Can't activate segments - Error in log - error: PROVIDED USERNAME OR PASSWORD IS INCORRECT OR YOUR ACCOUNT IS NOT ACTIVATED YET, GO TO JABLONET.COM

[jasonhnz]

Describe The Problem:

Updated to latest version in homebridee and updates sections etc with new segment [cloud] ids when toggling an action for a device, the long shows the error "error: PROVIDED USERNAME OR PASSWORD IS INCORRECT OR YOUR ACCOUNT IS NOT ACTIVATED YET, GO TO JABLONET.COM"

1) jablonet.com is not valid, - think its meant to be be jablonet.net 2) I can log into jablonet.net with my credentials and activate/control my devices from the web OK. There are no new T&C that pops up and no where else I can see where the advice my account may not be activated , could be within the account settings.

Ive gone through all the settings and everything looks fine. (plus I can control the devices ok from the web)

To Reproduce:

1) updated to latest version. 2) restarted HB, all logs show ok, segments picked up. 3) inside HomeKit on iPhone, select an item (doorbell device). no action occur. 4) Log in HB shows "error: PROVIDED USERNAME OR PASSWORD IS INCORRECT OR YOUR ACCOUNT IS NOT ACTIVATED YET, GO TO JABLONET.COM"

Logs:

[08/03/2024, 21:09:19] [Jablotron] Status refreshed for Jablotron service XXXXX [08/03/2024, 21:14:57] [Jablotron] Setting PGM state: true [08/03/2024, 21:14:57] [Jablotron] Switching section PG-XXXXXXX to new state: ON [08/03/2024, 21:14:59] [Jablotron] ERROR: PROVIDED USERNAME OR PASSWORD IS INCORRECT OR YOUR ACCOUNT IS NOT ACTIVATED YET, GO TO JABLONET.COM [08/03/2024, 21:14:59] [Jablotron] About to update state for accessory PG-XXXXXXX : update = false; cachedState = false; newState = false [08/03/2024, 21:14:59] [Jablotron] Refreshing status for Jablotron service XXXXXXX [08/03/2024, 21:15:00] [Jablotron] ERROR: PROVIDED USERNAME OR PASSWORD IS INCORRECT OR YOUR ACCOUNT IS NOT ACTIVATED YET, GO TO JABLONET.COM

Show the Homebridge logs here.
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Environment:

• Homebridge Version: 1.6.0
• Node Version: [v18.12.1]
• Homebridge-jablotron plugin version: homebridge-jablotron v3.0.0
• Operating System and OS Version: RasPi4

[fdegier]

Did this happen all of a sudden? If so, can you try turning it off and on again?

If it has always been the case, please ensure you are using 100% the correct setting.

[tomdh76]

I also have this issue from time to time. Restarting homebridge fixes the issue.

[fdegier]

I've finally logged the issue and it appears to be refresh token related.