev commented 5 years ago

Just came upon this issue again. Maybe the best course of action would be to just allow developers to add a link to their support, that is added in the 3 dots menu.

luceos commented 5 years ago

Composer also added a new link "chat" in 1.8.0. I'll make sure to add that one too. This would be perfect for discord, when having that next to a forum.