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firebase / quickstart-unity

Firebase Quickstart Samples for Unity
https://firebase.google.com/games
Apache License 2.0
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[Bug] iOS stopped tracking custom events, only the standard events are showing #1206

Closed nvdg closed 2 years ago

nvdg commented 2 years ago

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[REQUIRED] Please describe the issue here:

My custom events on iOS used to work up until October 21. From that date, I have not received any custom events. I do receive the standard events (screen_view, user_engagement, session_start)

I did an app update around that time but I double-checked the change list and the update only contained new content, nothing Firebase or SDK-related changed. Also, it's weird that all events drop so instantly from one day to the other, an update roll-out always takes a while.

When it started I still used Firebase SDK 7.1.0 but by now I updated to 8.6.2 but I still don't receive any custom events. (At least not visible in any dashboard)

paulinon commented 2 years ago

Hi @nvdg,

Thanks for reporting this. In order to identify what's causing this behavior, could you provide a minimal, reproducible example of your project along with the debug logs you're getting after triggering custom events?

nvdg commented 2 years ago

Sorry, I found that there actually already was a thread for this issue: https://github.com/firebase/quickstart-unity/issues/1099

If you want you can close this one and re-open the other. It looks like no one posted a solution there yet.

As for the steps to reproduce, it should just be adding the firebase to unity and making an ios build. I'm not able to look a logs because it's on iOS and I don't own a mac myself. The builds are made on a build server.

tienhagioi commented 2 years ago

Sorry, I found that there actually already was a thread for this issue: #1099

That thread locked , have you solved it ?

paulinon commented 2 years ago

Hi @nvdg,

We can continue our thread here since the thread you mentioned is locked. With that, it would be helpful if you could provide the logs so that we can analyze if the issue is caused by the backend or the SDK.

If you're unable to provide a minimal, reproducible example, could you verify if custom events aren't being tracked from the quickstart?

nvdg commented 2 years ago

@paulinon

Here are the log files: log.txt

Sorry, but running a new project from the quickstart would take me way too much time. Especially since I have to setup and build from a build server.

paulinon commented 2 years ago

Thanks for that, @nvdg. I was able to reproduce the issue as well using the quickstart, but this appears to be related to the backend rather than the SDK. You may contact Firebase Support where one of our agents will get in touch with you. That being said, I'll be closing this for now.