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files-community / Files

A modern file manager that helps users organize their files and folders.
https://files.community
MIT License
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Bug: Crash when opening directory from start menu shortcut #16194

Open andrew-james-heard opened 2 months ago

andrew-james-heard commented 2 months ago

Description

is this the best place to report crashes? attempted to open existing directory via start menu shortcut "D:\shared" re-start Files Preview; was fine on 2nd attempt; have seen this before but not often stack trace is included in log file

Steps To Reproduce

  1. all details in log & description?

Requirements

Files Version

3.7.0 preview

Windows Version

23H2

Log File

20240914-091200 debug.log

Josh65-2201 commented 2 months ago

Thanks for the report, Please update to 3.7.6 https://files.community/download and see if this is still an issue

andrew-james-heard commented 2 months ago

thanks, have done so, as I said doesn't occur often, but thought stack trace may be useful

yaira2 commented 2 months ago

I see some stacktraces in the log, but I'm not sure if any are specifically related to opening from the start menu.

yaira2 commented 2 months ago

Can you also clarify if you're referring to a shortcut pinned by Files?

andrew-james-heard commented 2 months ago

no, just a "standard" windows shortcut

yaira2 commented 2 months ago

With Files set as the default file manager?

andrew-james-heard commented 2 months ago

yes

yaira2 commented 2 months ago

Thanks for all the details 🙂

Please let us know if it happens again

andrew-james-heard commented 2 months ago

is there anything else I can observe/ report (if a) next time?

yaira2 commented 2 months ago

I suppose checking the log file and locating the most recent stack trace. I noticed a couple errors in the log file, but nothing stood out regarding the issue you mentioned.