Closed klohman closed 3 months ago
UX Notes See figma file for complete set of mockups with variations and notes.
This ticket only covers petitioners not practitioners.
The work:
Start page for filer with no cases:
Start page for all filers:
Step 1 Petitioner info
Step 2 Petition
Step 3 IRS notice
Step 4 Case procedure/trial location
Case procedure info page (lives in USTC website)
Step 5 STIN
Step 6 Review case
Step 7 Filing fee
Expected Results:
Expected Results:
[x] NEW FUNCTIONALITY - On the printable page, the expandable menus are expanded.
*Ensure that this updated Create a Case page is also displayed for any petitioner that already has cases.
*Note - this step got moved to step 2 instead of step 1
Part 1
Expected Results:
Part 1
Expected Results:
Part 2
Expected Results:
Part 3
Expected Results:
Expected Results:
Part 1
Expected Results:
Part 2
Expected Results:
Part 3
Expected Results:
Part 4
Expected Results:
Part 5
Expected Results:
Expected Results:
Part 2
Expected Results:
Part 3
Expected Results:
Petitioner - Test Cases 8 - 25 are for the "General Petitioner"
Expected Results:
Expected Results:
Expected Results:
Expected Results:
Expected Results:
Expected Results:
Expected Results:
Expected Results:
Part 1
Expected Results:
Part 2
Expected Results:
Part 1
Expected Results:
Part 2
Expected Results:
Part 3
Expected Results:
Part 3
Expected Results:
Part 4
Expected Results:
Part 5
Expected Results:
**This test case isn't applicable anymore - Regular case is now selected as the default selection.
- Continuing from the previous test
- Click the Next button on the IRS Notice page
- Click Next on the Case Procedure page without making a selection for regular or small case type.
Expected Results:
- [ ] NEW FUNCTIONALITY - User receives a validation error indicating that they must make a selection for case procedure.
Part 1
Expected Results:
Part 2
Expected Results:
Expected Results
Expected Results:
Expected Results:
Expected Results:
Part 1
Expected Results:
Expected Results:
Test Cases 26-28 are for General Navigation
Expected Results:
Expected Results:
Part 1
Expected Results:
Part 2
Expected Results:
Part 3
Expected Results:
Part 4
Expected Results:
Part 5
Expected Results:
Part 6
Expected Results:
Part 7
Expected Results:
Test Cases 29-34 are alternate paths for general Petitioner Flow
Part 1
Expected Results:
Part 2
Expected Results
Part 3
Expected Results:
Part 4
Expected Results:
Part 1
Expected Results:
Part 2
Expected Results:
*Repeat this test with other Party type's to validate the N/A is not displayed
Expected Results
Expected Results:
Expected Results:
Expected Results:
Test cases 35-38 are General Petitioner uploading documents, including the Petition
Expected Results:
*Repeat this test by uploading all of the various "non-complaint" documents. For the documents that are over 250 MB, you should receive a browser error on the page you are uploading to, not an error at the end of the workflow.
Expected Results:
Expected Results:
Expected Results:
Test Cases 39-48 are for Petitioner and Spouse (not deceased) Type cases
Expected Results:
Expected Results:
Continuing from the previous test
Select Yes and No radio buttons for the Is your spouse deceased question.
Review the behavior.
[x] NEW FUNCTIONALITY - If "No" is selected, a yellow banner displays (see mockup), and a checkbox displays so that the user can indicate that they have their spouse's consent
[x] NEW FUNCTIONALITY - If "Yes" is selected, a Section displays to capture the deceased spouse's information.
Expected Results:
Expected Results:
Expected Results:
Expected Results:
Expected results:
Expected Results:
Test Cases 49 - 52 are for Petitioner and Spouse (deceased) Type cases
Part 1
Expected Results:
Part 2
Expected Results:
Expected Results:
Expected results:
Expected Results:
Test Cases 53 - 58 are for Businesses
Expected Results:
Part 1 Expected Results:
Part 2
Expected Results:
Expected Results:
Expected Results:
*Repeat this test but be sure that you also attempt to upload a corrupt document and a non-pdf file. You should receive the error as above.
