Josh65-2201
commented
2 years ago Can you try reinstalling
Closed NocturnalNerd13 closed 2 years ago
Josh65-2201
commented
2 years ago Can you try reinstalling
NocturnalNerd13
commented
2 years ago Reinstalled (uninstalled it with BCU). The app crashes a lot less, but the issue seems to be related to thumbnail reading/generation. It crashes more frequently in folders full of photos (regular ones from my phone, not professional resolution or any of that) and it does not show pdf thumbnails for example. The pdf thumbnails do show up in Windows Explorer (I use Foxit Phantom for pdfs if that makes any difference).
Josh65-2201
commented
2 years ago Is this still an issue in 2.3.11.0 or above?
NocturnalNerd13
commented
2 years ago In 2.3.11 I have not experienced any crashes so far. But the issue with PDF thumbnails still persists. I really wish to solve this. It's preventing me from using the app since I need to see the content of the pdf to open the ones I need quickly. I installed this version on my work PC, which has Acrobat instead of Foxit and the thumbnails are still missing. Again, they show fine in Windows Explorer. I tried resetting the thumbnail generation app by default after installing it to see if it solved the issue but still nothing. It displays perfectly fine jpg thumbnails, even DWG thumbnails, but no pdf.
Josh65-2201
commented
2 years ago The thumbnail issue is being tracked in #2582
Description
The app keeps crashing, no stable patron, just in the first 25 seconds of being opened
Steps To Reproduce
Expected behavior
not crashing
Files Version
Version: 2.1.15.0 OS Version: 10.0.19044.1526
Windows Version
Edition Windows 10 Pro Version 21H2 Installed on 11/30/2021 OS build 19044.1526 Experience Windows Feature Experience Pack 120.2212.4170.0
Relevant Assets/Logs
debug_fulltrust.log debug.log