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flathub / com.valvesoftware.Steam

https://flathub.org/apps/details/com.valvesoftware.Steam
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Steam flatpak crash on startup: Error "steamwebhelper is not responding". (Last Ubuntu apparmor upgrade issue). FIXED #1318

Closed webxon closed 4 months ago

webxon commented 4 months ago

Yesterday I have running Steam fine, but when I have trying it to startup after few hours its throw me error: "steamwebhelper is not responding". I have tried, but nothing help:

Error (console): INFO:root:https://github.com/flathub/com.valvesoftware.Steam/wiki INFO:root:Will set XDG dirs prefix to /home/user/.var/app/com.valvesoftware.Steam DEBUG:root:Checking input devices permissions DEBUG:root:Addding /usr/lib/extensions/vulkan/gamescope/bin to PATH DEBUG:root:Addding /usr/lib/extensions/vulkan/MangoHud/bin to PATH steam.sh[2]: Running Steam on org.freedesktop.platform 23.08 64-bit steam.sh[2]: STEAM_RUNTIME is enabled automatically setup.sh[75]: Steam runtime environment up-to-date! steam.sh[2]: Steam client's requirements are satisfied [2024-07-11 16:19:57] Startup - updater built Jun 20 2024 17:13:49 [2024-07-11 16:19:57] Startup - Steam Client launched with: '/home/user/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_32/steam' '-srt-logger-opened' '-no-cef-sandbox' 07/11 16:19:57 minidumps folder is set to /tmp/dumps 07/11 16:19:57 Init: Installing breakpad exception handler for appid(steam)/version(1718904662)/tid(135) [2024-07-11 16:19:57] Loading cached metrics from disk (/home/user/.var/app/com.valvesoftware.Steam/.local/share/Steam/package/steam_client_metrics.bin) [2024-07-11 16:19:57] Using the following download hosts for Public, Realm steamglobal [2024-07-11 16:19:57] 1. https://client-update.akamai.steamstatic.com, /, Realm 'steamglobal', weight was 1000, source = 'update_hosts_cached.vdf' [2024-07-11 16:19:57] 2. https://cdn.cloudflare.steamstatic.com, /client/, Realm 'steamglobal', weight was 1, source = 'update_hosts_cached.vdf' [2024-07-11 16:19:57] 3. https://cdn.steamstatic.com, /client/, Realm 'steamglobal', weight was 1, source = 'baked in' [2024-07-11 16:19:57] Verifying installation... [2024-07-11 16:19:58] Verification complete UpdateUI: skip show logo Steam logging initialized: directory: /home/user/.var/app/com.valvesoftware.Steam/.local/share/Steam/logs

XRRGetOutputInfo Workaround: initialized with override: 0 real: 0xed0058f0 XRRGetCrtcInfo Workaround: initialized with override: 0 real: 0xed0041c0 CAppInfoCacheReadFromDiskThread took 71 milliseconds to initialize Steam Runtime Launch Service: starting steam-runtime-launcher-service Steam Runtime Launch Service: steam-runtime-launcher-service is running pid 247 bus_name=com.steampowered.PressureVessel.LaunchAlongsideSteam

image

OS: Ubuntu

before about 1 year all were fine

Have anyone same issue, or know how to fix it?

muXxer commented 4 months ago

Thanks, I just wanted to open exactly the same issue, and I was wondering why no one encountered it already. For me it was working fine 2 days ago, then I made some updates including kernel and nvidia drivers, and then it stopped working.

If I look into the logs under .var/app/com.valvesoftware.Steam/.local/share/Steam/logs/webhelper-linux.txt I can see the following issue.

Log:

steamwebhelper.sh[3518]: Using supervisor /home/USER/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_32/steam-runtime/amd64/usr/bin/steam-runtime-supervisor
steamwebhelper.sh[3518]: Starting steamwebhelper under bootstrap sniper steam runtime via /home/USER/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_64/steam-runtime-sniper.sh
steamwebhelper.sh[3518]: CEF sandbox already disabled
steamwebhelper.sh[3518]: Starting steamwebhelper with Sniper steam runtime at /home/USER/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_64/steam-runtime-sniper/_v2-entry-point
x86_64-linux-gnu-capsule-capture-libs: warning: Dependencies of libnvidia-pkcs11.so.535.183.01 not found, ignoring: Missing dependencies: Could not find "libcrypto.so.1.1" in LD_LIBRARY_PATH "/home/USER/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_32:/home/USER/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_32/panorama:/app/lib/i386-linux-gnu/GL/default/lib:/app/lib/i386-linux-gnu/GL/nvidia-535-183-01/lib:/app/lib32:/app/lib/i386-linux-gnu:/lib64:/app/lib:/usr/lib/x86_64-linux-gnu/GL/default/lib:/usr/lib/x86_64-linux-gnu/GL/nvidia-535-183-01/lib:/usr/lib/x86_64-linux-gnu/dri/intel-vaapi-driver/lib:/usr/lib/x86_64-linux-gnu/openh264/extra:/usr/lib/x86_64-linux-gnu", ld.so.cache, DT_RUNPATH or fallback /lib:/usr/lib
pressure-vessel-wrap[3537]: E: linkat: Datei oder Verzeichnis nicht gefunden

