Not able to find "Assignment Time" in the result events in splunk

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Not able to find "Assignment Time" in the result events in splunk #29

Open srinath123d opened 9 years ago

srinath123d commented 9 years ago

Not able to find "Assignment Time" and "Time to resolution" which is present in the SLA fields in the result events in splunk after running the jqlsearch in splunk. Why we are not getting these fields and how to get them in splunk.