new heroku deployments immediately crashing

[33b5e5]

2018-03-29T21:46:54.268168+00:00 heroku[worker.1]: Starting process with command `bundle exec rake jobs:work`
2018-03-29T21:46:54.912391+00:00 heroku[worker.1]: State changed from starting to up
2018-03-29T21:46:58.266227+00:00 heroku[worker.1]: Process exited with status 1
2018-03-29T21:46:58.282547+00:00 heroku[worker.1]: State changed from up to crashed
2018-03-29T21:46:58.113664+00:00 app[worker.1]: rake aborted!
2018-03-29T21:46:58.113708+00:00 app[worker.1]: Don't know how to build task 'jobs:work' (see --tasks)
2018-03-29T21:46:58.114187+00:00 app[worker.1]: /app/vendor/bundle/ruby/2.3.0/gems/rake-12.3.1/exe/rake:27:in `<top (required)>'
2018-03-29T21:46:58.114189+00:00 app[worker.1]: /app/vendor/bundle/ruby/2.3.0/gems/bundler-1.15.2/lib/bundler/cli/exec.rb:74:in `load'
2018-03-29T21:46:58.114191+00:00 app[worker.1]: /app/vendor/bundle/ruby/2.3.0/gems/bundler-1.15.2/lib/bundler/cli/exec.rb:74:in `kernel_load'
2018-03-29T21:46:58.114193+00:00 app[worker.1]: /app/vendor/bundle/ruby/2.3.0/gems/bundler-1.15.2/lib/bundler/cli/exec.rb:27:in `run'
2018-03-29T21:46:58.114195+00:00 app[worker.1]: /app/vendor/bundle/ruby/2.3.0/gems/bundler-1.15.2/lib/bundler/cli.rb:360:in `exec'
2018-03-29T21:46:58.114197+00:00 app[worker.1]: /app/vendor/bundle/ruby/2.3.0/gems/bundler-1.15.2/lib/bundler/vendor/thor/lib/thor/command.rb:27:in `run'
2018-03-29T21:46:58.114215+00:00 app[worker.1]: /app/vendor/bundle/ruby/2.3.0/gems/bundler-1.15.2/lib/bundler/vendor/thor/lib/thor/invocation.rb:126:in `invoke_command'
2018-03-29T21:46:58.114217+00:00 app[worker.1]: /app/vendor/bundle/ruby/2.3.0/gems/bundler-1.15.2/lib/bundler/vendor/thor/lib/thor.rb:369:in `dispatch'
2018-03-29T21:46:58.114218+00:00 app[worker.1]: /app/vendor/bundle/ruby/2.3.0/gems/bundler-1.15.2/lib/bundler/cli.rb:20:in `dispatch'
2018-03-29T21:46:58.114220+00:00 app[worker.1]: /app/vendor/bundle/ruby/2.3.0/gems/bundler-1.15.2/lib/bundler/vendor/thor/lib/thor/base.rb:444:in `start'
2018-03-29T21:46:58.114221+00:00 app[worker.1]: /app/vendor/bundle/ruby/2.3.0/gems/bundler-1.15.2/lib/bundler/cli.rb:10:in `start'
2018-03-29T21:46:58.114223+00:00 app[worker.1]: /app/vendor/bundle/ruby/2.3.0/gems/bundler-1.15.2/exe/bundle:30:in `block in <top (required)>'
2018-03-29T21:46:58.114225+00:00 app[worker.1]: /app/vendor/bundle/ruby/2.3.0/gems/bundler-1.15.2/lib/bundler/friendly_errors.rb:121:in `with_friendly_errors'
2018-03-29T21:46:58.114226+00:00 app[worker.1]: /app/vendor/bundle/ruby/2.3.0/gems/bundler-1.15.2/exe/bundle:22:in `<top (required)>'
2018-03-29T21:46:58.114228+00:00 app[worker.1]: /app/bin/bundle:3:in `load'
2018-03-29T21:46:58.114229+00:00 app[worker.1]: /app/bin/bundle:3:in `<main>'
2018-03-29T21:46:58.114235+00:00 app[worker.1]: (See full trace by running task with --trace)

I've tried deploying twice with the same results. I'm not sure what other information is helpful, so please let me know what else I can provide. I was able to deploy to Azure successfully using the same underlying app and iTC access.

