If address is changed, rates are not updated.

[Suprazz]

Let says I try one shipping address and get rates. It work well. Then I want to get rates to another address, the shipping rates stays the same.

Even if I process the order, rates are not updated at all.

[luis709394]

Hi,

Where did you change the shipping address? from the cart page and change in "calculate shipping"? I tried it and every time I changed the postal code the rates got updated. On the checkout page, the postal code could be from the browser cache sometimes, so when you update the postal code on the cart page and proceed to checkout the checkout page might still have the old postal code. Could you open up a browser window in private code every time to see rates change when postal code changes (better with very different locations) ?

[Suprazz]

Hi, Thanks for the fast answer. I tried the shipping calculator in the cart directly. If I open a new private window it updates one time and then it stops updating. I tried with chrome and firefox. Tried with updating address within Canada only and USA only and switching between USA and Canada.

[luis709394]

But I am not able to reproduce the issue on my end. Could you check your woocommerce settings? The way it caches the postal code and rates has nothing to do with the shipping plugin.

[Suprazz]

Are you available for a team viewer session? contact me a samuel at perfecttuning dot net

[patrick-fls]

Can you please submit your WooCommerce status? WooCommerce -> Status -> Get System Report

[Suprazz]

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WordPress Environment

Home URL: http://192.168.2.192 Site URL: http://192.168.2.192 WC Version: 3.3.4 Log Directory Writable: ✔ WP Version: 4.9.5 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US

Server Environment

Server Info: Apache PHP Version: 7.0.28 PHP Post Max Size: 40 MB PHP Time Limit: 120 PHP Max Input Vars: 1000 cURL Version: 7.45.0 OpenSSL/1.0.2o

SUHOSIN Installed: – MySQL Version: 5.7.21 Max Upload Size: 40 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

WC Database Version: 3.3.4 WC Database Prefix: wp_ MaxMind GeoIP Database: ❌ The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to "Downloads" and download the "Binary / gzip" file next to "GeoLite Country". Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only. Total Database Size: 2.91MB Database Data Size: 2.07MB Database Index Size: 0.84MB wp_woocommerce_sessions: Data: 0.11MB + Index: 0.02MB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB wp_commentmeta: Data: 0.02MB + Index: 0.03MB wp_comments: Data: 0.02MB + Index: 0.08MB wp_links: Data: 0.02MB + Index: 0.02MB wp_options: Data: 1.44MB + Index: 0.02MB wp_postmeta: Data: 0.02MB + Index: 0.03MB wp_posts: Data: 0.02MB + Index: 0.06MB wp_termmeta: Data: 0.02MB + Index: 0.03MB wp_terms: Data: 0.02MB + Index: 0.03MB wp_term_relationships: Data: 0.02MB + Index: 0.02MB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB wp_usermeta: Data: 0.02MB + Index: 0.03MB wp_users: Data: 0.02MB + Index: 0.05MB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB

Post Type Counts

customize_changeset: 1 page: 7 post: 2 product: 1 shop_order: 1

Security

Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates. Hide errors from visitors: ✔

Active Plugins (5)

Flagship WooCommerce Shipping: by Flagship Courier Solution – 0.1.6 – Not tested with the active version of WooCommerce Jetpack by WordPress.com: by Automattic – 6.0 WooCommerce PayPal Express Checkout Gateway: by WooCommerce – 1.5.1 WooCommerce Services: by Automattic – 1.12.3 WooCommerce: by Automattic – 3.3.4

Settings

API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

WC Pages

Shop base: #4 - /shop/ Cart: #5 - /cart/ Checkout: #6 - /checkout/ My account: #7 - /my-account/ Terms and conditions: ❌ Page not set

Theme

Name: Storefront Version: 2.2.8 Author URL: https://woocommerce.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔

Templates

Overrides: – `

[luis709394]

Looks like you are using a deprecated version of our plugin:

Flagship WooCommerce Shipping: by Flagship Courier Solution – 0.1.6 – Not tested with the active

Please download the latest version,which is 2.0.8

[Suprazz]

OK I did that. Reconfigured everything and it work well! :) Thanks guys for the support!