Describe the Bug
A clear and concise description of what the bug is.
We received two helpdesk tickets where users reported that they were getting the "The file you are attempting to upload is not a PDF", when in fact, their file WAS a PDF. After troubleshooting, we found that the problem was that the file extension was in all capital letters (.PDF). After having the user rename their file and put the extension in lower case letters, the document uploaded just fine.
Business Impact/Reason for Severity
Med
In which environment did you see this bug?
Prod, Test
Who were you logged in as?
Any DAWSON user that uploads a document
What were you doing when you discovered this bug? (Using the application, demoing, smoke tests, testing other functionality, etc.)
This was reported to us via DAWSON Support helpdesk
To Reproduce
Steps to reproduce the behavior:
As a private practitioner, navigate to any place in DAWSON where you will upload a document
Upload a PDF document that has all capital letters in the file extension (.PDF)
Receive an error message that the file is not a pdf
Next, update the file extension so that it is all lower case
Re-attempt to upload it
It will upload just fine
Expected Behavior
A clear and concise description of what you expected to happen.
File extensions shouldn't be case sensitive
Actual Behavior
A clear and concise description of what actually happened.
File extension is case sensitive and caused an error when a user attempted to upload a PDF file.
Screenshots
If applicable, add screenshots to help explain your problem.
Desktop (please complete the following information):
OS: [e.g. iOS]
Browser [e.g. chrome, safari]
Version [e.g. 22]
Smartphone (please complete the following information):
Device: [e.g. iPhone6]
OS: [e.g. iOS8.1]
Browser [e.g. stock browser, safari]
Version [e.g. 22]
Cause of Bug, If Known
Process for Logging a Bug:
Complete the above information
Add a severity tag (Critical, High Severity, Medium Severity or Low Severity). See below for priority definition.
Severity Definition:
Critical Defect
Blocks entire system's or module’s functionality
No workarounds available
Testing cannot proceed further without bug being fixed.
High-severity Defect
Affects key functionality of an application
There's a workaround, but not obvious or easy
App behaves in a way that is strongly different from the one stated in the requirements
Medium-severity Defect
A minor function does not behave in a way stated in the requirements.
Workaround is available and easy
Low-severity Defect
Mostly related to an application’s UI
Doesn't need a workaround, because it doesn't impact functionality
Definition of Ready for Bugs(Created 10-4-21)
Definition used: A failure or flaw in the system which produces an incorrect or undesired result that deviates from the expected result or behavior. (Note: Expected results are use cases that have been documented in past user stories as acceptance criteria and test cases, and do not include strange behavior unrelated to use cases.)
The following criteria must be met in order for the development team to begin work on the bug.
The bug must:
Be focused on solving a user problem
Contain data for all fields in the bug template, so the team can pick it up and begin working immediately
Process: If the unexpected results are new use cases that have been identified, but not yet built, new acceptance criteria and test cases should be captured in a new user story and prioritized by the product owner.
If the Court is not able to reproduce the bug, add the “Unable to reproduce” tag. This will provide visibility into the type of support that may be needed by the Court. In the event that the Court cannot reproduce the bug, the Court will work with Flexion to communicate what type of troubleshooting help may be needed.
Definition of Done (Updated 4-14-21)
Product Owner
[ ] Bug fix has been validated in the Court's test environment
Engineering
[ ] Automated test scripts have been written
[ ] Field level and page level validation errors (front-end and server-side) integrated and functioning
[ ] Verify that language for docket record for internal users and external users is identical
Describe the Bug A clear and concise description of what the bug is. We received two helpdesk tickets where users reported that they were getting the "The file you are attempting to upload is not a PDF", when in fact, their file WAS a PDF. After troubleshooting, we found that the problem was that the file extension was in all capital letters (.PDF). After having the user rename their file and put the extension in lower case letters, the document uploaded just fine.
Business Impact/Reason for Severity Med
In which environment did you see this bug? Prod, Test
Who were you logged in as? Any DAWSON user that uploads a document
What were you doing when you discovered this bug? (Using the application, demoing, smoke tests, testing other functionality, etc.) This was reported to us via DAWSON Support helpdesk
To Reproduce Steps to reproduce the behavior:
Expected Behavior A clear and concise description of what you expected to happen. File extensions shouldn't be case sensitive
Actual Behavior A clear and concise description of what actually happened. File extension is case sensitive and caused an error when a user attempted to upload a PDF file.
Screenshots If applicable, add screenshots to help explain your problem.
Desktop (please complete the following information):
Smartphone (please complete the following information):
Cause of Bug, If Known
Process for Logging a Bug:
Severity Definition:
Critical Defect Blocks entire system's or module’s functionality No workarounds available Testing cannot proceed further without bug being fixed.
High-severity Defect Affects key functionality of an application There's a workaround, but not obvious or easy App behaves in a way that is strongly different from the one stated in the requirements
Medium-severity Defect A minor function does not behave in a way stated in the requirements. Workaround is available and easy
Low-severity Defect Mostly related to an application’s UI Doesn't need a workaround, because it doesn't impact functionality
Definition of Ready for Bugs(Created 10-4-21)
Definition used: A failure or flaw in the system which produces an incorrect or undesired result that deviates from the expected result or behavior. (Note: Expected results are use cases that have been documented in past user stories as acceptance criteria and test cases, and do not include strange behavior unrelated to use cases.)
The following criteria must be met in order for the development team to begin work on the bug.
The bug must:
Process: If the unexpected results are new use cases that have been identified, but not yet built, new acceptance criteria and test cases should be captured in a new user story and prioritized by the product owner.
If the Court is not able to reproduce the bug, add the “Unable to reproduce” tag. This will provide visibility into the type of support that may be needed by the Court. In the event that the Court cannot reproduce the bug, the Court will work with Flexion to communicate what type of troubleshooting help may be needed.
Definition of Done (Updated 4-14-21)
Product Owner
Engineering
testenvironment if prod-like data is required. Otherwise, deployed to anyexperimentalenvironment for review.