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fetchai / asi-alliance-wallet

Wallet for interacting with the ASI Alliance blockchain network, other cosmos-based ledgers, and performing Inter-Blockchain Communication (IBC) transactions.
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key ring is not loading or not empty #408

Open JulesFL opened 3 days ago

JulesFL commented 3 days ago

Prerequisites

Category

Bug (unexpected behavior)

Expected Behavior

No response

Observed Behavior

Hello. I have the same problem. I just wanted to install the ASI Chrome extension after reinstalling Windows 11 and I keep getting the error message "key ring is not loading or not empty". Before, everything worked fine. I reinstalled the plug-in and it still doesn't work. I can neither create a new wallet nor integrate an existing one. It works via the Android app.

To Reproduce

No response

Version

0.19.0

Environment Details (Optional)

No response

Failure Logs (Optional)

No response

Additional Information (Optional)

No response

Julietnacy commented 3 days ago

@JulesFL Since it's working fine on your Android app, it might be an issue with the Chrome extension or your Windows setup. I'll have to refer you to the official support live chat with the ticket ID ASI07638 Please see the link below to our dedicated support line: ASI Network DApps Support Ticket Requests. Click on the live chat icon at the bottom corner of the page to initiate chat with a live support agent.