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Facebook Ads integration with OpenCart
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Option to disable mobile messenger bubble #345

Open Eaglebill opened 4 years ago

Eaglebill commented 4 years ago

Dear community,

I am having an issue with the messenger bubble in mobile devices. Due to the small screen size, the bubble is overlapping with many site elements, resulting in harder mobile navigation. Is it possible to somehow disable the messenger bubble only in mobile devices but keep it enabled in desktop view ? Maybe give an option to enable or disable in mobile devices in next update ?

Thank you in advance for your help !

shue249 commented 4 years ago

Thank you for the feedback. Let us bring this back to the product team for feedback.

shue249 commented 4 years ago

@Eaglebill Can you share with us your website URL

Eaglebill commented 4 years ago

Hello shue, my website URL is this

shue249 commented 4 years ago

@Eaglebill Wondering if you have still enabled the messenger chat on your website?

Can you share with us a screenshot of the bubble blocking your site elements on mobile?

Eaglebill commented 4 years ago

I am trying to enable it in the new version 3.0 but i can't find it anymore in this new window. image

shue249 commented 4 years ago

@Eaglebill We are still in progress on enabling the Messenger chat on the new version 3.0. We will update you soonest when it is ready.

yao-tx commented 3 years ago

Hi @Eaglebill

To hide the Facebook Messenger Chat plugin in mobile, you will have to make customisation to your OpenCart website's CSS to target the Facebook Messenger Chat plugin div.

That being said, please download the latest version of the Facebook Business Extension plugin for OpenCart (version 4.0.2) from OpenCart Marketplace. We have revamped the entire plugin, improved the plugin and resolved most of the bugs and issues that users are having with the previous versions.

To uninstall the existing FBE plugin (version 3.1.2 and below), please follow the guide here.

For installation of the latest FBE plugin (version 4.0.0 and above), please follow the guide here.

If you encounter any technical issues with the new FBE plugin, please feel free to reach out to us via our help desk.

Thank you!