Bot not receiving messages

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• Webex Bot version: latest
• Python version: 3.8
• Operating System: Ubuntu 20 in Windows WSL

Description

Hi there! I am trying to get a bot up and running with a non-cisco webex account - but it seems the bot is never receiving messages.

I have previously used this module to create a bot, but it was all using my cisco.com webex account - and I never hit any issues. However, I am trying to create a bot using a personal email/webex account & it doesn't seem to be working.

What I Did

1. Created new webex bot API token on the Webex Developer site, using my personal email/webex account
2. pip install webex_bot
3. Use basic code snippet below to test
4. Send message from @cisco.com account - Bot receives message & responds with help card
5. Send message from non-cisco.com account - Bot never receives message

I also tried enabling debug logging on the bot, but I am never seeing a message come in.

Additionally, if I create a group room with my personal & cisco.com accounts in it - The bot will respond then to a direct @ message from my personal email. However, in a direct 1:1 space it seems the message never makes it to the bot.

from webex_bot.webex_bot import WebexBot
bot = WebexBot(api_token)
bot.run()

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This seems to be a stange backend issue... If I use the Webex websocket test/demo page - I also never see the messages from my personal email/domain.

I signed up for another free developer account with a different personal email, and everything works fine.

[Viadd]

I also have this issue, however, even though I created several accounts I still have the problem, if there is another possible solution, I would be grateful if you could tell me about it.