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facebookarchive / facebook-for-magento2

* Pixel on all pages, which trigger events link, PageView, ViewContent, AddToCart, Initiatecheckout and Purchase.* In the background, Syncs the products from the merchants product catalog to Facebook Catalog.* Stores all the data, like pixel id, catalog id, business maanger id, on to the local database on the instance.
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Facebook Pixel (Catalog API): Not working #134

Open megha29uni opened 1 year ago

megha29uni commented 1 year ago

Contact Details

megha@unified.com

What happened?

We have integrated Facebook Business extension(https://marketplace.magento.com/facebook-facebook-for-magento2.html) on our Magento 2 site and when we configured FB pixel only one integration(Browser) is showing as "Active" but Conversions API is showing as “Inactive” under Event manager.

Earlier it was active but after upgrading the extension it has been stopped.

Please find the below screenshot for reference.

Magento 2 version(2.4.4 -p2) Facebook Business extension installed version(1.4.5)

We’ve also tried to installed it on our default Magento instance and there also we’re facing the same issue.

Can you please guide us to resolve this issue? Please let us know your thoughts.

PastedGraphic-1

Magento Version

2.4.4-p2

Plugin Version

1.4.5

Relevant log output

Both the browser and catalog api integrations should be enabled

Code of Conduct

kestraly commented 1 year ago

+1 on this issue

albega88 commented 1 year ago

+1 on this issue