Important part:

Dependencies of libnvidia-pkcs11.so.535.183.01 not found, ignoring: Missing dependencies: Could not find "libcrypto.so.1.1"

It seems that a library is missing in the flatpak, that is used by the latest nvidia driver? Just my guess.

Ubuntu 24.04 LTS Linux 6.8.0-38-generic #38-Ubuntu SMP PREEMPT_DYNAMIC x86_64 x86_64 x86_64 GNU/Linux Nvidia Driver Version: 535.183.01

Btw, running Steam natively without flatpak works on my system.

Vennnot commented 4 months ago

Same here. Worked fine yesterday. Only thing I've done since then is flatpak update

Ubuntu 24.04 LTS Radeon CPU and GPU

webxon commented 4 months ago

Thanks, I just wanted to open exactly the same issue, and I was wondering why no one encountered it already. For me it was working fine 2 days ago, then I made some updates including kernel and nvidia drivers, and then it stopped working.

Thanks for response too

Important part:

Dependencies of libnvidia-pkcs11.so.535.183.01 not found, ignoring: Missing dependencies: Could not find "libcrypto.so.1.1"

It seems that a library is missing in the flatpak, that is used by the latest nvidia driver? Just my guess.

Its maybe really missed some X11 library in flatpak Steam repo, but I am on AMD GPU and CPU, so its not problem in Nvidia driver

muXxer commented 4 months ago

Radeon CPU and GPU

Ah so it's not only nvidia related :D

But I still guess it's because libssl-dev is missing, which should ship the libcrypto.so ? What does your logs say under /home/USER/.var/app/com.valvesoftware.Steam/.local/share/Steam/logs/webhelper-linux.txt ?

webxon commented 4 months ago

Radeon CPU and GPU

Ah so it's not only nvidia related :D

But I still guess it's because libssl-dev is missing, which should ship the libcrypto.so ? What does your logs say under /home/USER/.var/app/com.valvesoftware.Steam/.local/share/Steam/logs/webhelper-linux.txt ?

If you will startup workable Steam with console feature you will be surprised how many erros its throwing, but working. But this time its not working)

Vennnot commented 4 months ago

srt-logger[24324]: Log opened 2024-07-12 11:09:40+0200 steamwebhelper.sh[24319]: Using supervisor /home/daniel/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_32/steam-runtime/amd64/usr/bin/steam-runtime-supervisor steamwebhelper.sh[24319]: Starting steamwebhelper under bootstrap sniper steam runtime via /home/daniel/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_64/steam-runtime-sniper.sh steamwebhelper.sh[24319]: CEF sandbox already disabled steamwebhelper.sh[24319]: Starting steamwebhelper with Sniper steam runtime at /home/daniel/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_64/steam-runtime-sniper/_v2-entry-point pressure-vessel-wrap[24338]: E: linkat: No such file or directory

Anyone know how long does it take for these issues to be fixed. I was planning on having a nice relaxing weekend gaming.

webxon commented 4 months ago

srt-logger[24324]: Log opened 2024-07-12 11:09:40+0200 steamwebhelper.sh[24319]: Using supervisor /home/daniel/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_32/steam-runtime/amd64/usr/bin/steam-runtime-supervisor steamwebhelper.sh[24319]: Starting steamwebhelper under bootstrap sniper steam runtime via /home/daniel/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_64/steam-runtime-sniper.sh steamwebhelper.sh[24319]: CEF sandbox already disabled steamwebhelper.sh[24319]: Starting steamwebhelper with Sniper steam runtime at /home/daniel/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_64/steam-runtime-sniper/_v2-entry-point pressure-vessel-wrap[24338]: E: linkat: No such file or directory

Anyone know how long does it take for these issues to be fixed. I was planning on having a nice relaxing weekend gaming.

