Blank Screen when loading extension - Solution : Try Debug Mode v2.6.0

[vaguemind]

I face a problem after installing the extension , it cant open in the admin panel , please see attached screenshot

[dmitridr]

Hello,

I've seen this problem before, the causes can be anything but usually it's some error with fetching basic data from the backend that causes this. Usually due to a custom or unique configuration.

Could you try right clicking and selecting 'View Source' then looking for the section that says

<script>
window.facebookAdsExtensionConfig = {
...
</script>

Then paste that here or send that to us via email at ads_extension_magento@fb.com. Usually it's that section that has the problem if you send that to us there's a good chance we can identify the issue.

Here are, additionally things that you can try that have helped others with this issue in the past:

• Disable Compilation Mode.
• Clear Magento Cache
• Clear Browser Cache (Shift + F5)
• Try a different browser.
• Upgrade to the latest version.
• Verify that you have >0 products on this installation (if it's a dev server, for example).
• Disable any Ad Blocker Extensions on your browser.

Maybe one of those will help.

[nicdima]

Hi there, I have the same problem with vaguemind. I tried all your suggestions of the above post but none of them helped. I also tested all the versions from 2.3.0 to 2.3.4 and the problem is the same. I use magento 1.7 Any suggestions? Thank you

[dmitridr]

@nicdima Could you try sending us the source of the page?

Or if you are comfortable, you could email us temporary credentials to your Magento store and we could look at the problem ourselves to try and figure it out.

One more store I remember had this problem, it was caused by the currency conversion rate being blank. So that's another thing to check.

[nicdima]

@dmitridr I have sent you an email with the source code. Hope it helps

[dmitridr]

@nicdima Sorry, could you please re-send the email? We were having trouble with our email alias, which has now been fixed.

[okniazik]

Hi there,

We have the same problem as described here: https://github.com/ facebookincubator/facebook-for-magento/issues/21

The code from

here:

window.facebookAdsExtensionConfig = { hasGzipSupport: true ,popupOrigin: 'https://www.facebook.com/ads/dia' ,feedWasDisabled: '' ,feedWritePermissionError: '' ,platform: 'Magento' ,pixel: { pixelId: '1434101886910459' ,advanced_matching_supported: true } ,pixel_install_time: '' ,store: { baseUrl: 'https://homezone.com.ua/' ,baseCurrency: 'USD' ,timezoneId: 137 ,storeName: 'Home Zone' ,version: '1.9.3.6' ,plugin_version: '2.3.4' ,debug_key: '6b182008cf9fe80ae82bb1a67ad3127f6e172eec' ,modules: 'Mage_Core, active, 1.6.0.7; Mage_Eav, active, 1.6.0.1; Mage_Page, active, 1.6.0.0; Mage_Install, active, 0.7.0; Mage_Admin, active, 1.6.1.2; Mage_Rule, active, 1.6.0.0; Mage_Adminhtml, active, 0.7.1; Mage_AdminNotification, active, 1.6.0.0; Mage_Cron, active, 1.6.0.0; Mage_Directory, active, 1.6.0.3; Mage_Dataflow, active, 1.6.0.0; Mage_Index, active, 1.6.0.0; Mage_Uploader, active, 0.1.0; Mage_Customer, active, 1.6.2.0.5; Mage_Cms, active, 1.6.0.0.2; Mage_Catalog, active, 1.6.0.0.19.1.5; Mage_CatalogRule, active, 1.6.0.3; Mage_CatalogIndex, active, 1.6.0.0; Mage_CatalogSearch, active, 1.8.2.0; Mage_Payment, active, 1.6.0.0; Mage_Sales, active, 1.6.0.10; Mage_CatalogInventory, active, 1.6.0.0.2; Mage_Shipping, active, 1.6.0.0; Mage_SalesRule, active, 1.6.0.3; Mage_Usa, active, 1.6.0.3; Mage_Paygate, active, 1.6.0.0; Mage_Backup, active, 1.6.0.0; Mage_Checkout, active, 1.6.0.0; Mage_Paypal, active, 1.6.0.6; Mage_GoogleCheckout, active, 1.6.0.1; Mage_Log, active, 1.6.1.1; Mage_Poll, active, 1.6.0.1; Mage_Review, active, 1.6.0.0; Mage_Rating, active, 1.6.0.1; Mage_Tag, active, 1.6.0.0; Mage_Reports, active, 1.6.0.0.1; Mage_GoogleAnalytics, active, 1.6.0.0; Mage_Widget, active, 1.6.0.0; Mage_Tax, active, 1.6.0.4; Mage_Wishlist, active, 1.6.0.0; Mage_Media, active, 1.6.0.0; Mage_PaypalUk, active, 1.6.0.0; Mage_Contacts, active, 1.6.0.0; Mage_GiftMessage, active, 1.6.0.0; Mage_Sendfriend, active, 1.6.0.1; Mage_Sitemap, active, 1.6.0.0; Mage_Rss, active, 1.6.0.0; Mage_ProductAlert, active, 1.6.0.0; Mage_Api, active, 1.6.0.1; 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Easylife_Relations, active, 1.0.0; Ebizmarts_MailChimp, active, 1.1.9.1; Evince_ConflictIndicator, active, 0.1.1; Evince_SiteMaintenance, disabled, ; Facebook_AdsExtension, active, 2.3.4; Fishpig_Wordpress, active, 4.2.2.15; Fishpig_Wordpress_Addon_WordPressSEO, active, 1.3.1.1; Fishpig_Wordpress_Addon_Yarpp, active, 1.0.1.0; Fishpig_Wordpress_Addon_VisualComposer, active, 1.1.0.30; Fontis_Wysiwyg, disabled, ; Gala_Rainbowsettings, active, 0.1.0; Google_Shoppingconnect, active, 1.0.0; HartmutLtd_PHP7Totalsfix, active, 1.0.0; IWD_All, active, 2.1.0; IWD_SalesRepresentative, active, 2.4.8.4; Inchoo_InvalidatedBlockCacheFix, disabled, ; Inchoo_LoginAsCustomer, active, 1.0.0.0.0.0; Inchoo_PHP7, active, 2.0.1; Liqpay_Liqpay, disabled, ; Lotusbreath_OneStepCheckout, disabled, ; MST_Menupro, disabled, ; MagePsycho_Easypathhints, active, 0.2.0; MageWorx_Adminhtml, disabled, ; MageWorx_All, disabled, ; MageWorx_GeoIP, disabled, ; MageWorx_GeoLock, disabled, ; MageWorx_OrdersEdit, disabled, ; MageWorx_OrdersGrid, disabled, ; MageWorx_OrdersManagement, disabled, ; MageWorx_OrdersPro, disabled, ; Magefast_UkrainianRegions, active, 