Currently the downstream zendesk__sla_policies and zendesk__ticket_metrics models do not support tracking of agent and requester response times. The messaging channel has previously not been able to be supported due to a limitation within the Fivetran Zendesk connector. However, once the connector is updated to support the breakdown of individual chats within a messaging ticket we should be sure to support these tickets appropriately.
Describe alternatives you've considered
As of right now there are no alternatives. An update to the connector is required to support tickets from the messaging channel.
Are you interested in contributing this feature?
[ ] Yes.
[ ] Yes, but I will need assistance and will schedule time during your office hours for guidance.
Is there an existing feature request for this?
Describe the Feature
Currently the downstream
zendesk__sla_policiesandzendesk__ticket_metricsmodels do not support tracking of agent and requester response times. The messaging channel has previously not been able to be supported due to a limitation within the Fivetran Zendesk connector. However, once the connector is updated to support the breakdown of individual chats within a messaging ticket we should be sure to support these tickets appropriately.Describe alternatives you've considered
As of right now there are no alternatives. An update to the connector is required to support tickets from the messaging channel.
Are you interested in contributing this feature?
Anything else?
No response