Idk. But I now temporary using native Steam for Linux, and its works

hrtkpf commented 4 months ago

Having the same issue since yesterday.

Workarounds are to either use the native Steam client or to downgrade Steam client and keep using the flatpak version (see https://github.com/ValveSoftware/steam-for-linux/issues/11006#issuecomment-2196024433).

I am using NVIDIA drivers 550.90.07

predator5047 commented 4 months ago

I also have the same issue on Ubuntu 24.04, 6.8.0-38-generic, with nvidia driver 550.90.07 on a RTX 3080 Using the workaround from the above comment allows steam to start

seidelh commented 4 months ago

I also have the same issue. Steam was working fine yesterday until today. Ubuntu 24.04, 6.8.0-38-generic, ryzen 2700x, rx 5700.

webxon commented 4 months ago

Its temporaly thing how to repaire Steam flatpak:

for me its: /home/user/.var/app/com.valvesoftware.Steam/.local/share/Steam/

BootStrapperInhibitAll=Enable BootStrapperForceSelfUpdate=False

DisasterIncarnate commented 4 months ago

reporting same issue from same time, roughly 2 days ago, as someone else mentioned its nothing nvidia related as i also have an amd gpu and cpu setup, tried all the usual reported methods and it still gives the steamwebhelper error on launch, uninstalled the whole thing and reinstalled with same error.

the log files in my case show nothing as they arent generated before it all hangs/crashes.

The only useful output i do get when launching via terminal is this output:

src/steamUI/steamuisharedjscontroller.cpp (619) : Failed creating offscreen shared JS context

nothing else in my terminal output really stands out as a possible error, Webxon's solution is working for me so far but would be nice to know whats gone wrong and how to fix properly. The normal valve deb version works without issue, just the flatpak version is having issues.

AMD Ryzen 5 5600G AMD Radeon RX 7600 Kubuntu 24.04 - 6.8.0-38-generic (64-bit)

g2p commented 4 months ago

Here's what the linkat error looks like under strace:

flatpak run --devel --env=LC_ALL=C --command=strace com.valvesoftware.Steam//beta -f -s 1024 -o strace -- steam

In another terminal, run

tail -F ~/.var/app/com.valvesoftware.Steam/.local/share/Steam/logs/*.txt

and look for the pressure-vessel pid in an error that looks like:

pressure-vessel-wrap[176]: E: linkat: No such file or directory

Inside ~/.var/app/com.valvesoftware.Steam/strace I have:

176   openat(AT_FDCWD, "…/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_64/steam-runtime-sniper/var/tmp-O9I2Q2", O_RDONLY|O_NOCTTY|O_NONBLOCK|O_NOFOLLOW|O_CLOEXEC|O_DIRECTORY) = 8
…
176   openat(8, "usr/etc", O_WRONLY|O_CLOEXEC|O_TMPFILE, 0600) = 10
176   fchmod(10, 0600)                  = 0
176   fallocate(10, 0, 0, 64)           = 0
176   write(10, "pcm.!default {\n    type pulse\n}\nctl.!default {\n    type pulse\n}\n", 64) = 64
176   fchmod(10, 0644)                  = 0
…
176   linkat(AT_FDCWD, "/proc/self/fd/10", 8, "usr/etc/tmp.xwx1yI", AT_SYMLINK_FOLLOW) = -1 ENOENT (No such file or directory)
176   close(10)                         = 0

Using intel graphics by the way. Thinking the screen recording beta might have broken things, but -clearbeta didn't help.

g2p commented 4 months ago

@smcv Any idea what might have changed recently? Something in a steam runtime?

DisasterIncarnate commented 4 months ago

In another terminal, run

tail -F ~/.var/app/com.valvesoftware.Steam/.local/share/Steam/logs/*.txt

and look for the pressure-vessel pid in an error that looks like:

pressure-vessel-wrap[176]: E: linkat: No such file or directory

when i launch via terminal my steam briefly lock up at that pressurevessel output you mentioned then after a delay everything fails and all output after is about dump files, i get this which is slightly different to yours.

