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Billing issue #393

Closed subdan closed 11 years ago

subdan commented 11 years ago

Hello. Sorry for my English.

Every month I get this message:

[Feedbin] Please Update Your Billing Information Hi MY_EMAIL, There was a problem charging the credit card for your Feedbin account. Please update your billing information by logging in to https://feedbin.me/. Thanks!

Why I get this message every month? I never did not change the card number and CVV code.

Every month I update my card information at https://feedbin.me/settings/billing I just type the same card information and click update.

In October, September, August etc 2 USD successfully withdraw from my card. But in Novermber 2 USD can't be withdraw from my card. Why?

This is my billing history: img

benubois commented 11 years ago

Hi Subbotin,

This is a public support forum so it would probably be best to email this sort of thing to support@feedbin.me.

Payments get rejected from time to time, but this is almost always up to the company that issues the credit card so your best bet is to contact them to see why they are not allowing a charge to go through.

If you have additional questions about this please email support@feedbin.me.

subdan commented 11 years ago

I send message to support@feedbin.me 5 days ago.

benubois commented 11 years ago

Sorry about that, it must have been missed.

Frogy76 commented 10 years ago

I had the same Problem and already send a mail to the support.