User Research

[freemvmt]

Below is a record of user research conducted in the first design sprint, including, for each participant:

• First impressions of prototype
• Task: find out more information
• Task: find support without making a report
• Task: make a report
• Any other feedback

Names and other identifying information have been removed.

CRUCIAL POINTS

• button text needs to be clarified

• difference between buttons needs to be stronger

• difference in design of buttons needs to be clearer to change

• secondary button has lighter border

• could be the sizing of the stat text rather than the length

• revisit type scale

• second button shouldn't be a button?

• change word of second button to specify services not support

• be clearer on the explanation of the purpose of making report

• being explicit about the main thrust of the platform

• be aware of our own clarity

• about and FAQ more visible in navbar

• font?

• arial font not stylised enough

• montserratt *

• footer wasn't obvious to all users and wasn't clear to scroll down

• could include colour or something to indicate footer

• navbar needs to be taken into account as we aren't making an app

• be careful about information and verifying the facts

• use track changes on document so that Kat can see our amendments and confirm them with stakeholder

• clicking on next FAQ question arrow should automatically close the previous one

• feels strange being redirected to services when you have come to MU for help

• make the logos less prominent?

• be firmer about the fact MU cannot provide any support except signposting, being a union, and challenging the condition of work environment (the report is part of a movement to build up data)

• be clear on escalation of specific reports

• work with venues in certain cases?

• log records on bigger scale

• use it for legislation

• himthough #metoo

• reference other movements in description of purpose

• Each question should specify if you should select one or multiple options (exclusively checkbox unless is a binary response)

• ""other"" : making multiple options available

• logging one experience by one perpetrator - one incident

• adding that someone else may have been abused by the same person

• having the option early on to skip to text input section rather than questions

review page could have additional text option clarity that there will be opportunities to give more detail along the way EXPLAIN THE PURPOSE OF PLATFORM <

• receipt (check)
• reference number and downloadable
• positive design response
• men thought the colours were nice (didn't mention femininity)
• Steffan felt the blue was trustworthy
• add police to service page
• add police to final page to confirm that this is not a report that will escalate directly for that individual but that they should contact police if they wish it to escalate

[freemvmt]

Looks at the site, it's good that you have the statistic - reminds you that you're not alone, stops you from doubting yourself, affirms the validity of the app To me the font looks too much like arial - don't want it to look too branded, but looStefanks a little unthought-out I wouldn't know the difference between inform and get support

I would click on get support (didn't scroll down) to the footer I've no information about the my data Ah I see now you can scroll down - it would be more important to have this on the 'make a report with the mu' I wouldn't be so sceptical about giving this information because I trust the MU but others may be

REALLY NOT OBVIOUS THAT YOU HAVE TO SCROLL TO THE BOTTOM

Questions you would like to be answered?

• It's hard to guarantee that the information wouldn't be shared? Who would be reading this on the other end?
• ""This information will be read by ___ who is a member of the MU and deals with this information""

Having an email address (or contact number?) for each of the support services Why would you want to be redirected to another page if you came to this looking for support from the MU?

• If you're coming to a site like this you don't want to be redirected
• Immediately being sent someone else might mean you're not being taken seriously
• Don't be offered other support as a big button - just take you through the reporting process - take me through the process of reporting and give me comfort " "Personally I'd be put off by questionnaires - I'd like to have a single space where I could put all of my information I want someone to get back to me straight away I don't want to be told that this may take 20 minutes On the other hand people don't know what to say - and they need more guidance alternatively - you can email us Could skip to the section where I can fill in all of the information rather than be guided with a question at every point

---

I can see all the questions I would expect to see

What form of sexual harrassment did you experience? Should the wording be different: not displaying photos Is this sharing photos of the victim? Should be 'receiving unsolicited photos....'

WHEN Should there not be an opportunity to give more information? Is that free text box? Don't give the opportunity to say the exact 'quantity' just a choice between single and multiple cases

What is their relationship to you? 'I don't know who they were' 'I don't know what they do' Other should be expandable too

REPORTING Be explicit that it's reporting HARRASSMENT and where you've already done it (i.e. with the police)

I was wondering up until I had the opportunity to give more information about the incident whether you were actually caring about me or whether you were just collecting data

Questions about YOU Problem for me - what are the intentions of this report? I thought I was going to be supported - but now it looks like I'm helping you out rather than you, me.

