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fivetran / dbt_zendesk

Fivetran's Zendesk Support dbt package
https://fivetran.github.io/dbt_zendesk/#!/overview
Apache License 2.0
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[Feature] Add Flag for CreatedSolvedClosedSameDay #145

Open chanafee opened 4 months ago

chanafee commented 4 months ago

Is there an existing feature request for this?

Describe the Feature

This flag would simply signify if a ticket was either solved or closed on the same day it was created. (day defined by the local time zone of the user). The goal of this flag is to power reporting around how fast tickets are solved, outside of SLA metrics. Additionally, this flag takes auto-closed tickets into account.

Describe alternatives you've considered

Today, I have code that leverages the base Ticket Field History for coding out my own flag that delineates if a ticket was closed or solved on the same day it was created.

Are you interested in contributing this feature?

Anything else?

No response

fivetran-avinash commented 4 months ago

Thanks for submitting this feature @chanafee! I agree this flag would be a worthwhile feature to add and we would love if you'd be willing to contribute.

If you'd like to expedite adding this to the package, would you be able to open a PR on this package and contribute this code? We would then be able to review it more quickly and ship it live to a new package upgrade.

If not, we will be able to look at this in the future, but it might take a bit longer before this goes live.

Let us know which approach works best for you! Looking forward to working with you on getting this flag into our package.

chanafee commented 4 months ago

Hi Avinash!

That is great news ☺

I’m happy to wait a little while until your team has capacity to look at this.

Thanks a bunch! Caitlin

From: Avinash Kunnath @.> Sent: Monday, February 12, 2024 12:28 PM To: fivetran/dbt_zendesk @.> Cc: Caitlin Hanafee @.>; Mention @.> Subject: Re: [fivetran/dbt_zendesk] [Feature] Add Flag for CreatedSolvedClosedSameDay (Issue #145)

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Thanks for submitting this feature @chanafeehttps://urldefense.com/v3/__https:/github.com/chanafee__;!!FK2kAO7IF7m7Bw!u-sI4Zi21NsFaN6yQwbPgf62Q5q8YZcZqKdYVWLWTzAkPhguG3JtkQBk4c2i4l3QYBLuUDC70k204s1R3SBg8hOzuKvPq-uM$! I agree this flag would be a worthwhile feature to add and we would love if you'd be willing to contribute.

If you'd like to expedite adding this to the package, would you be able to open a PR on this package and contribute this code? We would then be able to review it more quickly and ship it live to a new package upgrade.

If not, we will be able to look at this in the future, but it might take a bit longer before this goes live.

Let us know which approach works best for you! Looking forward to working with you on getting this flag into our package.

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