eClinicalWorks [Ogden Clinic] Timeout Error

[Batman313v]

I am receiving the following error while trying to sync the Ogden clinic

{
  "source_id": "4834742c-f381-4f57-9e33-8adb9cc2675f",
  "source_type": "ogden-clinic",
  "error_data": {
    "final": "an error occurred while bulk importing resources from source: Get \"https://fhir4.eclinicalworks.com/fhir/r4/JJJGBA/Patient/XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX\": context deadline exceeded (Client.Timeout exceeded while awaiting headers)"
  }
}

[AnalogJ]

Can you confirm that the website for your provider is https://www.ogdenclinic.com/ and your patient portal looks like https://mycw62.ecwcloud.com/portal7937/jsp/100mp/login_otp.jsp ?

[Batman313v]

Yep, those are correct

[AnalogJ]

Hey @Batman313v this might require a debugging session. I was able to verify that my sandbox connection to eClinicalWorks is having issues as well.

Any chance you're on Discord? I can update you once I figure out whats going on.

[Batman313v]

Hey @Batman313v this might require a debugging session. I was able to verify that my sandbox connection to eClinicalWorks is having issues as well.

Any chance you're on Discord? I can update you once I figure out whats going on.

Yep, I'll send you a message

[dpiessens]

Just stumped across the project, very cool! Might need to ask your clinic which version of eCW they are on. If it's still version 11 FHIR isn't available.

[AnalogJ]

Thanks for the interest!

@dpiessens do you know if the eCW version is specified in the Capability Statement/Conformance document anywhere?

https://fhir4.eclinicalworks.com/fhir/r4/JJJGBA/metadata

I took a look but didn't see any 2 digit versions, only

   <id value="eCWFhirFacade"/>
...
   <version value="2.0"/>
   <name value="eCW FHIR Facade"/>
   ...
   <publisher value="eClinicalWorks"/>
   ...
   <software>
      <name value="eCW FHIR Facade"/>
      <version value="1.6"/>
   </software>

[dpiessens]

No, just that v11 doesn't have FHIR at all. My org uses it at the clinic level, and ran into it a few times.

[williamstlr]

I'm having the same issue with this provider, what can I do to help with this?

[AnalogJ]

I think the solution here is to allow users to customize the Timeout as discussed in #357 , with a fallback to requesting resource types individually, without a bulk export.