Expected Results:
[x] NEW FUNCTIONALITY - All tests above pass, but display the Partnership Name and the Tax Matters Partner Name instead of Corporation in DAWSON and on the autogenerated PDF
Select Partnership (as a partner other than Tax Matters Partner)
Expected Results:
[x] NEW FUNCTIONALITY - All tests above pass, but display the Business Name and the Name of Partner instead of Corporation in DAWSON and on the autogenerated PDF
Select Partnership (as a partnership representative under BBA)
Expected Results:
Expected Results:
**Test Cases 59 - 63 are for Other/Estate or trust
Expected Results:
Part 1 Expected Results:
Part 2
Expected Results:
Part 3
Expected Results:
Part 4
Expected Results:
Expected Results:
Expected Results:
[x] NEW FUNCTIONALITY - All tests above pass, but display the "In Care of" field instead of Full name of executor/personal representative, etc. and Title in DAWSON and on the autogenerated PDF
Select "An Estate or Trust" and then "Trust"
Expected Results:
Expected Results:
Test Cases 64 - 67 are for Other/A minor or legally incompetent person
Part 1 Expected Results:
Part 2
Expected Results:
Part 3
Expected Results:
Part 4
Expected Results:
Expected Results:
Expected Results:
[x] NEW FUNCTIONALITY - All tests above pass, but display the "Full name of guardian" field instead of Full name of conservator, etc. in DAWSON and on the autogenerated PDF in the case caption
Select "Other" and then "Custodian"
Expected Results:
[x] NEW FUNCTIONALITY - All tests above pass, but display the "Full name of custodian" field instead of Full name of conservator in DAWSON and on the autogenerated PDF in the case caption
Select "Other" and then "Next friend for a minor (without a guardian, conservator or other like fiduciary"
Expected Results:
[x] NEW FUNCTIONALITY - All tests above pass, but display the "Full name of minor" and "Full name of next friend" instead of Full name taxpayer and Full name of conservator in DAWSON and on the autogenerated PDF in the case caption
Select "Other" and then "Next friend for a legally incompetent person (without a guardian, conservator, or other like fiduciary"
Expected Results:
Expected Results:
Test Cases 68 - 70 are for Other/Donor
Part 1
Expected Results:
Part 2
Expected Results:
Expected Results:
Expected Results:
Test Cases 71 - 73 are for Other/Transferee
Part 1
Expected Results:
Part 2
Expected Results:
Expected Results:
Expected Results:
Test Cases 74 - 76 are for Other/Deceased Spouse
Part 1
Expected Results:
Part 2
Expected Results:
Expected Results:
Expected Results:
Test Case 77 is for the Auto-Generated PDF
Expected Results:
Expected Results:
Repeat this test with a Case Services Supervisor and Clerk of the Court role Repeat this test with all of the different party types and permutations of the auto-generated PDF (ex: with/without IRS notices, with/without CDS, with/without place of legal address, with/without registering email, lots of IRS notice info added, lots of complaints as to why petitioner is filing a case against IRS, etc.)
Part1
Expected Results:
Part 2 Click the Serve to IRS button
Expected Results:
Repeat this test with a Case Services Supervisor and Clerk of the Court role Repeat this test with all of the different party types and permutations of the auto-generated PDF (ex: with/without IRS notices, with/without CDS, with/without place of legal address, with/without registering email, lots of IRS notice info added, lots of complaints as to why petitioner is filing a case against IRS, etc.)
Expected Results:
Some Open Questions - Will be getting answers ASAP
Note: We do have a question to the Court that we are awaiting a response for.
For Business types of Petitioners, what is the appropriate field label for "Place of Legal Residence"?
We do know that "Residence" is NOT appropriate and we are awaiting a response for the correct terminology.
Update: I heard back from the Court. They would like "Place of business" to replace the "Place of legal residence" for Business types of petitioners.
Update: for an estate with an executor/personal rep etc., the Title field will be required. This is a change to the current behavior. Display the appropriate validation message if the field is empty.