bus_name=com.steampowered.PressureVessel.LaunchAlongsideSteam
src/steamUI/steamuisharedjscontroller.cpp (619) : Failed creating offscreen shared JS context
src/steamUI/steamuisharedjscontroller.cpp (619) : Failed creating offscreen shared JS context
07/13 09:21:24 Init: Installing breakpad exception handler for appid(steam)/version(1718904662)/tid(135)

also


pressure-vessel-wrap[412]: D: Wait status 0
pressure-vessel-wrap[412]: D: -> exit status 0
pressure-vessel-wrap[412]: D: Found i386-linux-gnu version of /app/links/$LIB/libshared-library-guard.so at /app/links/lib/i386-linux-gnu/libshared-library-guard.so
pressure-vessel-wrap[412]: D: /app/links/lib/i386-linux-gnu/libshared-library-guard.so -> /run/parent/app/links/lib/i386-linux-gnu/libshared-library-guard.so
pressure-vessel-wrap[412]: D: Making Steam environment variables available if required...
pressure-vessel-wrap[412]: E: linkat: No such file or directory
pressure-vessel-wrap[412]: D: Exiting with status 1
pressure-vessel-wrap[412]: D: Releasing lock 10
RichardJECooke commented 4 months ago

If I need to switch from Flatpak Steam to native Steam, how do I not lose all my settings, games, and my game's settings and saves please?

g2p commented 4 months ago

If I need to switch from Flatpak Steam to native Steam, how do I not lose all my settings, games, and my game's settings and saves please?

Something like this:

mkdir ~/.steam
ln -Ts ~/.var/app/com.valvesoftware.Steam/.local/share/Steam ~/.steam/steam
ln -Ts ~/.var/app/com.valvesoftware.Steam/.local/share/Steam ~/.steam/root

Before you ever run Steam or its installer.

lothor commented 4 months ago

...

Inside ~/.var/app/com.valvesoftware.Steam/strace I have:

176   openat(AT_FDCWD, "…/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_64/steam-runtime-sniper/var/tmp-O9I2Q2", O_RDONLY|O_NOCTTY|O_NONBLOCK|O_NOFOLLOW|O_CLOEXEC|O_DIRECTORY) = 8
…
176   openat(8, "usr/etc", O_WRONLY|O_CLOEXEC|O_TMPFILE, 0600) = 10
176   fchmod(10, 0600)                  = 0
176   fallocate(10, 0, 0, 64)           = 0
176   write(10, "pcm.!default {\n    type pulse\n}\nctl.!default {\n    type pulse\n}\n", 64) = 64
176   fchmod(10, 0644)                  = 0
…
176   linkat(AT_FDCWD, "/proc/self/fd/10", 8, "usr/etc/tmp.xwx1yI", AT_SYMLINK_FOLLOW) = -1 ENOENT (No such file or directory)
176   close(10)                         = 0

Inspired by this strace output I've spent some time looking into why creation of the symbolic link is failing.

The linkat-error seems to be caused by the recent apparmor-upgrade in Ubuntu 24.04.

An additional bwrap-profile was added in the new version. After hitting the "E: linkat: ..."-error the following log-messages have been generated by the kernel (journalctl -k):

kernel: audit: type=1400 audit(1720947696.498:1840099): apparmor="DENIED" operation="link" class="file" info="Failed name lookup - deleted entry" error=-2 profile="bwrap" name="<HOME>/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_64/steam-runtime-sniper/var/tmp-CWG3Q2/usr/etc/#10624521" pid=9421 comm="pressure-vessel" requested_mask="l" denied_mask="l" fsuid=<UID> ouid=<UID>
kernel: audit: type=1400 audit(1720947696.498:1840100): apparmor="DENIED" operation="link" class="file" profile="bwrap" name="<HOME>/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_64/steam-runtime-sniper/var/tmp-CWG3Q2/usr/etc/tmp.FgCzMU" pid=9421 comm="pressure-vessel" requested_mask="l" denied_mask="l" fsuid=1000 ouid=1000 target="<HOME>/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_64/steam-runtime-sniper/var/tmp-CWG3Q2/usr/etc/#10624521"
kernel: audit: type=1400 audit(1720947696.498:1840101): apparmor="DENIED" operation="link" class="file" info="Failed name lookup - deleted entry" error=-2 profile="unpriv_bwrap" name="<HOME>/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_64/steam-runtime-sniper/var/tmp-CWG3Q2/usr/etc/#10624521" pid=9421 comm="pressure-vessel" requested_mask="l" denied_mask="l" fsuid=<UID> ouid=<UID>
kernel: audit: type=1400 audit(1720947696.498:1840102): apparmor="DENIED" operation="link" class="file" profile="unpriv_bwrap" name="<HOME>/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_64/steam-runtime-sniper/var/tmp-CWG3Q2/usr/etc/tmp.FgCzMU" pid=9421 comm="pressure-vessel" requested_mask="l" denied_mask="l" fsuid=<UID> ouid=<UID> target="<HOME>/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_64/steam-runtime-sniper/var/tmp-CWG3Q2/usr/etc/#10624521"

Workaround

Since I don't speak apparmor all that well I ended up removing said profile and restarting the computer to make sure the change is picked up:

sudo rm /etc/apparmor.d/bwrap-userns-restrict
sudo shutdown -r now

Fix?

