"Connection failed, unable to load content" and "User doesn't exist" errors

[georgebvro]

Hello,

There is an issue suddenly starting a couple of days ago. I was actually watching a channel and when I exited the live stream and went to the menu, the problems started.

When navigating to User Menu -> Live, User Menu -> Channels, Main Menu -> Live, Main Menu -> Games etc., so pretty much any screen where something must load, an error message is displayed: "Connection failed, unable to load content. Hit refresh to try again".

I deleted my user in the app with the intention of reconnecting it but now when I enter the user it says "User doesn't exist". The user exists though, I tried relogging with it on the Twitch website and it works fine. However, I've created a new user on Twitch website just to try with it also and the same thing happens when I use the "Add User" functionality in the app: "User doesn't exist", so I can't reach the screen where I could enter the authentication key.

I wonder if anyone else has these issues and what else I could try.

Device: Samsung 40JU7000 OS: Tizen 2.3 App: 4.0.1.December 01 2023 (as reported in the app)

Thanks for supporting this project!

[fgl27]

this is with force http "yes"

are you sure

for me shows like this

[NSV-dev]

maybe I'm doing smth wrong)

here was a link to video of app running

[fgl27]

maybe I'm doing smth wrong) https://imgur.com/a/ov0DV1v

seems right

what version shows in the about of the app... it must be 4.0.1 September 17 2024 - 3

seems that you aren't receiving the update

[NSV-dev]

there is september 17 in logs

[NSV-dev]

yes my version is 4.0.1 September 17 2024 - 3

[fgl27]

I don't know why doesn't change then for me changes just fine... let me see if I can add some extra logs one sec

[fgl27]

I changed to 4.0.1 September 17 2024 - 4 try again to see if there is a new log when you switch to HTTP

[NSV-dev]

thats funny)

[fgl27]

the SSL error is gone, but the device can't make a request to that API using HTTP only

[fgl27]

Not much else to do here

we need wait Samsung to update the device certificates, which will fix the SSL handshake issue

[fgl27]

In the meantime I can migrate some API to working API when available, when I do I'll update here

[DeneXX1]

Not much else to do here

we need wait Samsung to update the device certificates, which will fix the SSL handshake issue

Maybe it will help you in some way the featured streams in the main menu are working with force http "yes"

Could you perhaps temporarily install a function where you can open the stream directly by typing in the streamer name?

So the player opens directly when you type in the name of the live stream, maybe this work?

[fgl27]

Not much else to do here we need wait Samsung to update the device certificates, which will fix the SSL handshake issue

Maybe it will help you in some way the featured streams in the main menu are working with force http "yes"

Could you perhaps temporarily install a function where you can open the stream directly by typing in the streamer name?

So the player opens directly when you type in the name of the live stream, maybe this work?

I don't wanna to add workarounds as the one you request takes more time to me to make then to migrate a API for example to the search API that allows to search, Lives, videos, channels or games

[fgl27]

I don't have much time that is why I have not updated this...

if anyone has just updated the app, this is an open-source project and the Android version of the app https://github.com/fgl27/SmartTwitchTV has all the necessary updates in place.

[DeneXX1]

Is it working again for anyone? The app hasn't worked for me since then and Samsung won't release any updates for the old Tvs either im Sure