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fgl27 / smarttv-twitch

Twitch client for Samsung Smart TVs 2015 and newer models, in doubt read the README bellow
GNU General Public License v3.0
171 stars 18 forks source link

Chat freezing #54

Closed arrow759 closed 5 years ago

arrow759 commented 5 years ago

Recently, chat has been freezing on VODs for me. Disabling and re-enabling chat doesn't fix it, only rewinding or fast forwarding does. This will only fix it for less than a minute though. This error has occurred on multiple streams, from multiple people.

Do you know of a fix for me or should I re-install the app?

auto-comment[bot] commented 5 years ago

Thank your for raising a issue. I will try and get back to you as soon as possible. Regards @fgl27

fgl27 commented 5 years ago

No.

can you provide a very specific way to replicate the issue?

Because if I can't replicate I can't fix, I didn't manage to do so by what you provide.

So replicate the problem on a very specific way more then once and let me know how to.

Those specific include, what VOD is, what the time of the VOD is, what you did before, fast forward/backward/ pause, exit and go back to the app, things that cause the chat to pause refresh etc, with is the thing that caused the issue? exactly if possible.

So provide all of that and I work on a solution.

arrow759 commented 5 years ago

I have no idea how this occurred, it happened suddenly about 22 hours into a 30 hour VOD without me doing anything. This app has worked perfectly for three weeks until it yesterday. I've restarted my tv, opened brand new VODs, started from beginning, started from last location, VODs from different streamers. VODs from last week, VODs from last year. The bug persisted through it all. It doesn't affect current livestreams though.

I have no idea how this could be replicated.

Edit: Hitting 'B' on the remote also temporarily fixes chat.

fgl27 commented 5 years ago

What is the app version in about?

Does it says TEST?

If yes you have the wrong app installed, as in the correct version the key B does noting.

arrow759 commented 5 years ago

I just re-installed the app and chat is working again, I'll let you know if it happens again, hopefully I can identify the cause then.