Someone slightly more security-concious should probably look into how to modify the bwrap-profile :)

UPDATED: The problem seems to already have been reported to Ubuntu, ref. LP: 2072811.

g2p commented 4 months ago

Thank you @lothor for finding the cause!

I can confirm that

sudo aa-disable /etc/apparmor.d/bwrap-userns-restrict

Allows Flatpak Steam to work again. This persists across reboots.

g2p commented 4 months ago

Reported here in Ubuntu: https://bugs.launchpad.net/ubuntu/+source/apparmor/+bug/2072811

kavishan59 commented 4 months ago

aa-disable doesn´t work on my ubuntu 24.04 for some reason.

You can use this to disable it instead : 

sudo ln -s /etc/apparmor.d/bwrap-userns-restrict /etc/apparmor.d/disable/
sudo apparmor_parser -R /etc/apparmor.d/bwrap-userns-restrict

If you want to re-enable it:

sudo rm /etc/apparmor.d/disable/bwrap-userns-restrict
cat /etc/apparmor.d/bwrap-userns-restrict | sudo apparmor_parser -a

I got the instructions from : https://ubuntu.com/server/docs/apparmor

smcv commented 4 months ago

Please could someone with appropriate permissions retitle this to mention Ubuntu in its title, or close it as "not our bug"?

It looks as though this is a regression caused by an Ubuntu stable update (SRU), and is not anything that can be solved by Flatpak or by this particular app. https://bugs.launchpad.net/ubuntu/+source/apparmor/+bug/2072811 is the place to look for a solution.

sketchbuch commented 4 months ago

@webxon 's solution worked for me.

webxon commented 4 months ago

Please could someone with appropriate permissions retitle this to mention Ubuntu in its title, or close it as "not our bug"?

It looks as though this is a regression caused by an Ubuntu stable update (SRU), and is not anything that can be solved by Flatpak or by this particular app. https://bugs.launchpad.net/ubuntu/+source/apparmor/+bug/2072811 is the place to look for a solution.

Hi, there! Yes! Confirm, its Ubuntu issue. I just remember that day, and I am 100% remeber that there are in upgrade list were apparmor application. So its 99% apparmor upgrade. (I will rename ticket)

I can confirm next solution for Ubuntu:

command sudo aa-disable /etc/apparmor.d/bwrap-userns-restrict was not working for me after input to console, I had 2 issues:

thats all, now I can restart my PC and I dont need to rewrite commands again after restarts.

If somebody have used my solution what I have been wrote before, you need now to upgrade Steam to latest version, you dont need anymore version from february, fix:

p.s. remember, if in future apparmor will be upgraded by Ubuntu Devs, this issue may be back, and you'll should repeat this steaps until this apparmor' issue will be fixed

hrtkpf commented 4 months ago

FYI, the fix has now been released to the Ubuntu repos as part of the apparmor package. Just apt update && apt upgrade && reboot and the issue should be fixed.

I think this issue can be closed now.

Smith6612 commented 4 months ago

I can confirm the fix for Ubuntu 24.04 has been published to the Repos, and after installation, Steam is now able to work properly. On my system, I needed to run a sudo apt install --only-upgrade apparmor file-roller libapparmor1 followed by a reboot, as the update was held back / deferred.

These are the versions of the packages which are working for me per apt.

apparmor/noble-updates,now 4.0.1really4.0.0-beta3-0ubuntu0.1 amd64 [installed,automatic] file-roller/noble-updates,now 44.3-0ubuntu1 amd64 [installed,automatic] libapparmor1/noble-updates,now 4.0.1really4.0.0-beta3-0ubuntu0.1 amd64 [installed,automatic]

shymega commented 2 months ago

I get this on NixOS with the latest Flatpak. Will open another bug report, but I just thought I'd mention it. Ref: #1347.

smcv commented 2 months ago

I get this on NixOS

I'm pretty sure you don't get this issue, which was Ubuntu-specific and caused by AppArmor. Instead, I think you are getting the same symptom for a different reason.

Unfortunately, there are lots of reasons why steamwebhelper might not work, and they all look superficially the same.

shymega commented 2 months ago

OK - apologies for bringing it up here.