Issue with /files and /print

[juguerin3]

Hi, I have a problem with the following two commands: / files and / print. When i use /files, octoprint receive and send me the loading message : Loading files... and that's all. No file list or other... just the loading message.

I try to find a way to solve this error with log but i have only the following log :

2019-08-08 11:22:58,211 - octoprint.plugins.telegram.listener - DEBUG - listener: sending request with offset 618909338... 2019-08-08 11:22:58,667 - octoprint.plugins.telegram.listener - DEBUG - Updating update_offset from 618909338 to 618909339 2019-08-08 11:22:58,669 - octoprint.plugins.telegram.listener - DEBUG - MESSAGE: {u'message': {u'from': {u'first_name': u'Guerin', u'last_name': u'Julien', u'is_bot': False, u'id': XXXXXXXX, u'language_code': u'fr'}, u'text': u'/files', u'entities': [{u'length': 6, u'type': u'bot_command', u'offset': 0}], u'chat': {u'first_name': u'Guerin', u'last_name': u'Julien', u'type': u'private', u'id': XXXXXXXX}, u'date': 1565259778, u'message_id': 604}, u'update_id': 618909338} 2019-08-08 11:22:58,670 - octoprint.plugins.telegram.listener - DEBUG - Not changing update_offset - otherwise would reduce it from 618909339 to 618909339 2019-08-08 11:22:58,674 - octoprint.plugins.telegram.listener - INFO - Got a command: '/files' with parameter: '' in chat 434094923 2019-08-08 11:22:58,979 - octoprint.plugins.telegram - INFO - Sending a message: Loading files... with_image=False with_gif=False chatID= 434094923 2019-08-08 11:22:58,981 - octoprint.plugins.telegram - DEBUG - data so far: {'disable_web_page_preview': True} 2019-08-08 11:22:58,982 - octoprint.plugins.telegram - DEBUG - Sending without image.. 434094923 2019-08-08 11:22:59,205 - octoprint.plugins.telegram - DEBUG - Sending finished. 200 2019-08-08 11:22:59,281 - octoprint.plugins.telegram.TCMD - DEBUG - {'0bca257b': 'local/'} 2019-08-08 11:22:59,389 - octoprint.plugins.telegram.listener - ERROR - Exception caught! 'hash' 2019-08-08 11:22:59,391 - octoprint.plugins.telegram.listener - DEBUG - listener: sending request with offset 618909339...

Do you have a idea to solve this bug ?

PS : This issue was here from the first install with the v1.4.2.

Current config / plugin : 2019-08-07 20:23:30,047 - octoprint.plugin.core - INFO - 26 plugin(s) registered with the system: | Action Command Prompt Support (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/action_command_prompt | Announcement Plugin (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/announcements | Anonymous Usage Tracking (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/tracking | Application Keys Plugin (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/appkeys | Backup & Restore (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/backup | Core Wizard (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/corewizard | !Detailed Progress Plugin (0.1.4) = /home/pi/oprint/local/lib/python2.7/site-packages/octoprint_detailedprogress | Discovery (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/discovery | DisplayLayerProgress Plugin (1.11.0) = /home/pi/oprint/local/lib/python2.7/site-packages/octoprint_DisplayLayerProgress | Error Tracking (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/errortracking | Filament Sensor Reloaded (1.1.0) = /home/pi/oprint/local/lib/python2.7/site-packages/octoprint_filamentreload | Force Login (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/forcelogin | Fullscreen Plugin (0.0.4) = /home/pi/oprint/local/lib/python2.7/site-packages/octoprint_fullscreen | Logging (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/logging | Pi Support Plugin (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/pi_support | Plugin Manager (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/pluginmanager | Printer Safety Check (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/printer_safety_check | Sidebar Temp Graph (0.1.3) = /home/pi/oprint/local/lib/python2.7/site-packages/octoprint_sidebartempgraph | Software Update (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/softwareupdate | Telegram Notifications (1.5.0) = /home/pi/oprint/local/lib/python2.7/site-packages/octoprint_telegram | Tempsgraph Plugin (0.3.4) = /home/pi/oprint/local/lib/python2.7/site-packages/octoprint_tempsgraph | Themeify (1.2.0) = /home/pi/oprint/local/lib/python2.7/site-packages/octoprint_themeify | Title Status (0.0.4) = /home/pi/oprint/local/lib/python2.7/site-packages/octoprint_title_status | TouchUI (0.3.13) = /home/pi/oprint/local/lib/python2.7/site-packages/octoprint_touchui | TP-Link Smartplug (0.9.16) = /home/pi/oprint/local/lib/python2.7/site-packages/octoprint_tplinksmartplug | Virtual Printer (bundled) = /home/pi/oprint/lib/python2.7/site-packages/octoprint/plugins/virtual_printer 2019-08-07 20:23:30,065 - octoprint.environment - INFO - Detected environment is Python 2.7.13 under Linux (linux2). Details: | hardware: | cores: 4 | freq: 1400.0 | ram: 917012480 | os: | id: linux | platform: linux2 | plugins: | pi_support: | model: Raspberry Pi 3 Model B Plus Rev 1.3 | octopi_version: 0.16.0 | python: | pip: 19.0.1 | version: 2.7.13 | virtualenv: /home/pi/oprint

[derpicknicker1]

I have this problem too on one of my Octoprint instances. This has to be investigated.

[l0calgost]

I get this exception as well. This holds me from starting a print remotely because I can not select a file. What's the state of this issue? What can I do to support fixing this?

[l0calgost]

I've played around with the files a bit and made the following observations: Obviously the plugin cannot open a folder if the .metadata.json file does not contain a hash attribute for at least one of the files in the folder. If the .metadata.json is not present or every JSON entry has a hash attribute everything works as expected. It seems like that the fileList method relies on the existence of this attribute, but obviously OctoPrint does not necessarily create this....

[steve2211]

Still having the same problem. Is there a solution yet?

[juguerin3]

hi, sorry i dont' find any solution. The only one look work is the complete reset and reinstall the raspberry.

[steve2211]

Unfortunately reinstalling the pi didn't bring a solution either...