I don't want to be another number in a data field, I want to feel heard!

What form of incident In what capacity were you employed/contracted at the time? Rather than being explicit about a role

Again I don't want to be reminded this isn't just about me - I want this to be about me, I want to focus on being helped, I don't want to be

I give permission TO .... I'm confused - is the purpose of this so that the MU can help me ? Or are you just getting my info? Wants to be vindicated, wants the MU to help the user

I thought this was an opportunity for the MU to support me. option A - Get immediate support - call us, email us, option B - fill in this form this has the added purpose of helping the community at the end of this questionnaire I could still be directed to further help

Were there substances involved? (Drugs alcohol)

The colours are nice, the pink is good - it's friendly safe, blue is serious reliable trustworthy. I think there is a fundamental issue over what the purpose of this questionnaire is

• collection of data
• giving information to the MU so I can seek support from my Union

Helping to make people recognise that they were being abused is good Alcohol drugs and a specific place for the abuse to continue - these are all factors

Quite suited to a phone but the font is probably a too big

[freemvmt]

Logo makes me think of toddlers.

• Text is a bit full so I don't think I'd bother reading it, maybe I would read one line but not two before I want to actually do an action.

• Text speaks to a problem that isn't specific to me - impersonal data.

• Too much text in the 'Inform SafeSpace...' button. Sounds like 'Safe Space' is part of the sentence rather than the name of the service

• Body text unclear in Q1 of FAQ - unnecessarily verbose

• Answering too much in one FAQ response. Should respond very directly to the question posed.

• Q2 body could be in bullet points. Also doesn't mention gender - could say something like 'whatever your gender or age' to make sure people know it can happen to anyone. Also leaves out the form of coercion by currying favour through sexual acts.

• Bit more spacing in the body text for all of the FAQ questions.

• Start Q3 by answering immediately with 'Yes'.

• Easily navigated back to home

• Pretty clear that I need to click on 'Get Support'.

• Only 1/3 are applicable to me because the rest are for women only.

• If list will get longer, might be useful to introduce a filter by availability of services to different genders.

• Text on the report button is weird and confusing - could be just 'Make a report'.

• Question on 'forms of sexual harrassment' - should be able to select more than one option.

• Question on 'when' - could seem like the text box is for entering lots of information about the incident(s), when actually we will ask for this later. Be clear about what information should go in this box.

• Venue selection could include an 'audition' option.

• Location of the incident might not be a proper 'venue', so might be better to use more general language to ensure applicability.

• On 'what is this relationship', the different options are not the ones I'd expect. What is a 'senior figure', for example. Multiple options may apply.

• On the big open ended text response, give more guidance on how much information, and what kind, should be provided. Is it very specific to the incident or should a lot more context be provided. Might be useful to provide a couple of examples of usual responses.

• What are the implications of skipping a whole section? Be clearer about what the result of that would be.

• Discouragement from reporting should allow multiple selections.

• On employment status question, include the case where you have some waged labour but are still seeking other work.

• 'What age' does not account for under 16s, but there are musicians working who are younger than this (and they may be especially vulnerable)

• When I give permission for the MU to use my submission to 'bring about change' - what does that actually mean in practice? Even if you've said in other places that it's confidential/anonymous, does this box invalidate that? Can you even proceed without ticking this box? If not, that should be clear too.

• Still not sure what the point of this is - is it to help me personally (which is what I assumed), or is just for the MU's campaigning/data analysis purposes?

• Be nice to know what I can do with my reference number - why do I need it?

Overall design

• Thought it was quite clear and simple.
• Better text on buttons, especially on landing - and it's not clear which is the primary one.
• Footer with links could look nicer.
• Colour scheme is okay.

Comfortable reporting?

• I want to know up front what it's for. I would respond differently - for example, would probably provide less detail if it's not going to be used to help me directly.
• There was nothing asking about people who witnessed the incident I'm reporting.

Anything unnecessary or missing?

• The pages breaking up the report sections weren't helpful for me. I didn't need to be constantly reminded I was already doing a form. But can see how some people might appreciate breaks with such a sensitive topic.
• Need more on the landing page that I can click around to find out what the thing is for and make it seem more official.
• Some testimonials would help me understand what it's for and how it has helped others.
• Assume people will not read everything properly - all text should make sense within itself.

