Bug: Crash when changing the sidebar items

[rhiinschnookele]

Description

Files stürzt ab, während ich die Seitenleiste anpasse (Reihenfolge) oder neue Ordner hinzufüge bzw. alte entferne.

Steps To Reproduce

1. Rechtsklick auf Ordner 2. Ordner zur Seitenleiste hinzufügen

Requirements

Files stürzt ab, während ich die Seitenleiste anpasse (Reihenfolge) oder neue Ordner hinzufüge bzw. alte entferne.

Files Version

3.7.6.0

Windows Version

10.0.22631.4169

Log File

[Josh65-2201]

Thanks for the report, Please in future Upload the log file and don't copy and paste the text

[Josh65-2201]

There is no crash shown in the log, can you open Event Viewer windows start menu search > Click Windows logs > Click Application > Screenshot any errors that have Files shown on the first line

[rhiinschnookele]

There is unfortunatly no error shown Files on the first line.

[Josh65-2201]

Odd that there's no errors, without one it will be difficult to fix. Can you go to Files settings > Advanced > Edit settings files > Look for UserID and send the text in " "

[yaira2]

Does Event Viewer have anything?

[rhiinschnookele]

Files just crashed when I wanted to open a new tab (which is new, this hasn't been the problem so far). This time I found a suitable entry in the event viewer.

Am 18.09.2024 03:00 schrieb Josh65-2201:

Odd that there's no errors, without one it will be difficult to fix. Can you go to Files settings > Advanced > Edit settings files > Look for UserID and send the text in " "

-- Reply to this email directly, view it on GitHub [1], or unsubscribe [2]. You are receiving this because you authored the thread.Message ID: @.***>

Links:

[1] https://github.com/files-community/Files/issues/16211#issuecomment-2357279397 [2] https://github.com/notifications/unsubscribe-auth/BLLMJQ4ZI2J576ZZAOYWVQLZXDGC3AVCNFSM6AAAAABOLJAFRWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNJXGI3TSMZZG4

[0x5bfa]

This time I found a suitable entry in the event viewer.

Could you share the info of it with us? It should have an errror code, the origin and more.

[rhiinschnookele]

I had attached the screenshot of the Event Viewer. Where can I find the other information you need?

Could you share the info of it with us? It should have an errror code, the origin and more.

-- Reply to this email directly, view it on GitHub [1], or unsubscribe [2]. You are receiving this because you authored the thread.Message ID: @.***>

Links:

[1] https://github.com/files-community/Files/issues/16211#issuecomment-2357725308 [2] https://github.com/notifications/unsubscribe-auth/BLLMJQ5OE5R6PWEWONG3IE3ZXEUSTAVCNFSM6AAAAABOLJAFRWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNJXG4ZDKMZQHA

[0x5bfa]

Email attachment doesn't work. Please send it directly.

[rhiinschnookele]

Here you go.

[rhiinschnookele]

The next crash, when I wanted to rename a jpg-file.

[rhiinschnookele]

And again, after I connected a USB stick and wanted to open it with Files.

[0x5bfa]

All of them seem to be the same crash (STATUS_STACK_BUFFER_OVERRUN), the same function, the same dll.

The same as: https://github.com/files-community/Files/issues/16161#issuecomment-2337209038

Could you try with Files Preview and see if that thing still persists?

[rhiinschnookele]

I already use Files Preview because I was hoping it would be more stable. So the crashes occurred under Files Preview.

[rhiinschnookele]

Now I have uninstalled Files Preview and installed the normal files. Files crashed when opening a folder normally

[yaira2]

It seems like the issue is coming from WinUI but it's hard to say for sure. We're planning to test WinAppSdk 1.6 in the upcoming weeks so we can check back then and see if it's resolved.

[rhiinschnookele]

Thank you, I hope you can solve the problem. Good luck!