UX feedback on exp5
Overall
Questions
No cases dashboard
Start page
Step 1
Step 2
Step 3
Step 4
UX feedback cont'd
Step 5 No changes except for the persisting error message after a pdf has been selected
Step 6
Step 6 PDF
Step 7
UX feedback for mobile experience
Overall
Start page
Step 1 - auto generate flow
Step 2
Step 3
Step 4
Step 6
Step 7
UX feedback on test
Create a case
Step 2
Step 6
[x] reduce spacing between doc links and labels (see markup below)
[x] pdf is not displaying info for multiple notices, only the first one
Step 7
When you click Print this Page:
You get an option to either print or save it as a PDF. When saving as a PDF, the document is not passing accessibility tests. Screen readers cannot read it.
This is what it should be:
Here is what it looks like on Step 7:
Here is what it looks like any other time in DAWSON:
Test feedback
[x] the email link isn't working
[x] capitalize the second c in Create a case
[x] the modal isn't needed on the Create a case page - no inputs have been made so it's safe to return the user back to the home page without confirming
[x] let's add this modal to all the steps that have the Cancel btn
[x] international addresses - change the validation to "Enter postal code"
[x] upload flow - the petition link doesn't work (nothing happens when clicked)
[x] remove the icon at the end
[x] pdf - remove "this petition,"
[x] pdf - c/o info is missing in the petitioner contact
[x] spacing under petitioner contact info label doesn't match the spacing under other labels
[x] remove the extra space under the petitioner's name
[x] place of legal residence - display "N/A" when none is selected
Mobile test feedback (on my iphone 15)
Create a case page (apply changes to all screen sizes):
Review page
Petitioner info page
Testing feedback:
[x] Looks like the Print this page pdf lost some of the formatting? I'm seeing the gray header again.
[x] Looks like the long file names are not wrapping on the Review page still
[ ] Can we add in some additional formatting for the generated PDF? It's hard to tell where each new reason or fact begins. Maybe the letters are more pronounced with bolding? Maybe there are some spaces between the letters? I see in the mockup that the letters stand out more with the text indented. Maybe just by doing this it will help it stand out more?
Testing Feedback:
[x] Petititioner and Spouse case: When Place of legal Residence field is added to the main Petitioner, and the Spouse left the field blank, the data from the Petitioner is populating for Spouse as well:
[x] Petitioner and Spouse case: When Place of legal Residence field is added to the Spouse, and the Petitioner left the field blank, no data is displaying for Spouse.
[x] Petitioner and Spouse Case: When Petitioner and Spouse both have different states listed for Place of Legal Residence, DAWSON only displays the Place of legal residence input for Petitioner:
Testing Feedback:
Case Information Page:
Step 7 - Proposed text:
Testing Feedback:
Walkthrough feedback:
Additional changes to copy text expected, will document when received.
Regarding
These changes will also be available in the OLD petition flow (discussed with Chris Holly).
Test feedback
Create a case page
Step 1
Mobile
Mobile test feedback (iphone 15)
Step 2
Step 3
Step 3
[x] Bug: When toggling the yes/no buttons for has IRS notice on step 3, we need to clear out any data that was inputted. I noticed this when choosing yes for an IRS notice, uploading a notice and then switching to choose no for IRS notice. The next button is disabled since we didnt clear out the uploaded file and its expecting the redaction acknowledgment checkbox to be checked.
[x] Limit IRS notices to 5
Petitioner info on review page
Generated pdf
Here it is on Test:
Here it is on staging:
Testing Feedback
[x] Noticed something with Petitioner and Spouse data fields. Phone number data is getting cleared out when it shouldn't be if you do the steps below:
[x] Using the same workflow as above (petitioner and alive spouse), I noticed another thing. Place of legal residence field shouldn't be grouped with the mailing address fields.
Testing Feedback:
Disregard per UX
Testing Feedback:
iOS mobile feedback
As a petitioner, so that I can easily create my petition to the Tax Court, I want to be able to complete an interview that will generate my petition for me.
Pre-Conditions
Acceptance Criteria
(Note: This ticket does not include the new upload component. Use the old one.)
Notes
Security Considerations
Tasks
Definition of Done (Updated 1-30-20)
Product Owner
UX
Engineering