[freemvmt]

the stat text is really good and normalises it, making it less of a big deal if you're hesitating about reporting


first button is unclear - wording should be changed buttons are similar so not sure which to choose


language = report an incident 


thinks it is great


clicked on FAQ link immediately - knew how to navigate the FAQ page and drop down buttons


services button for service page and clear what it is (two buttons was unsure if they go to same place)

good to have the date range - would you only fill in the text box if you had selected the second option? (SHOULD ONLY APPEAR IF OPTION SELECTED) otherwise would add details of the incident rather than specific times Add other option to cover all bases - where did the incident take place - often performs in churches and other places that aren’t ‘venues’ (feature venue works but needs clarity or just another option box) section divider - move the skip button down to the bottom as didn’t realise there was the option: happy to proceed / skip to next there is a specific culture of inappropriate comments - the word harasser/perpetrator might seem strong or make the reporter uneasy in certain cases - a word that covers all bases having some space to explain what is meant by the perpetrator was a group (venue, organisation, hiring group - can vary in specifics - not one person could be to blame) likes the senior figure choice saw on fb that someone put a post up about a venue being an objectifying and alienating environment - add a space to comment and specify on the individual because it could be an organisation/hiring group etc. group option may cover it but it might be better for the person to have the option to explain more about the selection - not one person could be to blame add the option of client/teacher to the list of job titles the perpetrator is add an “other” option for the person job title - they may be something less direct having the option of specific job roles validates the experience and makes people feel more secure that it is a ‘thing’ likes the question about experiencing something by that person before option for knowing that someone else has experienced something from the same person

add a rather not option to describe what happened page — should be more obvious that you can skip institution or company should be added to the who did you report to question + client + agent some people may go to their agent and say they’d rather not work with the client again because of an experience fixer was an option before and should be an option for the reporting in the past section ADD SKIP TO ALL DIVIDERS (two options)

good for people to have the option and contribute but some people might be worried disclosing things - having the choice would make them feel safer anything to remove obstacles in peoples minds about contributing own job title - would be good to select multiple job roles as they may be wearing different hats at once confirmation page: MORE INFORMATION ON WHERE THE DATA IS GOING AND WHAT CONTRIBUTING MEANS separate the options in confirmation page language: i would like to be contacted - softer word choices - i wouldn’t mind blah blah take away the pressure of clicking the options on the confirmation page - more explicit to opt out receipt will only be sent if email is provided review page of all answers provided = save pdf of page thinks it is great petition supporting freelancers, good idea - would you share it on your social media? yes // might be worried that you are sharing your participation in the questionnaire would be better to have the petition option separate from the survey maybe add that you don’t have to be part of the union to contribute there is no third party ** useful to have record with safe space as referral for police investigations etc advice on options and service rather than actual consequences empowering and validating to have a network support like this encourages

NICE DESIGN SIMPLE WOULD FEEL COMFORTABLE INFORMATION ABOUT THE SUPPORT SERVICE SHOULD INCLUDE POLICE DETAILS SHOULD BE CLEARER THAT THIS IS NOT A POLICE REPORT AND INFORMATION ON REPORTING TO THE POLICE AT THE END AGAIN TO GUIDE THEM AND REASSURE. MORE INFORMATION ON CRIMINALITY AND THE LINES OF ASSAULT REPORTING BRING IN MORE OF AN APPROACH TO OVERARCHING CULTURE OF MUSIC INDUSTRY KAT- WE WANT TO DISTINGUISH GENERIC ENVIRONMENT / ORGANISERS **** cultures and environments rather than an actual group of people QUESTION ABOUT EFFECTIVE ACTION - action may not have had any consequence / the incident has been noted SPECIFY ACTION TAKEN? no FOCUS SHOULD BE ON WHETHER THE PERSON IS HAPPY WITH THE ACTION TAKEN DATA MORE ANALYTIC WITH RANGE OF ANSWERS TO GIVE NARRATIVE TO THEIR RESPONSE PROVIDE QUESTION ON WHAT ACTION WOULD YOU LIKE TO BE TAKEN

[freemvmt]

Make it more obvious who the MU are Ensure it fits all screens

Nice expanding options - not overwhelming

• clicking on a new question should auto-close other expanded answers

Trigger warning before support services page - Rape Crisis logo may be a bit garish

Good that there’s a date range option

• add 'whilst commuting' option to Where question Good language on 'discouraged from reporting' page

Very easy process Really liked the design and colours - nice and calming Hypothetically, yes would report