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Can't install #14988

Closed bookface closed 6 months ago

bookface commented 6 months ago

Description

Can't install through the Microsoft Store - that broke a long time ago. Tried the installer and it reports "Package failed updates, dependency or conflict validation."

Steps To Reproduce

  1. Run installer.

Requirements

Files Version

Cant install.

Windows Version

19044.2486

Log File

No log.

yaira2 commented 6 months ago

Thank you for your feedback, please refer to our documentation for troubleshooting steps and alternative installation methods. https://files.community/docs/install

Let us know if you're still having trouble after following those steps and we'll try to assist.

bookface commented 6 months ago

Tried the powershell (as admin) method:

Add-AppxPackage : Deployment failed with HRESULT: 0x80070005, Access is denied. AppX Deployment operation failed with error 0x0 from API Logging data because access was denied for file: \?\C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.70.1338.0_x64__8wekyb3d8bbwe\AppxManifest.xml, user SID: S-1-5-18 NOTE: For additional information, look for [ActivityId] 6008f623-798d-0001-c504-09608d79da01 in the Event Log or use the command line Get-AppPackageLog -ActivityID 6008f623-798d-0001-c504-09608d79da01 At line:1 char:1

On Mon, Mar 18, 2024 at 7:17 PM Yair @.***> wrote:

Thank you for your feedback, please refer to here for troubleshooting steps and alternative installation methods. https://files.community/docs/install

Let us know if you're still having trouble after following those steps and we'll try to assist.

— Reply to this email directly, view it on GitHub https://github.com/files-community/Files/issues/14988#issuecomment-2005277022, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAFGWFSBELXNDQJIUDJGB2LYY5YXVAVCNFSM6AAAAABE4P2TQOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAMBVGI3TOMBSGI . You are receiving this because you authored the thread.Message ID: @.***>

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Josh65-2201 commented 6 months ago
bookface commented 6 months ago

Nope. But I'm now performing a Windows update, we'll see if that helps.

On Mon, Mar 18, 2024 at 8:00 PM Josh65-2201 @.***> wrote:

  • Do you have Files already installed?
  • Are you using an unofficial (like Atlas OS or ReviOS etc.) or a modified (like disabled Windows update system, removed the Microsoft store, used a debloat program/script etc.) version of Windows?

— Reply to this email directly, view it on GitHub https://github.com/files-community/Files/issues/14988#issuecomment-2005365416, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAFGWFU57AWX4NRKM66JUOTYY552BAVCNFSM6AAAAABE4P2TQOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAMBVGM3DKNBRGY . You are receiving this because you authored the thread.Message ID: @.***>

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bookface commented 6 months ago

The Windows update didn't accomplish anything. Output from powershell:

Add-AppxPackage : Deployment failed with HRESULT: 0x80073CF3, Package failed updates, dependency or conflict validation. Windows cannot install package Files_3.3.0.0_x641y0xx7n9077q4 because this package depends on a framework that could not be found. Provide the framework "Microsoft.WindowsAppRuntime.1.5" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 5001.70.1338.0, along with this package to install. The frameworks with name "Microsoft.WindowsAppRuntime.1.5" currently installed are: {Microsoft.WindowsAppRuntim Windows cannot install package Files_3.3.0.0_x641y0xx7n9077q4 because this package depends on a framework that could not be found. Provide the framework "Microsoft.WindowsAppRuntime.1.5" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 5001.70.1338.0, along with this package to install. The frameworks with name "Microsoft.WindowsAppRuntime.1.5" currently installed are: {Microsoft.WindowsAppRuntime.1.5_5001.70.1338.0_x648wekyb3d8bbwe Microsoft.WindowsAppRuntime.1.5_5001.70.1338.0_x868wekyb3d8bbwe} NOTE: For additional information, look for [ActivityId] 8336a68c-7993-000c-5ce0-36839379da01 in the Event Log or use the command line Get-AppPackageLog -ActivityID 8336a68c-7993-000c-5ce0-36839379da01 At line:1 char:1

On Mon, Mar 18, 2024 at 8:00 PM Josh65-2201 @.***> wrote:

  • Do you have Files already installed?
  • Are you using an unofficial (like Atlas OS or ReviOS etc.) or a modified (like disabled Windows update system, removed the Microsoft store, used a debloat program/script etc.) version of Windows?

— Reply to this email directly, view it on GitHub https://github.com/files-community/Files/issues/14988#issuecomment-2005365416, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAFGWFU57AWX4NRKM66JUOTYY552BAVCNFSM6AAAAABE4P2TQOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAMBVGM3DKNBRGY . You are receiving this because you authored the thread.Message ID: @.***>

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Josh65-2201 commented 6 months ago

Try installing this, then use the power shell command or installer again https://cdn.files.community/files/stable/Files.Package_3.3.0.0_Stable_Test/Dependencies/x64/Microsoft.WindowsAppRuntime.1.5.msix

bookface commented 6 months ago

That was it! Thanks!

On Mon, Mar 18, 2024 at 8:40 PM Josh65-2201 @.***> wrote:

Try installing this, then use the power shell command or installer again https://cdn.files.community/files/stable/Files.Package_3.3.0.0_Stable_Test/Dependencies/x64/Microsoft.WindowsAppRuntime.1.5.msix

— Reply to this email directly, view it on GitHub https://github.com/files-community/Files/issues/14988#issuecomment-2005491234, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAFGWFXZR4A2QA7PED4VRTTYY6CQTAVCNFSM6AAAAABE4P2TQOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAMBVGQ4TCMRTGQ . You are receiving this because you authored the thread.Message ID: @.***>

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