[33b5e5]

Some additional output from the Heroku logs:

2018-03-29T21:59:28.893242+00:00 heroku[web.1]: State changed from starting to crashed
2018-03-29T21:59:28.896198+00:00 heroku[web.1]: State changed from crashed to starting
2018-03-29T21:59:28.852099+00:00 heroku[web.1]: Process exited with status 1
2018-03-29T21:59:35.528372+00:00 heroku[web.1]: Starting process with command `bundle exec puma -C config/puma.rb`
2018-03-29T21:59:38.573305+00:00 heroku[web.1]: State changed from starting to crashed
2018-03-29T21:59:38.555734+00:00 heroku[web.1]: Process exited with status 1
2018-03-29T21:59:38.328166+00:00 app[web.1]: [4] Puma starting in cluster mode...
2018-03-29T21:59:38.328192+00:00 app[web.1]: [4] * Version 3.11.3 (ruby 2.3.4-p301), codename: Love Song
2018-03-29T21:59:38.328194+00:00 app[web.1]: [4] * Min threads: 5, max threads: 5
2018-03-29T21:59:38.328200+00:00 app[web.1]: [4] * Environment: production
2018-03-29T21:59:38.328202+00:00 app[web.1]: [4] * Process workers: 2
2018-03-29T21:59:38.328206+00:00 app[web.1]: [4] * Preloading application
2018-03-29T21:59:38.360081+00:00 app[web.1]: [4] ! Unable to load application: NameError: uninitialized constant Rails
2018-03-29T21:59:38.360228+00:00 app[web.1]: bundler: failed to load command: puma (/app/vendor/bundle/ruby/2.3.0/bin/puma)
2018-03-29T21:59:38.360324+00:00 app[web.1]: NameError: uninitialized constant Rails
2018-03-29T21:59:38.360327+00:00 app[web.1]:   /app/config/environment.rb:2:in `<top (required)>'
2018-03-29T21:59:38.360329+00:00 app[web.1]:   config.ru:3:in `require'
2018-03-29T21:59:38.360331+00:00 app[web.1]:   config.ru:3:in `block in <main>'
2018-03-29T21:59:38.360333+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/rack-1.6.9/lib/rack/builder.rb:55:in `instance_eval'
2018-03-29T21:59:38.360334+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/rack-1.6.9/lib/rack/builder.rb:55:in `initialize'
2018-03-29T21:59:38.360336+00:00 app[web.1]:   config.ru:in `new'
2018-03-29T21:59:38.360337+00:00 app[web.1]:   config.ru:in `<main>'
2018-03-29T21:59:38.360339+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/rack-1.6.9/lib/rack/builder.rb:49:in `eval'
2018-03-29T21:59:38.360341+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/rack-1.6.9/lib/rack/builder.rb:49:in `new_from_string'
2018-03-29T21:59:38.360342+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/rack-1.6.9/lib/rack/builder.rb:40:in `parse_file'
2018-03-29T21:59:38.360344+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.11.3/lib/puma/configuration.rb:318:in `load_rackup'
2018-03-29T21:59:38.360345+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.11.3/lib/puma/configuration.rb:243:in `app'
2018-03-29T21:59:38.360347+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.11.3/lib/puma/runner.rb:138:in `load_and_bind'
2018-03-29T21:59:38.360349+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.11.3/lib/puma/cluster.rb:397:in `run'
2018-03-29T21:59:38.360350+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.11.3/lib/puma/launcher.rb:183:in `run'
2018-03-29T21:59:38.360352+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.11.3/lib/puma/cli.rb:77:in `run'
2018-03-29T21:59:38.360354+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.11.3/bin/puma:10:in `<top (required)>'
2018-03-29T21:59:38.360355+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/bin/puma:22:in `load'
2018-03-29T21:59:38.360357+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/bin/puma:22:in `<top (required)>'

[joshdholtz]

@33b5e5 Hey! It looks like your "worker dyno" is on but your "web dyno" is off. Can you make sure your heroic dashboard looks like the following image?

The web dyno should be the only one that is on

[33b5e5]

Thanks for the response @joshdholtz. I admittedly was fiddling with the dyno settings while trying to troubleshoot, but setting them back to the defaults as pictured and restarting the dynos results in the same error. I also tried deploying to a new app and not fiddling with the Heroku settings, but it's the same.

