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files-community / Files

Building the best file manager for Windows
https://files.community
MIT License
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App Never Opens #15703

Closed EliasZeus closed 4 days ago

EliasZeus commented 4 days ago

Description

After installing and restating the computer, Files app 3.5 never opens. In this case, I open Task Manager to force quit the app.

Steps To Reproduce

  1. Install the App.
  2. Restart the computer.
  3. Open the App.
  4. App never opens.

Requirements

After installing and restating the computer, Files app 3.5 never opens. In this case, I open Task Manager to force quit the app.

Files Version

3.5

Windows Version

11

Log File

Nothing to report here, app never opens, no LOG file to report.

yaira2 commented 4 days ago

Does the splash screen display?

0x5bfa commented 4 days ago
EliasZeus commented 4 days ago

This is what I get, see attached screenshot.

​Elias Sarantopoulos www.pixelias.comhttp://www.pixelias.com/ www.churchofchora.comhttp://www.churchofchora.com/

From: Yair @.> Sent: Wednesday, June 26, 2024 8:01 PM To: files-community/Files @.> Cc: Zeus @.>; Author @.> Subject: Re: [files-community/Files] App Never Opens (Issue #15703)

Does the splash screen display?

— Reply to this email directly, view it on GitHubhttps://github.com/files-community/Files/issues/15703#issuecomment-2192216702, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AMRHZTVPXG27V4MST4GK77DZJLXVPAVCNFSM6AAAAABJ6JCJFKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCOJSGIYTMNZQGI. You are receiving this because you authored the thread.Message ID: @.***>

EliasZeus commented 4 days ago

None of these choices are available!

Josh65-2201 commented 4 days ago

Email attachments don't work. You will have to click the View on GitHub link at the bottom of the email > Copy and paste or click the add attachment button to select the file > Wait until you don't see uploading in the text > Click the green comment button.

EliasZeus commented 4 days ago

Screenshot 2024-06-26 215121

That is the only thing that happens, it won't open.

yaira2 commented 4 days ago

Okay, so you got to the splash screen. In that case there should be a log file as well.

EliasZeus commented 4 days ago

debug.log

Log file is attached.

yaira2 commented 4 days ago

Thanks! Unfortunately it doesn't contain much info.

yaira2 commented 4 days ago

Seems to be the same as #14366. Can you check event viewer to see if there is anything listed there?

EliasZeus commented 4 days ago

Sorry mate but I am giving up, spending too much time that I don't have. I will try again, maybe another version.

​Elias Sarantopoulos www.pixelias.comhttp://www.pixelias.com/ www.churchofchora.comhttp://www.churchofchora.com/

From: Yair @.> Sent: Wednesday, June 26, 2024 11:15 PM To: files-community/Files @.> Cc: Zeus @.>; Author @.> Subject: Re: [files-community/Files] App Never Opens (Issue #15703)

Seems to be the same as #14366https://github.com/files-community/Files/issues/14366

— Reply to this email directly, view it on GitHubhttps://github.com/files-community/Files/issues/15703#issuecomment-2192548565, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AMRHZTU7QIF4JBEEUQHAWB3ZJMOOVAVCNFSM6AAAAABJ6JCJFKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCOJSGU2DQNJWGU. You are receiving this because you authored the thread.Message ID: @.***>

Josh65-2201 commented 4 days ago

Even if you can't do it now, please at some point check otherwise it unlikely to be fixed.

yaira2 commented 4 days ago

Either way, we'll continue tracking in #14366 and trying to find a fix. I suspect it's a bug with the app framework, but we'll do our best to find a workaround.

EliasZeus commented 4 days ago

That would be wonderful! I know it is a lot of work being a developer and you have produced a great app. So, hopefully in the near future you will come across the bug. 👍