1.0.2; Magegiant_Onestepcheckout, disabled, ; Magegiant_SocialLogin, disabled, ; Magegiant_GgLogin, disabled, ; Magegiant_TwLogin, disabled, ; Magegiant_WpLogin, disabled, ; Magegiant_YhLogin, disabled, ; Magegiant_LiveLogin, disabled, ; Magehit_Storecredit, disabled, ; Magestore_Featuredproduct, disabled, ; Magestore_Magenotification, disabled, ; Magestore_Megamenu, active, 0.3.2; Magestore_PaypalBNCode, active, 0.1.0; MagestyApps_All, active, 1.1.0; MagestyApps_ReviewReminder, active, 1.0.2; Maguru_Core, active, 1.1.1; Maguru_Oneclickbuy, active, 0.1.0; Mediarocks_RetinaImages, disabled, ; Mgt_Base, active, 1.0.3; Mgt_DeleteOrders, active, 1.0.5; Mirasvit_AsyncCache, disabled, ; Mirasvit_Misspell, active, 1.2.4; Mirasvit_MstCore, active, 1.0.8; Mirasvit_SearchAutocomplete, active, 1.1.9; Mirasvit_SearchIndex, active, 1.0.5.2; Mirasvit_SearchLandingPage, active, 1.0.1; Mirasvit_SearchSphinx, active, 2.3.1; Mirasvit_Seo, active, 0.2.9; Mirasvit_SeoAutolink, active, 1.0.4; Mirasvit_SeoFilter, active, 0.1.1; Mirasvit_SeoSitemap, active, 1.0.0; Phoenix_Moneybookers, active, 1.6.0.0; Pixelpaul_Categoryfilterdisable, disabled, 0.1.0; Plumrocket_Base, active, 1.0.9; Plumrocket_AdvancedReviewAndReminder, active, 1.3.0; Plumrocket_Amp, active, 1.4.3; Plumrocket_SocialLogin, active, 1.4.0; Potato_Compressor, active, 1.3.0; Potato_Core, active, 1.0; Potato_FullPageCache, disabled, ; Potato_LoginAsCustomer, disabled, ; Potato_PhoneMask, active, 1.0.0; Pulsestorm_Modulelist, active, 0.2.2; Raveinfosys_Deleteorder, disabled, ; Raveinfosys_Exporter, active, 1.0.5; Rp_Importexportattributes, active, 0.1.0; Rugento_Novaposhta, disabled, ; Rugento_Smsnotice, active, 1.1.13; SSTech_Categorygridfilter, active, 0.1.0; Scommerce_Core, active, 0.0.1; Scommerce_OptimizeImages, active, 2.0.1; Sheep_Debug, active, 1.8.1; Simi_Appreport, disabled, ; Simi_Appwishlist, disabled, ; Simi_Cloudconnector, disabled, ; Simi_Connector, disabled, ; Simi_Hideaddress, disabled, ; Simi_Manalytics, disabled, ; Simi_Paypalmobile, disabled, ; Simi_Popup, disabled, ; Simi_Simibarcode, disabled, ; Simi_Simicategory, disabled, ; Simi_Simicontact, disabled, ; Simi_Simifblogin, disabled, ; Simi_Similayerednavigation, disabled, ; Simi_Siminotification, disabled, ; Simi_Simipromoteapp, disabled, ; Simi_Simivideo, disabled, ; Simi_Spotproduct, disabled, ; Simi_Themeone, disabled, ; Simi_Ztheme, disabled, ; Smartaddons_CategoryShowcase, disabled, 1.0; Soon_StockReleaser, active, 1.0.3; Steverobbins_Redismanager, active, 1.4.2; TM_Core, active, 1.2.1; TM_EasyCatalogImg, active, 2.3.3; TM_FacebookLB, active, 2.0.1; Uecommerce_CustomerExists, active, 0.1.3; VantageAnalytics_Analytics, active, 1.2.2; Web4pro_Fastorder, disabled, ; Wee_Base, active, 1.0.0.1; Wee_PerformanceCheck, disabled, ; Wf_CustomerBalance, active, 1.3.2.1; Xtento_XtCore, active, 1.1.7; Xtento_GridActions, active, 1.8.3; Xtento_ProductExport, disabled, ; Ebizmarts_Mandrill, disabled, 1.1.9.1' } ,feed: { enabled: false ,format: 'TSV' ,totalVisibleProducts: 33220 } ,defaultStoreId: '1' ,stores: '{"Admin > Default > Admin":"0","Main Website > Main Website Store > Home Zone":"1"}' ,diaSettingId: 299372593791372 ,feedPrepared: { feedUrl: 'https://homezone.com.ua/media/facebook_adstoolbox_ product_feed.tsv' ,feedPingUrl: 'https://homezone.com.ua/facebookadstoolbox/ productfeed/genPing' ,samples: } };

