The Special Care feature aims to provide church members with a channel to apply for special care and support, especially when facing challenges such as mental health issues, domestic violence, sexual abuse, etc. This feature will offer users a secure way to submit special care requests through the website or mobile app, then collected on the ERP, allowing the church to provide them with appropriate assistance and counseling.
Basic Example
• Application Channel: Create a dedicated entry point on the website and mobile app, where users can access the Special Care feature.
• Application Form: Users can complete an application form, providing basic information about themselves, a description of the issue they are facing, and the type of assistance they require.
• Church Liaison Personnel: Once users submit an application, the church will assign a designated person to liaise with the user, understand their needs, and coordinate relevant support and counseling.
• Confidentiality and Privacy: User application information should be treated with strict confidentiality, accessible only to authorized personnel.
• Counseling Support: Professional counseling personnel from the church will engage with users, providing empathetic communication and offering appropriate psychological support and guidance.
General things to do
[ ] Create an application form providing the following information: Name; Contact details; Issue description; Willingness to communicate with church liaison personnel online/offline.
[ ] Church administrators will be able to view user-submitted Special Care applications.
[ ] Church administrators will have the ability to assign applications to appropriate liaison personnel for user contact.
[ ] Liaison personnel will communicate with users via the provided contact details, understand their needs, and coordinate suitable assistance measures.
[ ] All user-submitted application information will be handled with strict confidentiality, accessible only to authorized personnel.
Summary
The Special Care feature aims to provide church members with a channel to apply for special care and support, especially when facing challenges such as mental health issues, domestic violence, sexual abuse, etc. This feature will offer users a secure way to submit special care requests through the website or mobile app, then collected on the ERP, allowing the church to provide them with appropriate assistance and counseling.
Basic Example
• Application Channel: Create a dedicated entry point on the website and mobile app, where users can access the Special Care feature. • Application Form: Users can complete an application form, providing basic information about themselves, a description of the issue they are facing, and the type of assistance they require. • Church Liaison Personnel: Once users submit an application, the church will assign a designated person to liaise with the user, understand their needs, and coordinate relevant support and counseling. • Confidentiality and Privacy: User application information should be treated with strict confidentiality, accessible only to authorized personnel. • Counseling Support: Professional counseling personnel from the church will engage with users, providing empathetic communication and offering appropriate psychological support and guidance.
General things to do
Unresolved questions
No response