search

files-community / Files

Building the best file manager for Windows
https://files.community
MIT License
33.1k stars 2.11k forks source link

Bug: Pinned items don't show when Files is set to stay open in the background #15410

Open MarathonMax opened 2 months ago

MarathonMax commented 2 months ago

[!Important] Current work around is to turn off Files settings > Advanced > Leave app running in the background then close and reopen Files. If the issue still happens try the instructions here and restart your computer.

Description

There has been 1 report on GitHub and 2 in Discord of this issue. All of them relating to the start with Windows option and closing and reopening Files fixes the issue.

Steps To Reproduce

  1. Enable Files settings > Advanced > Open Files on Windows Startup
  2. Enable Files settings > Advanced > Leave app running in the background when the window is closed
  3. Restart Windows
  4. Open Files
  5. See pinned items are missing

Requirements

Files Version

3.4.1.0

Windows Version

10.0.22631.3593

Log File

debug.log

Josh65-2201 commented 2 months ago

Thanks for the report,

MarathonMax commented 2 months ago

I do not see this option - I have checked them all I believe. Then again my software is in French

Maxime

On Thu, May 16, 2024 at 11:12 AM Josh65-2201 @.***> wrote:

Thanks for the report,

  • Please see if they are still shown in Windows File Explorer
  • Try clearing recent folders in Windows File Explorer settings > ...

    Options > Clear and disabling show recent folders in > that same menu.

— Reply to this email directly, view it on GitHub https://github.com/files-community/Files/issues/15410#issuecomment-2115516801, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABYGAVRFOELUJYBLEDUT463ZCTEENAVCNFSM6AAAAABH2NT7UWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMJVGUYTMOBQGE . You are receiving this because you authored the thread.Message ID: @.***>

Josh65-2201 commented 2 months ago

For what step aren't you seeing the option?

Windows File Explorer options here image

Files option here image

MarathonMax commented 2 months ago

These that you asked for

Thanks for the report,

Maxime

On Thu, May 16, 2024 at 1:53 PM Josh65-2201 @.***> wrote:

For what step aren't you seeing the option?

Windows File Explorer options here image.png (view on web) https://github.com/files-community/Files/assets/26977075/b9056086-dfd9-473b-9695-c3d73ff49b7e

Files option here image.png (view on web) https://github.com/files-community/Files/assets/26977075/82e27092-d1a9-4592-b83b-953b6ae713fe

— Reply to this email directly, view it on GitHub https://github.com/files-community/Files/issues/15410#issuecomment-2115864284, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABYGAVXVII2HDFVXKY3BTDLZCTXBBAVCNFSM6AAAAABH2NT7UWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMJVHA3DIMRYGQ . You are receiving this because you authored the thread.Message ID: @.***>

Josh65-2201 commented 2 months ago

Do the screenshots I send help? Also do you have Files settings > Advanced > Open Files on Windows startup enabled?

MarathonMax commented 2 months ago

Second screen (black with green handwritten circle): my option is set to ACTIVATED

As for clearing File Explorer history ... I do not see where that is.

Josh65-2201 commented 2 months ago

Please try closing Files from the system tray and opening from the start menu.

MarathonMax commented 2 months ago

OK got it where to clear history. Just did it. Relaunched Files (your app) and problem is fixed. Tks.

Josh65-2201 commented 2 months ago

Thanks for the information do you also have the leave running in background option on in Files?

MarathonMax commented 2 months ago

yes I leave that ON but turned it off after clearing the Windows FIle Explorer list just to ensure that Files would boot clean. I did turn it back on afterwards.

Maxime

On Fri, May 17, 2024 at 12:06 PM Josh65-2201 @.***> wrote:

Thanks for the information do you also have the leave running in background option on?

— Reply to this email directly, view it on GitHub https://github.com/files-community/Files/issues/15410#issuecomment-2117922394, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABYGAVSRMAUGNIEKVEMRGQTZCYTJRAVCNFSM6AAAAABH2NT7UWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMJXHEZDEMZZGQ . You are receiving this because you authored the thread.Message ID: @.***>

JudeLC commented 1 month ago

Exact same issue for me.

MarathonMax commented 1 month ago

The problem came. I redid the szme steps and was able to get back my pinned folders. Obviously the bug is still present :-(

yaira2 commented 1 month ago

Can you try the solutions mentioned here and let us know if they helped? https://answers.microsoft.com/en-us/windows/forum/all/windows-11-quick-access-folders-gone-and-pin-to/49b3f66a-062f-43e6-8417-728e2a42c896

yaira2 commented 3 weeks ago

@hishitetsu do we reload the pinned items when resuming from the background?

hishitetsu commented 3 weeks ago

No, but if the app starts in the background when Windows starts, they will be loaded the first time the app is opened.

yaira2 commented 3 weeks ago

I'm not sure why it's sometimes clearing the list, but would adding logic to check if they need to be reloaded make sense?

hishitetsu commented 3 weeks ago

It is not being cleared, but rather it is failing to load from the beginning, I guess.

schwupi commented 1 week ago

If you change the UI language in Files the pinned items reappear.

mrlopezco commented 1 week ago

If you change the UI language in Files the pinned items reappear.

Interesting, this also fixed it for me. I changed it from "Windows default" to "English (USA)" and my pinned items are back now.

hishitetsu commented 1 week ago

If you change the UI language in Files the pinned items reappear.

Interesting, this also fixed it for me. I changed it from "Windows default" to "English (USA)" and my pinned items are back now.

That is because the app is restarted when changing the language.