program doesn't start, takes up all memory until killed

[LaHaine]

This is on Alma Linux 9.3 with the Zoom 5.17.5.2543 flatpak. It fails to start and is killed by the kernel:

[  250.105826] oom-kill:constraint=CONSTRAINT_NONE,nodemask=(null),cpuset=/,mems_allowed=0,global_oom,task_memcg=/user.slice/user-12884.slice/user@12884.service/app.slice/app-flatpak-us.zoom.Zoom-3994.scope,task=zoom.real,pid=4018,uid=12884
[  250.105857] Out of memory: Killed process 4018 (zoom.real) total-vm:16481224kB, anon-rss:12863708kB, file-rss:0kB, shmem-rss:108kB, UID:12884 pgtables:29180kB oom_score_adj:200

[DapperMongoose]

Same issue on Pop! OS. I need Zoom for work, I can't keep having it break every other update.

[zocker-160]

for anybody experiencing the same issue, it was caused by the latest update to 5.17.5, reverting back to 5.17.1 makes it work again.

you can do it like this:

sudo flatpak update --commit=04aaf2b043d0887115d5954ca5af88146d48a512021a0770e95b5cff5f7d00e9 us.zoom.Zoom

[takluyver]

Has anyone affected by this tested with an official Zoom download of the same version? If the official package fails in the same way, it's a bug in Zoom. If it doesn't, then we need to investigate how the Flatpak packaging is affecting it.

If enough people are affected, the maintainers of this repo might revert this update - they did recently for another update. But it's very hard to know if this is happening to 50% of users or 0.5%. :shrug:

[SymeonKasidis]

tried with the official Arch 64 bit Version 5.17.5 (2543) still doesnt start and just keeps taking more memory

[zocker-160]

I just tried with the offical DEB for Ubuntu and the same issue is happening. This seems to be a bug in Zoom.

The Zoom log does not list anything useful / interesting.

I am using an Nvidia GPU with 535.154.05, do you guys also use Nvidia?

[LaHaine]

The bug is not related to Nvidia, my machine is using Intel Graphics and Wayland.

[takluyver]

You might also want to try the Zoom community forum. There's one post there that looks like someone might be having a similar problem.

[LaHaine]

There are many more upstream reports: https://community.zoom.com/t5/Zoomtopia/Zoom-5-17-5-2543-incompatible-with-Ubuntu-20-04-6LTS/m-p/163104

[hmenke]

I did flatpak run --command=sh --devel us.zoom.Zoom and then inside the sandbox I used

env TMPDIR="$XDG_RUNTIME_DIR/app/$FLATPAK_ID" strace -f /app/extra/zoom/ZoomLauncher

This showed that Zoom was repeatedly loading Emoji data from ~/.zoom in what looked like an infinite loop. Deleting ~/.zoom fixed the problem for me, but note that this will also delete some of the settings. Sorry for not further debugging this.

[dicksonlaw583]

I can also confirm that removing ~/.zoom as @hmenke pointed out fixes the crash.

[geckolinux]

Also the same problem, and renaming ~/.zoom fixes it. Note that doing so will remove the history of meeting IDs. Many thanks @hmenke.