2018-03-29T22:03:48.098517+00:00 heroku[web.1]: State changed from crashed to starting
2018-03-29T22:03:54.533177+00:00 heroku[web.1]: Starting process with command `bundle exec puma -C config/puma.rb`
2018-03-29T22:03:57.656382+00:00 heroku[web.1]: Process exited with status 1
2018-03-29T22:03:57.682564+00:00 heroku[web.1]: State changed from starting to crashed
2018-03-29T22:03:57.394545+00:00 app[web.1]: [4] Puma starting in cluster mode...
2018-03-29T22:03:57.394565+00:00 app[web.1]: [4] * Version 3.11.3 (ruby 2.3.4-p301), codename: Love Song
2018-03-29T22:03:57.394567+00:00 app[web.1]: [4] * Min threads: 5, max threads: 5
2018-03-29T22:03:57.394569+00:00 app[web.1]: [4] * Environment: production
2018-03-29T22:03:57.394572+00:00 app[web.1]: [4] * Process workers: 2
2018-03-29T22:03:57.394696+00:00 app[web.1]: [4] * Preloading application
2018-03-29T22:03:57.429751+00:00 app[web.1]: [4] ! Unable to load application: NameError: uninitialized constant Rails
2018-03-29T22:03:57.429979+00:00 app[web.1]: bundler: failed to load command: puma (/app/vendor/bundle/ruby/2.3.0/bin/puma)
2018-03-29T22:03:57.430125+00:00 app[web.1]: NameError: uninitialized constant Rails
2018-03-29T22:03:57.430128+00:00 app[web.1]:   /app/config/environment.rb:2:in `<top (required)>'
2018-03-29T22:03:57.430130+00:00 app[web.1]:   config.ru:3:in `require'
2018-03-29T22:03:57.430132+00:00 app[web.1]:   config.ru:3:in `block in <main>'
2018-03-29T22:03:57.430134+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/rack-1.6.9/lib/rack/builder.rb:55:in `instance_eval'
2018-03-29T22:03:57.430135+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/rack-1.6.9/lib/rack/builder.rb:55:in `initialize'
2018-03-29T22:03:57.430137+00:00 app[web.1]:   config.ru:in `new'
2018-03-29T22:03:57.430139+00:00 app[web.1]:   config.ru:in `<main>'
2018-03-29T22:03:57.430140+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/rack-1.6.9/lib/rack/builder.rb:49:in `eval'
2018-03-29T22:03:57.430142+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/rack-1.6.9/lib/rack/builder.rb:49:in `new_from_string'
2018-03-29T22:03:57.430143+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/rack-1.6.9/lib/rack/builder.rb:40:in `parse_file'
2018-03-29T22:03:57.430145+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.11.3/lib/puma/configuration.rb:318:in `load_rackup'
2018-03-29T22:03:57.430147+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.11.3/lib/puma/configuration.rb:243:in `app'
2018-03-29T22:03:57.430149+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.11.3/lib/puma/runner.rb:138:in `load_and_bind'
2018-03-29T22:03:57.430151+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.11.3/lib/puma/cluster.rb:397:in `run'
2018-03-29T22:03:57.430152+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.11.3/lib/puma/launcher.rb:183:in `run'
2018-03-29T22:03:57.430154+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.11.3/lib/puma/cli.rb:77:in `run'
2018-03-29T22:03:57.430156+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.11.3/bin/puma:10:in `<top (required)>'
2018-03-29T22:03:57.430158+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/bin/puma:22:in `load'
2018-03-29T22:03:57.430181+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/bin/puma:22:in `<top (required)>'

[joshdholtz]

This is very strange 🤔 I literally created a new app from the Heroku button on the README about 15 minutes before you posted your issue. Did you deploy with the Heroku button?

[33b5e5]

Did you deploy with the Heroku button?

Yep!

[joshdholtz]

What environment variables did you all fill out when that form popped up? I only filled out user, password, and app id 🤔

[33b5e5]

ITC_USER, ITC_PASSWORD, ITC_APP_ID, ITC_APP_TESTER_GROUPS. So it looks like adding the tester group is the only difference.

[33b5e5]

I tried removing ITC_APP_TESTER_GROUPS from the Heroku settings, then restarted all dynos, but no change.

I'm tempted to try the "Update to a new version" (https://github.com/fastlane/boarding#recommended-using-the-terminal) steps just to see if it un-wedges anything.

[joshdholtz]

Does your ITC_PASSWORD have any "strange" characters in it maybe? Or does your ITC_APP_TESTER_GROUPS have any strange character in it?

[joshdholtz]

@33b5e5 I think I know the issue. Let me push a change real quickly 😊

[joshdholtz]

@33b5e5 I just merged #213. Can you try to create it from scratch ONE more time 😊

[33b5e5]

It's working fine now. Thank you very much!

[joshdholtz]

@33b5e5 Woot! Happy fastlaning 🚀