Currently the zendesk__sla_policies data model only supports the following SLAs:
first reply time
next reply time
agent work time
requester wait time
While this is representative of a large group of Zendesk use cases, it is not tracking all available SLAs that are possible to be tracked within Zendesk. The key SLA that is missing is the periodic_update_time SLA. This Feature Request is to build out support for the periodic_update_time in the sla policies end model.
Describe alternatives you've considered
As of right now there are no alternatives within the data model to track this SLA.
Are you interested in contributing this feature?
[ ] Yes.
[ ] Yes, but I will need assistance and will schedule time during your office hours for guidance.
Is there an existing feature request for this?
Describe the Feature
Currently the
zendesk__sla_policiesdata model only supports the following SLAs:While this is representative of a large group of Zendesk use cases, it is not tracking all available SLAs that are possible to be tracked within Zendesk. The key SLA that is missing is the
periodic_update_timeSLA. This Feature Request is to build out support for theperiodic_update_timein the sla policies end model.Describe alternatives you've considered
As of right now there are no alternatives within the data model to track this SLA.
Are you interested in contributing this feature?
Anything else?
No response