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Facebook Ads integration with OpenCart
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Problem with sync products #343

Closed Carnergr closed 4 years ago

Carnergr commented 4 years ago

Hello, we use Facebook adds old version and we had some error when try to resync products, now we put the newest version 3,0 and when try to sync products we have message that product catalog is empty. Before update we had in open cart under the “GET STARTED” the store ID , but now we have nothing just the Get started, when we make sync products we have error! Please let us know how to fix!

Thank you

dtying commented 4 years ago

Hi @Carnergr, can you provide me the url of your web store? Thanks.

Carnergr commented 4 years ago

Hello,

The url of our website is www.carner.gr and our facebook page is facebook.com/carner.gr

Ioannis Simeonidis Managing Director Proektasi Maiandrou,Ring road Evosmos Thessaloniki , 57013 ,Greece ,P.O. Box 118 Tel.:2310 688 872, 2310 688 482 Fax:2310 688 036 www.carner.gr www.car.gr/carner facebook : CARNER.GR http://carner.gr/ twitter @CARNERGR

P Please consider the environment before printing this e-mail

*GO GREEN – Climate Protection with Carner SA*

Στις Τετ, 8 Απρ 2020 στις 10:56 π.μ., ο/η dtying notifications@github.com έγραψε:

Hi @Carnergr https://github.com/Carnergr, can you provide me the url of your web store? Thanks.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/facebookincubator/Facebook-For-OpenCart/issues/343#issuecomment-610810492, or unsubscribe https://github.com/notifications/unsubscribe-auth/APDB7NP2JGIY4MR2RXVQSLLRLQU4LANCNFSM4MDMYXXQ .

dtying commented 4 years ago

Thanks @Carnergr for your info. Here're my findings:

  1. I see that after you upgraded FBE, you have uninstalled and reinstalled for several times.
  2. In you latest installation, the feed schedule had been removed from your Facebook Catalog. This is the reason why your Facebook Catalog is out of sync from OpenCart. Please note that the feed schedule should never be deleted.

In order to fix this issue, can you try:

  1. Uninstall and reinstall your FBE plugin.
  2. Once installed successfully, click on 'Management View' button, navigate to 'Catalog' tab, and follow the link to open Facebook Catalog Manager.
  3. In your Facebook Catalog Manager, navigate to 'Product Data Sources', verify that the feed schedule is correctly setup. By default the schedule is on a daily basis. Screen Shot 2020-04-08 at 5 06 21 PM
Carnergr commented 4 years ago

Hello,

Thanks for reply! Yes i delete several times FBE.. I am little confused now! I delete all but still remain an old upload (product catalog) in facebook and still working..

Also regarding my pixel seems i have 2 or more pixels in my account maybe by my wrong or not?

Now i have to deltete at all the extension from open cart and reinstall it , should i make also something on facebook?

XML feed is automatically generated from the extension or i must do something?

Thanks for support! John

dtying commented 4 years ago

@Carnergr I see ... As you're not sure which catalog is connected to your page shop, you can refer below to verify it. If you don't see the section like this, it means your catalog currently is not connected to your Page Shop. Screen Shot 2020-04-08 at 6 13 43 PM

I also verified your pixel, it looks good, only one pixel_id is found there. Pixel Helper displayed 2 because it detected 2 pixel events.

Feed generation is done by FBE automatically. I don't think you have to remove other extensions. Please just uninstall and reinstall FBE itself and try first.

Carnergr commented 4 years ago

Hello,

Finally i did it!!! Catalog uploaded but i have a problem with more than 50% of products that i didnt have problem before(check pictures)

[image: fbe 2.png] [image: fbe.png]

Also in open cart page i dont see store ID as before just see the Get started! [image: fbe 3.png] Ioannis Simeonidis Managing Director Proektasi Maiandrou,Ring road Evosmos Thessaloniki , 57013 ,Greece ,P.O. Box 118 Tel.:2310 688 872, 2310 688 482 Fax:2310 688 036 www.carner.gr www.car.gr/carner facebook : CARNER.GR http://carner.gr/ twitter @CARNERGR

P Please consider the environment before printing this e-mail

*GO GREEN – Climate Protection with Carner SA*

Στις Τετ, 8 Απρ 2020 στις 1:22 μ.μ., ο/η dtying notifications@github.com έγραψε:

@Carnergr https://github.com/Carnergr I see ... As you're not sure which catalog is connected to your page shop, you can refer below to verify it. If you don't see the section like this, it means your catalog currently is not connected to your Page Shop. [image: Screen Shot 2020-04-08 at 6 13 43 PM] https://user-images.githubusercontent.com/21333308/78773236-811e8280-79c5-11ea-80c5-4d239176053c.png

I also verified your pixel, it looks good, only one pixel_id is found there. Pixel Helper displayed 2 because it detected 2 pixel events.

Feed generation is done by FBE automatically. I don't think you have to remove other extensions. Please just uninstall and reinstall FBE itself and try first.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/facebookincubator/Facebook-For-OpenCart/issues/343#issuecomment-610877251, or unsubscribe https://github.com/notifications/unsubscribe-auth/APDB7NJGQZBVVYZIXEPUE33RLRF6LANCNFSM4MDMYXXQ .

dtying commented 4 years ago

@Carnergr Hi, I checked that some of your products were diagnosed with issues with Dynamic Ads eligibility, you may refer to https://www.facebook.com/policies/ads for details.

Did you see any error prompted after FBE installation? If everything went well, your FBE page will be reloaded automatically to show 'Management' and 'Uninstall' button.

dtying commented 4 years ago

Hi @Carnergr, I'm closing out the ticket for now. Feel free to contact us should you have any further questions.

Carnergr commented 4 years ago

Hello,

Thank you for your help!

Ioannis Simeonidis Managing Director Proektasi Maiandrou,Ring road Evosmos Thessaloniki , 57013 ,Greece ,P.O. Box 118 Tel.:2310 688 872, 2310 688 482 Fax:2310 688 036 www.carner.gr www.car.gr/carner facebook : CARNER.GR http://carner.gr/ twitter @CARNERGR

P Please consider the environment before printing this e-mail

*GO GREEN – Climate Protection with Carner SA*

Στις Δευ, 13 Απρ 2020 στις 1:00 μ.μ., ο/η dtying notifications@github.com έγραψε:

Hi @Carnergr https://github.com/Carnergr, I'm closing out the ticket for now. Feel free to contact us should you have any further questions.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/facebookincubator/Facebook-For-OpenCart/issues/343#issuecomment-612836374, or unsubscribe https://github.com/notifications/unsubscribe-auth/APDB7NLPUDHZ7O2ZK3IE3BLRMLPCXANCNFSM4MDMYXXQ .