Popup message received every time I close the app

[ttoennies]

Description

Every time I close the app, I get this popup shown

Steps To Reproduce

Close the app.

Requirements

Don't show that message

Files Version

3.6.0.0

Windows Version

10.0.22631.4037

Log File

debug.log

[yaira2]

@ttoennies does this still occur after restarting Windows?

[ttoennies]

Yes

[yaira2]

Can you check what happens if you turn off the option to keep Files running in the background?

[yaira2]

Is this still an issue in the preview version? https://files.community/download/preview

[ttoennies]

It does not appear to be. Thanks for the follow up.

---

Tim Toennies 618-570-9665

---

From: Yair @.> Sent: Wednesday, September 11, 2024 9:06:22 PM To: files-community/Files @.> Cc: Tim Toennies @.>; Mention @.> Subject: Re: [files-community/Files] Popup message received every time I close the app (Issue #16079)

Is this still an issue in the preview version? https://files.community/download/preview

— Reply to this email directly, view it on GitHubhttps://github.com/files-community/Files/issues/16079#issuecomment-2345111759, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAZQC2JIVO2EEAYXAUCGSSDZWDZJ5AVCNFSM6AAAAABNDAAKRSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNBVGEYTCNZVHE. You are receiving this because you were mentioned.Message ID: @.***>

[yaira2]

Can you please upload the log file for the preview version?

[ttoennies]

---

Tim Toennies

618-570-9665

---

From: Yair @.> Sent: Wednesday, September 11, 2024 9:10 PM To: files-community/Files @.> Cc: Tim Toennies @.>; Mention @.> Subject: Re: [files-community/Files] Popup message received every time I close the app (Issue #16079)

Can you please upload the log file for the preview version?

— Reply to this email directly, view it on GitHubhttps://github.com/files-community/Files/issues/16079#issuecomment-2345115390, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAZQC2OMQIH63YIMF5CHU63ZWDZZHAVCNFSM6AAAAABNDAAKRSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNBVGEYTKMZZGA. You are receiving this because you were mentioned.Message ID: @.***>

[yaira2]

Attachments aren't added via email, I believe they need to be uploaded via the GitHub UI.

[KremmenUK]

I get that popup after editing tags then exiting the program

Didn't happen in 3.7.0.0 but is happening in 3.7.6.0

[0x5bfa]

Can you check Event Viewer too after you close the app (Windows Logs > Application)?

[KremmenUK]

I'll have a go at reproducing it and dig into Event Viewer I'm wondering if it has anything to do with my upgrade. I was running the free 3.7 but decided to purchase via Microsoft Store I exported my 3.7.0 settings and imported into 3.7.6 All imported OK except for the tags that got messed up with a load of 'unknown' that I manually fixed The only other thing I spotted that didn't get imported was compact view

Opened files, changed a tag -

I can't find anything in Event Viewer

Just tried it again and it fails every time so I can reproduce it

[yaira2]

Can you try uninstalling both instances of Files and then reinstalling with just one?

[KremmenUK]

Will do

I installed 3.7.6 whilst 3.7.0 was still in place. I then realised 3.7.6 didn't overwrite 3.7.0 so I uninstalled 3.7.0

I'll uninstall/reinstall 3.7.6 and report back

On Sun, 15 Sept 2024, 02:05 Yair, @.***> wrote:

Can you try uninstalling both instances of Files and then reinstalling with just one?

— Reply to this email directly, view it on GitHub https://github.com/files-community/Files/issues/16079#issuecomment-2351262833, or unsubscribe https://github.com/notifications/unsubscribe-auth/BLDQFKCAXHCVQIOLEKJ57MTZWTMOTAVCNFSM6AAAAABNDAAKRSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNJRGI3DEOBTGM . You are receiving this because you commented.Message ID: @.***>

[KremmenUK]

Removed all Tags by deleting all Tags in Settings which automatically removed them from the tags column Uninstalled/Reinstalled Files with a CCleaner run which just found a missing startup entry Added in just 2 tags and when I closed files I got the same OLE Automation popup

I did some more checking and after renaming a directory I got the same popup

[KremmenUK]

Update 2

Uninstalled/Reinstalled again - Used CCleaner again and rebooted PC in between uninstall/reinstall. Did not import previous settings, started fresh

The main setting to reproduce is to disable 'running in the background when closed'

Then I removed one tag - closed, OK Reset the previous tag to a folder and got the popup straight away upon closure

Also get the popup when renaming any file and then closing

I have run Files as Administrator just to rule that out

After trying a few things that popup occurs when I do anything other than just view

[yaira2]

Is this still an issue in the preview version? https://files.community/download/preview

[Josh65-2201]

Is this still an issue in 3.7.11?

[KremmenUK]

Hi

I changed the setting to keep the app running in the background so I'll need to change it and report back

Thanks for the reminder

[KremmenUK]

Morning, No, still coming up with COM in use. Open program, edit a Tag, close program, popup not urgent as running in background fixes it. Thanks.