Filestack crashes after selecting HEIC files on iphoneX camera roll

gabycperezdias commented 3 years ago

Choose local as the source. Click to select a file Click on a HEIC file

Expected Behavior

After selection and click on "add" or "choose" file starts to upload in the next screen

Current Behavior

Screen freezes and users cannot proceed

Your Environment

Version used: 3.22.1 (also reproducible on latest - 3.23.1)
Browser Name and version: Safari and Chrome (latest)
Operating System and version (desktop or mobile): mobile / iOS 14.5 - iPhoneX (tested on older devices and it seems to work properly)

StephenLover commented 3 years ago

Hi have you found any solution on this?

gabycperezdias commented 3 years ago

Unfortunately no... I am waiting on the team to check on this...

j2d2 commented 2 years ago

I can confirm this same issue - NASTY experience for users :( "filestack-js": "^3.23.2" "@filestack/angular": "^1.3.0" Angular 13

iOS Safari works, but if it was Added to Homescreen (Standalone PWA) then the user clicks "Add" and NOTHING happens. i've left it sit for a few minutes and sometimes it will progress to the list of Uploads, where you can click "Upload" to start... but usually nothing.

i've tested it with 1 video file, or multiple, same result. I think I saw once that when i closed the Safari browser and re-opened it the Uploads list did show. weird. ...will add to this thread if i find anything, open to any suggestions on how to resolve!

j2d2 commented 1 week ago

Hmm. Could my issue be related to HEIC files? #569

filestack / filestack-js