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fiskaltrust / middleware

The fiskaltrust.Middleware is an integrated set of highly configurable software components for POS systems to abstract the complexity of national fiscalization laws.
https://docs.fiskaltrust.eu
European Union Public License 1.2
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Receipt queue database not refreshed #224

Closed CezBok closed 11 months ago

CezBok commented 1 year ago

We got issues with queue for both active locations: FR0147 and FR4667. FR4667 latest data are from 07/09/2023 FR0147 latest data are from 28/09/2023 but the reason for shorter delay is that I requested manual push for the data. FR4667 FR0147

volllly commented 1 year ago

Hey, thanks for reporting this.

Cloud Cashboxes can currently experience delays until the data shows up in the portal.

We're aware of the issue and are working on a solution to the problem.

CezBok commented 1 year ago

Hi,

Cloud Cashboxes not only currently experience delays but also for past 6 months. Not sure if you changed something, but receipt journal from FR0147 is now updated in FT portal, which is strange because for FR4667 last is from 7th of September.

Pozdrawiam / Best Regards

Cezary Bokun

CezBok commented 1 year ago

Hi,

Can you kindly response about configuration difference between FR0147 and FR4667? Why from FR0147 data is updated when is missing from FR4667...

Pozdrawiam / Best Regards

Cezary Bokun

volllly commented 1 year ago

Hey, we have now manually pushed the data for both queues. You should now in the portal see the data up until now for both.

The problems I've mentioned lead to the data that is shown in the portal not being updated regularly like it should which is what lead to the queue FR4667 not showing the up to date data.

We're working on a fix for that so queues show the up to date data again.

Bluette-C-Riviere commented 11 months ago

Hi @CezBok Our technical team is currently engaged in testing a solution, and the process is taking longer than initially anticipated. Rest assured, we are committed to keeping you informed of any developments.

Thank you for your patience.

Bluette-C-Riviere commented 11 months ago

Hi @CezBok , I wanted to inform you that the fix for the data upload issue on the portal was implemented last week. We are actively monitoring the system to ensure that everything is functioning smoothly. If you encounter any issues or have any concerns, please feel free to reach out.

CezBok commented 11 months ago

Thank you. Based on my observation issue should be solved.