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flagshipcompany / flagship-for-woocommerce

MIT License
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BUG: Issue with box sizes post upgrade to Woocommerce 6.3.1 #86

Closed Red-Cross-Knight closed 2 years ago

Red-Cross-Knight commented 2 years ago

Receiving the following errors when clicking "Export to Flagship" from order screen.

Assuming this is in relation to upgrading to Wordpress 5.9.2 and Woocommerce 6.3.1.

Currently running Flagship version 3.0.15

`FlagShip API Error:

# Inner length should not be greater than outer length Inner width should not be greater than outer width Inner height should not be greater than outer height Inner length should not be greater than outer length Inner width should not be greater than outer width Inner height should not be greater than outer height Inner length should not be greater than outer length Inner width should not be greater than outer width Inner height should not be greater than outer height Inner length should not be greater than outer length Inner width should not be greater than outer width Inner height should not be greater than outer height Inner length should not be greater than outer length Inner width should not be greater than outer width Inner height should not be greater than outer height Inner length should not be greater than outer length Inner width should not be greater than outer width Inner height should not be greater than outer height Inner length should not be greater than outer length Inner width should not be greater than outer width Inner height should not be greater than outer height Inner length should not be greater than outer length Inner width should not be greater than outer width Inner height should not be greater than outer height Inner length should not be greater than outer length Inner width should not be greater than outer width Inner height should not be greater than outer height Inner length should not be greater than outer length Inner width should not be greater than outer width Inner height should not be greater than outer height Inner length should not be greater than outer length Inner width should not be greater than outer width Inner height should not be greater than outer height Dismiss this notice. Unable to use FlagShip Packing API. Use fallback weight driven packing.`

radua commented 2 years ago

@Red-Cross-Knight Please share a screenshot of your box dimensions

Red-Cross-Knight commented 2 years ago

Realized I had one that was same inside/outside (2nd last one) fixed that but still same issue: image

radua commented 2 years ago

@Red-Cross-Knight I tried adding the boxes and was able to do so without any errors. Can you please send a screenshot of all your settings to developers@flagshipcompany.com

Red-Cross-Knight commented 2 years ago

Hey Radua, the issues isn't with adding the box sizes, we get this error when we try to export an order to FlagShip via the order page.

Will send settings later today.

Red-Cross-Knight commented 2 years ago

Sorry for delay, emailed screenshots, let me know if you need anything else.