[徵才] Rosetta.ai | Client Engineer, Full Stack

關於 Rosetta.ai / About Rosetta.ai

Rosetta.ai helps fashion e-commerce uncover consumer's shopping preferences and provide personalized shopping experiences to consumers. We're making e-commerce merchants have enterprise-level AI backup on day 1.

Culture/6 Core Values:

Grit - We thrive outside of our comfort zone, pushing ourselves to go even further. We think long-term and constantly strive to be better, even if things don’t always go as expected.

Trust - We earn that trust by listening to each other, following through with our commitments, and keeping our words. We exercise transparency within the company, our customers, and our community.

Humility - We learn from everyone and everywhere, and we approach each new challenge knowing that we may not have all the answers.

Empathy - We craft our intention to keep curious about the industry, business, and practical scenarios that we purify the insights and forge the approaches.

Candor - We are open and honest. We give each other praise and criticism because we believe each team member is as important as the other.

Craftsmanship - We simplify, innovate, perfect, and start over until everything we touch enhances each life it touches.

工作地點 / Location

Songshan District, Taipei City

工作內容 / Responsibilities

We are seeking a full-stack Client Engineer to join our customer success team. The ideal person will have industry experience working on a range of technical troubleshooting for the key accounts, UI and interaction improvement, and supporting tool development. The position will involve taking these skills and applying them to some of the most exciting and various fashion brands and e-commerce merchants. You will bring the ability to own the whole product life cycle, define projects, and drive excellence across teams.

Support key accounts to solve the issues, help to troubleshoot, meet their demands.
Collaborate with Account Manager and Customer Success Manager to clarify and resolve customers' technical problems.
Re-use the materials and resources made by Software Engineer, Product.
Like the technical consultant to help key accounts fulfill the goals based on the product/solution.
Execute end-to-end testing to guarantee service quality.
Develop supporting tools, e.g. browser extensions and application integrations, to help team members and users.
Implement and execute testing.
Make elegant and flexible codes.

能力需求 / Minimum Qualifications

Background & Skills:

2-3 years of working experience with frontend work and customer support.
Expert ES6 / HTML5 / CSS3
Expert Webpack and git-flow.
Experience with Google Analytics.
Experience with Google Tag Manager.

Working Style:

Highly care about data security and data privacy.
Like to make utilities or tools to enhance productivity.
Like to share, learn, and try new technology.
Focus on code quality, iteration, testing, and best practices.
Excellent communication and collaborative skills.
Strong problem-solving and conceptual thinking skills.
Flexibility and comfort working in a dynamic, team environment with a possible remote organization with minimal documentation and process.

加分 / Preferred Qualifications (Optionally, the more, the better)

Background & Skills:

BS/MS degree in Computer Science, Information Engineering, or related fields.
Worked at customer success, customer support, or solution engineering department.
Expert performance improvement of the frontend work.
Expert frontend testing.
Experience with design patterns.
Experience with functional programming.
Experience with reactive programming.
Experience with NodeJS / Express, or other backend technology.
Experience with Hotjar, Mixpanel, etc. other analytics services.

Experiences:

Experience with TDD and BDD.
Experience with data collection for web users.
Experience with the development of B2B SaaS.

Reputations:

Experience with open-source projects.
Article sharing or participation in meetup or conf of frontend community.
Participation in the tech community's activities, e.g. conference, meetup, hackathon, etc.

薪資範圍 / Salary Package Range

Annual: TW$840K ~ 1.02M

福利 / Benefits & Perks

Benefits:

Healthcare Subsidy (Medical, Dental, Vision)
Retirement savings or 401(K)
Extended Paid Annual time off (The first year: 10 days, by proportion)
Paid Maternity/Paternity leave
Life insurance

Perks:

Tuition reimbursement and training
Personal facilities (Laptop, Screen)
Free health screening
Free snacks and drinks
Open and creative environment
Irregular dinner/outing, happy hours
Paid time off to volunteer every month (Birthday, Menstrual, Funeral)
Paid sick leave: 2 days every month
Flexible schedules and working time
Remote working optionally
Employee stock ownership plan (ESOP)

應徵方式 / How to Apply

Email to hey@rosetta.ai

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