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facebookarchive / facebook-for-magento

A first-party extension plugin built for Magento. This plugin will install a pixel on your site, upload your products into a catalog for use in FB ads, and (optionally) auto-create an FB shop with your products.
https://www.facebook.com/business/help/532749253576163
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error "Property id must have entirely unique values for all items in this feed" #30

Closed ktsixit closed 6 years ago

ktsixit commented 6 years ago

Hi,

There are 198 products that appear multiple times in facebook feed file (generated in media/facebook_adstoolbox_product_feed.tsv).

As a result I'm getting the following error in reports:

"Some products or properties were rejected because of the following: Non-Unique Value: id"

There are no products with the same id in my store. It's just that the facebook extension is mentioning some products again and again, with the same data in .tsv file.

How can I fix that? What may be the reason for this issue?

mengyingdu commented 6 years ago

Hi @ktsixit ,

I can help you by looking into our remote logging. What's your site url or fb page url?

Also, where did you see the reports? Is that in your catalog manager? A screen shot could be better.

Thanks.

ktsixit commented 6 years ago

Here are some screenshots:

fb_catalog_error

view-feed-details

ktsixit commented 6 years ago

Can I send you the url in a private message?

ktsixit commented 6 years ago

Bump

mengyingdu commented 6 years ago

Hi @ktsixit ,

Sorry for the delayed reply. You can either send your site url here or to ads_extension_woocommerce@fb.com. If you decide to send it by email, you will receive an auto-reply immediately, but I will keep eyes to find your email. Better key words in title will help. Thanks.

ktsixit commented 6 years ago

I have sent an email. Awaiting for response, thank you

mengyingdu commented 6 years ago

Hi @ktsixit ,

Did you duplicate this product in your store before? It seems this product has multiple record from your db. Can you try :

  1. re-config your settings --> delete your setting
  2. re-setup

It will erase the data from fb side, and sync all current eligible products. Let me know if you need more help.

Thanks.

A-Kits commented 6 years ago

I've had a same issue. I've already re-config delete setting clear cache but still found this issue

dmitridr commented 6 years ago

Can both of you confirm you are using the latest version of the extension 2.3.6 ? It should be pretty easy for us to add a check for id to avoid duplicating rows. But I'm not sure why multiple rows would load to begin with.

ktsixit commented 6 years ago

Yes, I confirm that I'm using the 2.3.6 version of the extension.

ktsixit commented 6 years ago

@mengyingdu There are no duplicate products in our store, I have already checked that.

dmitridr commented 6 years ago

We have a fix for this coming. Should be out in the next version 2.4.1

dmitridr commented 6 years ago

Hey @ktsixit and @A-Kits please try v2.4.1 it should fix the duplication problem, you will need to click Fetch Now once within the interface. Alternatively you can wait up to 24 hours (or longer if you have a cache) for it to take effect after upgrading.

Please open a new issue and reference this one if you continue to have this problem.