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Facebook Ads integration with OpenCart
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[BUG] FBE don't track purchase event if user use payment system LiqPay #520

Closed mikemansset closed 3 years ago

mikemansset commented 3 years ago

Webstore Url manset.com.ua

FBE plugin version 3.1.1

OpenCart version ocStore 3.0.2.0

Describe the bug A clear and concise description of what the bug is.

To Reproduce Steps to reproduce the behavior:

  1. Go to 'manset.com.ua'
  2. Make a purchase with LiqPay payment
  3. Check on Event Manager on https://business.facebook.com/
  4. And there are no purchases

Screenshots If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

Additional context When user pays by payment system LiqPay on website, there is NO Purchase Event in Facebook Pixel. Payment system kills Purchase event.

yao-tx commented 3 years ago

Hi @mikemansset

Please download the latest version of the Facebook Business Extension plugin for OpenCart (version 4.0.1) from OpenCart Marketplace. We have revamped the entire plugin, improved the plugin and resolved most of the bugs and issues that users are having with the previous versions.

To uninstall the existing FBE plugin (version 3.1.2 and below), please follow the guide here.

For installation of the latest FBE plugin (version 4.0.0 and above), please follow the guide here.

If you encounter any technical issues with the new FBE plugin, such as the issue with LiqPay and the Purchase Pixel Event not firing, please feel free to reach out to us via our help desk.

Thank you!

mikemansset commented 3 years ago

Hi there. Thanks for reply. Does this app allow me to choose language in a catalog? We have two languages website.

ср, 28 апр. 2021 г. в 14:47, TengXiong @.***>:

Hi @mikemansset https://github.com/mikemansset

Please download the latest version of the Facebook Business Extension plugin for OpenCart (version 4.0.1) from OpenCart Marketplace https://www.opencart.com/index.php?route=marketplace/extension/info&extension_id=32336. We have revamped the entire plugin, improved the plugin and resolved most of the bugs and issues that users are having with the previous versions.

To uninstall the existing FBE plugin (version 3.1.2 and below), please follow the guide here https://github.com/facebookincubator/Facebook-For-OpenCart/blob/master/INSTALL_GUIDE.md#uninstall-the-plugin .

For installation of the latest FBE plugin (version 4.0.0 and above), please follow the guide here https://marketinsg.zendesk.com/hc/en-us/articles/360059899811-Facebook-for-OpenCart .

If you encounter any technical issues with the new FBE plugin, such as the issue with LiqPay and the Purchase Pixel Event not firing, please feel free to reach out to us via our help desk https://marketinsg.zendesk.com/.

Thank you!

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yao-tx commented 3 years ago

Hi @mikemansset

It takes the default store language set in your admin in System -> Settings -> 'Edit' -> 'Local' tab -> 'Language' option.