Please suggest what can we do with it?

2017-11-17 3:02 GMT+02:00 Dmitri Dranishnikov notifications@github.com:

@nicdima https://github.com/nicdima Sorry, could you please re-send the email? We were having trouble with our email alias, which has now been fixed.

— You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub https://github.com/facebookincubator/facebook-for-magento/issues/21#issuecomment-345113240, or mute the thread https://github.com/notifications/unsubscribe-auth/AKwOujsPw0un1KH6ti9nMG5eFcUXMq4Cks5s3NsagaJpZM4QNzkE .

[dmitridr]

Hello,

Thanks for your patience, I received your email @nicdima. I see both of you have the same problem, the problem is at the very end, samples: the array of sample products that is sent to the popup is empty.

This is probably because there was an exception when fetching your products. Unfortunately, without knowing what this exception was, we cannot help.

However, you can find out what this exception is if you have logging enabled, you should be able to see the exception in your webserver's PHP logs. If you have access to these logs, please check them for any exceptions whose time matches when you opened the plugin screen and paste the stack trace here.

You may also be able to find this exception in the magento logs, located in /var/log. If we can get a stack trace, I'm confident that we can solve this problem and issue a fix.

Thanks.

[dmitridr]

@vaguemind @nicdima In #11 we discovered that blank currency conversion rates could be one of the causes. Could you check that this is not the issue for you as well? The conversion rates can be found in System > Currency > Rates.

[okniazik]

Hi.

No, it is not blank.

2017-12-09 0:59 GMT+02:00 Dmitri Dranishnikov notifications@github.com:

@vaguemind https://github.com/vaguemind @nicdima https://github.com/nicdima In #11 https://github.com/facebookincubator/facebook-for-magento/issues/11 we discovered that blank currency conversion rates could be one of the causes. Could you check that this is not the issue for you as well? The conversion rates can be found in System > Currency > Rates.

— You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub https://github.com/facebookincubator/facebook-for-magento/issues/21#issuecomment-350393382, or mute the thread https://github.com/notifications/unsubscribe-auth/AKwOunKsvdoKYWI06vzcVGjvhJjl611bks5s-b9OgaJpZM4QNzkE .

[dmitridr]

Hi,

Thanks for confirming.

If you're comfortable with it, we can move forward on this if you (any of you who are having this problem) are willing to send us a temporary login to your site, at ads_extension_magento@fb.com. We can then take a look and try to identify the problem and fix it, though we will need permission to install a new version of the extension in order to test.

I ask because this method worked well for #11 a similar issue, so I think it can work here as well.

[nicdima]

@dmitridr I confirm that is not blank also.

[dmitridr]

@vaguemind @nicdima @okniazik Hey all,

If you are still having this problem, we have a potential fix in v2.4.1 which you could try thanks to the great work done by @mpalasis in #42

[dmitridr]

Hi all, v2.6.0 Introduces a Debug Mode for the extension. This mode will allow you to self-diagnose the problem and if necessary, post critical information on GitHub for us to help you. Please try it.

[julio-gorge]

Same problem here running 2.6.1 on Magento 1.9.3.8. Blank plugin admin area. Debug mode does not seem to be turning itself on automatically either.

Extension does not seem to be outputting anything to the logs. Have installed lots of other extensions manually in the past, this is puzzling..

[dmitridr]

Hi @julio-gorge, You can try accessing the JS console and typing window.facebookAdsExtensionAjax.debug this will give the URL to access debug mode. If even this does not work something must be seriously wrong with the installation. Are there any errors in the JS console?

[julio-gorge]

@dmitridr navigating to /fbdbug/index results in a white blank page with a 'Test' button, and several JavaScript errors in the console upon load . See JS console screenshot: https://postimg.cc/Ff1jq9yg

Looks like some JS debug code in there is trying to use ':' for assignment instead of '='...

[dmitridr]

Thanks for the report. I will fix that for the next version, which I will release in a couple of days. I doubt that is the root cause of the blank-page problem, as my debug mode still loads despite the incorrect use of : .

[dmitridr]

@julio-gorge please try v2.6.2 as I've fixed the errors you saw. Still, I doubt that is where the problem is, but maybe there will be some new errors.

Do you have another FB extension installed? Perhaps there could be a namespace conflict.

[julio-gorge]

Thanks @dmitridr , 2.6.2 works for me!

(My issue was actually not having the right permissions for the /js/Facebook/ folder, all good now :) )

[dmitridr]

Nice. Thanks for noting that down here as it may help others with this problem.