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files-community / Files

A modern file manager that helps users organize their files and folders.
https://files.community
MIT License
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Bug: Crash when Info pane preview is open #16226

Open luzciles opened 1 month ago

luzciles commented 1 month ago

Description

Files APP Crashes/closes Randomly when i Interact with it

Steps To Reproduce

  1. Start Files App
  2. Open Folders and Preview Dokuments
  3. After some Time if i Try to Preview a new Dokument oder Switch to a New Folder it crashes

Requirements

Files Version

3.7.6.0

Windows Version

10.0.19045.4894

Log File

debug.log windows log.txt

tommy-IKIIKI commented 1 month ago

Same here got the same exception code: 0xc0000409 Action took before crash:

  1. Just open Files and do other works without touching it.
  2. Back to Files and browse folders, such as refreshing, view another folder which already opened in another tab (whatever a network drive or local drive)

Additional info:

  1. Disabled "Running in background"
  2. Preview Window enabled
  3. Using ESET Security, but did not crash during the testing with ON/OFF protection, so may not affected by it.

debug.log windows.log.txt

ffennema commented 1 month ago

Same issue here.

Josh65-2201 commented 1 month ago

@tommy-IKIIKI Your crash is a different one based on the log please make a separate bug report

Josh65-2201 commented 1 month ago

@luzciles Can you confirm you have the preview pane open when Files crashes

luzciles commented 1 month ago

I can confirm that but it crashes without it open too but it is less often

Gesendet von Outlook für Androidhttps://aka.ms/AAb9ysg

From: Josh65-2201 @.> Sent: Saturday, September 21, 2024 8:57:13 PM To: files-community/Files @.> Cc: luzciles @.>; Mention @.> Subject: Re: [files-community/Files] Files APP Crashes/closes Randomly when i Interact with it (Issue #16226)

@luzcileshttps://github.com/luzciles Can you confirm you have the preview pane open when Files crashes

— Reply to this email directly, view it on GitHubhttps://github.com/files-community/Files/issues/16226#issuecomment-2365288069, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BIWR6FQFZ67FEAEMJDKYT2LZXW6QTAVCNFSM6AAAAABOQCO3HSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNRVGI4DQMBWHE. You are receiving this because you were mentioned.Message ID: @.***>