search

fathomssen / redtimer

RedTimer - Redmine Time Tracker
GNU Lesser General Public License v3.0
65 stars 17 forks source link

Cannot see window content in Windows 7 #101

Closed russ3ell closed 7 years ago

russ3ell commented 7 years ago

I am using Windows 7 64 bit SP1 and whilst the default and settings windows appear, there is no content. Does the app need something else installed before it works

fathomssen commented 7 years ago

Hi @russ3ell

What do you mean by "no content"? Is the window completely grey? Or are just the entries in the fields missing?

Could you please post a screenshot?

Best regards Frederick Thomssen

russ3ell commented 7 years ago

Here is a screen shot. The screen is completely white

croppercapture 68

fathomssen commented 7 years ago

That's weird. Did you use the latest RedTimer 1.2.2 Windows binary? Which graphics card and drivers are you using? Is this in a virtual machine?

Best regards Frederick Thomssen

russ3ell commented 7 years ago

I have now tried it on a desktop PC and it displayed the data. I am using a Dell Inspiron laptop and an Intel HD Graphics 3000 Driver. The built-in monitor uses a generic PnP monitor: refresh rate: 60; TrueColor (32 bit); Resolution 1366 x 768

fathomssen commented 7 years ago

Hmmm... does this desktop PC also run Windows 7? As SP1 is quite outdated - have you installed all current updates?

russ3ell commented 7 years ago

I have now run Microsoft update on the laptop and it has all the latest updates, but the issue is the same. The desktop was using Windows 7 with SP1 and has a very similar build to the laptop, but obviously the hardware and associated drivers are different. Next week I will be able to try it out on some different laptops to see if it is a common problem to laptops.

I see you are working within a QT Framework. I will try downloading the framework and see if that changes anything

Russell

russ3ell commented 7 years ago

I have now installed QT and it made no difference

fathomssen commented 7 years ago

Hi

Could you please have a look at the Qt 5.7 build at https://ci.appveyor.com/api/buildjobs/2xwgchj56avcoq69/artifacts/redtimer-v1.2.4-win32-qt57-installer.exe? It helped on a Linux machine where I had problems with Qt 5.8...

Best regards Frederick Thomssen

russ3ell commented 7 years ago

I tried that version, but it made no difference

fathomssen commented 7 years ago

Hi

As I do not have access to a machine with the same problem as yours, I kindly ask you to perform the following tasks and check whether RedTimer works after each step.

This requires that you have installed Qt 5.8 with MinGW from https://download.qt.io/official_releases/qt/5.8/5.8.0/qt-opensource-windows-x86-mingw530-5.8.0.exe. It should be installed in the default location (C:\Qt\Qt5.8.0).

Also, please unpack RedTimer 1.2.4 from https://github.com/fathomssen/redtimer/releases/download/v1.2.4/redtimer-v1.2.4-win32-qt58-portable.zip to some directory, e.g. in your home directory. I will call this directory %redtimer%.

  1. Copy C:\Qt\Qt5.8.0\5.8\mingw53_32\bin\opengl32sw.dll to %redtimer%.
  2. Copy C:\Qt\Qt5.8.0\5.8\mingw53_32\bin\*.dll (all DLL files) to %redtimer% (overwriting existing files).
  3. Copy C:\Qt\Qt5.8.0\5.8\mingw53_32\plugins\* (all sub-directories) to %redtimer%.

Best regards Frederick Thomssen

russ3ell commented 7 years ago

I have tried that and it still doesn’t work

fathomssen commented 7 years ago

I really don't get this. Also, Google is no help here :(

Could you please try older versions of RedTimer?

What about other Qt5 applications? For example https://qupzilla.com/download#windows?

Best regards Frederick Thomssen

russ3ell commented 7 years ago

I tried v1.1 and got the attached error. It looks like it is something to do with the graphics drivers. I am going to try downloading the latest OpenGL drivers for Intel and see if that sorts the problem out croppercapture 69

russ3ell commented 7 years ago

I was missing the d3dcompiler_47.dll and when I copied it from QT into any of the versions then they worked correctly

fathomssen commented 7 years ago

Thank you very much for your help!

Could you please try the build from https://ci.appveyor.com/api/buildjobs/0po24pyiks2320c2/artifacts/redtimer-1.2-434-win32-qt58-installer.exe? I included the d3dcompiler_47.dll from Qt Creator there.

Best regards Frederick Thomssen

russ3ell commented 7 years ago

Sorry it has been a while to get back to you. I tried the new version and I was able to see the setup and configure the product. But then I was unable to pick up a list of issues. The program had said I was connected and I could set the custom fields without a problem. I had reverted back to Windows 7 SP1 and so I thought I should update to the latest version and try again but nothing changed.

This had worked on the desktop version. Any suggestions?

Russell

fathomssen commented 7 years ago

Sorry, my bad. Should work with release 1.2.5.

Best regards Frederick Thomssen

russ3ell commented 7 years ago

That worked without any issues. Brilliant

I was wondering if it would be difficult to add a new feature to pause the timer. Often I am working on multiple issues as I am waiting for something to happen (e.g. copying a large file). Ideally I would like to pause the timer during this time.

All the best

Russell

fathomssen commented 7 years ago

Great to hear and thank you again for your help!

Could you please create a new issue for your pause request?

Best regards Frederick Thomssen